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Flood Mazda

Wakefield, RI

4.8
1,754 Reviews
Flood Mazda in Wakefield, RI can assist you for all of your Automotive Needs. When we say that we can meet all of your needs, we mean it. Our dealership is designed to help you with everything that you could need for your vehicle, which is how we were rated number one in customer satisfaction. Our friendly team makes sure to provide assistance every step of the way. Being in Wakefield, RI, we are just a short ride from the Cranston, Warwick, and Narragansett, RI regions. Unbeatable Vehicle Selection We keep a huge selection of the newest Mazda models for you to choose from. The diversity in our selection is intended to make it as easy as possible for you to find the right vehicle for your lifestyle. We have some of the most popular models, including the Mazda CX-5, Mazda3, Mazda MX-5 Miata and Mazda CX-9, for you to choose between and test drive. To accommodate all of our customer's needs, we also have a variety of makes and models in our pre-owned inventory. Vehicles from top manufacturers, including Jeep, BMW, Honda, Nissan, Lincoln, Subaru, and more, are found in the best condition that they can be. A member of our team inspects the vehicles to ensure they are mechanically and cosmetically sound before we list them for you to view and test drive. Not only can we set you up with an exceptional vehicle for your future, but the team at Flood Mazda is also prepared to help keep your vehicle operating at its best with genuine Mazda parts and reliable auto service to help keep your vehicle in its optimal condition for as long as possible. With the help of our experts, you'll be able to enjoy outstanding adventures throughout Providence, Cranston, Warwick, Narragansett, Wakefield, and wherever else the roads lead. Flood Mazda will service any vehicle in your driveway or garage with our state of the art facility and factory trained technicians.
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220 Old Tower Hill Rd

Wakefield, RI

02879

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Showing 1,754 reviews

November 20, 2024

Friendly timely and fairly priced diagnosis and repairs. They explained the work well and képi me informed. More

by tnitido
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Anthony Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

I showed up a week early and they were very accommodating . They took me In no questions asked. didn’t have air long wait at all .thsnkbyou so much . More

by LGARVIN789
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Anthony Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

I reached out to Flood Mazda through their website and was put in contact with Jason Palmari (director of business development) about some vehicle history. I was purchasing a Mazda from another dealership More

by Mikesweet77
Recommend Dealer
No
Employees Worked With
Jason Palmari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Flood Mazda responded

Mike, thank you so much for taking the time to review our dealership with your honest feedback. You are important to us here at Flood Mazda. To recap, I did try to reach out to you via phone twice personally but was unsuccessful. I did not receive an email from you directly and simply responded to a contact form that you submitted as a new car lead on our website in which I shared my direct personal contact information. Due to our privacy policy, the fact the vehicle was purchased and utilized over five years ago (and is now being sold as a used vehicle at another undisclosed dealership whose responsibility it is to supply you with any information about the vehicle you are seeking to purchase from them.), we are limited in the information we can share about it. I have worked at this dealership for over 7 years. In that amount of time, I have never had to have a customer contact another dealership to get the information they needed about a vehicle for sale that was in our inventory. One of the critical keys to our success at Flood Mazda, is providing a customer service-centric environment. We are extremely transparent/thorough and provide all the proper documentation including but not limited to: Vehicle History Report, Service Records, Warranty Overview, Certification Documentation (when applicable) etc. along with ensuring that not only is our service director available to answer any/all questions but the technician who worked on the vehicle as well without a customer having to ask or seek the information themselves. While I understand that might not be what you want to hear, it's important to address and reflect on any/all concerns that are shared with us as a dealership. I wish you luck and success in your search for you next vehicle. Best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.347.9005

Nov 21, 2024 -

Mikesweet77 responded

You never reached out by phone. Ever! I asked some simple questions about a vehicle's history. Specifically about a single rear tire being replaced on the vehicle after 26k miles. It's an AWD vehicle and this can have negative effects on the differential. All I asked is if this was the case. Yet instead of responding with this detailed response you posted here about privacy policy and just a simple explanation of that you decided to just literally type one word "No" for a response. Also you did receive direct email from me because I sent a response email to you twice. It's extremely unprofessional and a complete turn off from ever purchasing a vehicle from your establishment. Best of luck to you as well. Maybe in the future you will view everyone as a possible customer and treat them accordingly.

November 19, 2024

I had trouble starting my car so I called Mazda service . I was connected to Bruce and he suggested it may be the battery because the car had not been run lately. I brought the car into service and they did More

by Ebates1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

Bruce is a subject matter expert in his field. Bruce always explains to me what service will be completed on my car and when I can pick it up. Over the this past summer I needed to have some work More

by PMPETRARCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Hanson
November 17, 2024

this dealership is trustworthy and friendly. Someone dropped the ball on a tire order. However the guy is new and the team recovered well More

by SPIDERMAN0056
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Marshall
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Service Dept is always on time and courteous. They call with estimates before work begins. More

by Jngiard
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

Mike made arrangements to pick up my car next Thursday. Hopefully the issues can be resolved . More

by sue
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony DeAngelis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Thibeault
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

Dealership is Friendly polite helpful nd it’s convenient to where I live also it’s easy to schedule maintenance More

by jgarlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Thibeault
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

Very good at keeping in touch and letting us know exactly what is going on with my Mazda cx30 More

by JUDYCONNELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Thibeault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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