Flood Mazda

Best experience in buying a car .. Anthony was great , knowledgeable and respectful . No pressure buying ! knowledgeable and respectful . No pressure buying ! More

Sam Cary was the best salesman. He was patient as we took weeks to decide on a car. He was not pushy, very knowledgeable and understanding. Jason was very helpful today as we closed the deal and Cody in fina weeks to decide on a car. He was not pushy, very knowledgeable and understanding. Jason was very helpful today as we closed the deal and Cody in finance was also great. All were professional and great to work with. Thank you! More

As most can attest, the process of shopping, comparing, test driving and finally deciding on a vehicle, new or used, can be quite the intimidating endeavor. Especially in my particular state - still owing test driving and finally deciding on a vehicle, new or used, can be quite the intimidating endeavor. Especially in my particular state - still owing a loan payoff on my current vehicle. My recent experience at Flood Mazda in Wakefield, RI was hands down the most rewarding and delightful experience I’ve ever encountered in purchasing a vehicle. Nick Maiello was incredibly helpful when I initially called after checking out several (non-Mazda vehicles) on the Flood website. I honestly had no interest in Mazda… and was looking at other “used” vehicles in their inventory. Nick took the time to talk to me… gave me his honest opinion of compact and mid-size SUVs and invited me to come in and check out their selection of cars. He never tried to “sell” me anything… it was a very relaxed conversation – almost as if I was talking with a friend I’d known for years. He was personable, he was professional and that was just the start… Upon arriving at Flood Mazda, I experienced what I would consider as “red carpet treatment” - shocked that although I was shopping for a used car within a budget - Nick, treated me no differently than a customer in the market for a new car. He had a 2020 Mazda CX-5 already running out front, ready for me to drive. Prior to taking the initial test drive, Nick shared his extensive knowledge of the vehicle’s features and history. He even came along for the ride with me… showing me all the cool bells and whistles. The entire experience was so relaxing and pleasant. Nick was incredibly professional, a wealth of knowledge, courteous, patient and most importantly - honest. A rare trait when shopping for a new or used vehicle. He never pushed or pressured me into the numerous other options available on the lot. He was supportive of my needs and respectful of my time. He truly went above and beyond. I left, positive and relieved - I found my new car! The following day, I arrived with my father to complete the purchase. Nick was beyond organized - he had already prepped all the necessary paperwork prior to my arrival, was patient answering our countless questions, understanding of my financial limits, presented my options in terms I could understand, offered the best available pricing on my trade in - there was no “typical car salesman” banter or mindless sales pitch. He provided a seamless process and flawless execution all while remaining admirably personable. And he never once skipped a beat when we decided last minute to go brand new and buy a 2021 CX-5 Carbon Edition right off the showroom floor. The calming persona of Flood Financer Cody Harvey put any anxiety and worry I had about the financial paperwork and warranty options at ease – such a different experience than your typical dealership transaction. Not only did he explain every detail of the offer and options available to me - he was down to earth with a welcoming sense of humor and a warming charm. We completed the entire transaction in about 90 minutes – something I would consider unheard of when purchasing a new car. Just before I drove my new wheels off the lot, Nick took the time to once again provide top notch customer service - ensuring I had my proof of updated insurance, connected my mobile phone to the Bluetooth, reviewed how to safely operate the electronics, helped adjust the bass and treble in the stereo and answered last minute questions about my new purchase. An experience I won’t soon forget. An experience I will continue to share with anyone in the market to purchase a new or used vehicle. I can’t thank you enough, Nick for making my dream of owning a BRAND NEW vehicle a reality. Not only did you make me a Mazda fan for life… you also made a customer for life! 5 bright gold stars to you, Nick Maiello, Cody Harvey and Flood Mazda of Wakefield. I absolutely LOVE my new car!!! More

Anthony DeAngelis in sales is the best! Steve and Alyssa in service best as well!!! in service best as well!!! More

Excellent! The customer service is great. Thanks for taking great care of the military members as well. taking great care of the military members as well. More

Cody was extremely nice and made the whole financing process pain free. Both he and Lauren were great! process pain free. Both he and Lauren were great! More

Sales and service always friendly and prompt. Show room and waiting area is clean and follows Covid guidelines. and waiting area is clean and follows Covid guidelines. More

This dealership has always been very accommodating to us. I would recommend their service to others I would recommend their service to others More

Flood Mazda was able to answer my questions thoroughly and help me understand some functions of car and help me understand some functions of car More

While looking for a specific vehicle with very specific requirements my husband and I inadvertently ended up with Sam Cary (original sales person we were supposed to meet with had an emergency). Although requirements my husband and I inadvertently ended up with Sam Cary (original sales person we were supposed to meet with had an emergency). Although Flood did not have the vehicle I wanted in inventory and ended up purchasing one from another Mazda dealer, Sam did an excellent job at following up without being pushy. This young man is the type of salesperson you hope to deal with when you are in the market to purchase a vehicle. After the last follow up call from Sam I informed him of our purchase last night and he informed me to think of Flood for our cars service needs. Having brought our previous vehicle into Flood's service area and always being happy we will take Sam's suggestion and continue to do so with this vehicle in the future. Thank you Sam and the next time we are in search of another vehicle or know of anyone else looking we will definitely recommend they see you! Good luck in your future! Daryl Ann Cachina More