Flood Ford of East Greenwich

I had a blemish in the paint on my 2009 mustang gt that was covered under warranty for repair, flood said they would repaint the hood for me which i thought was great.I brought the car in on sept 10,2010 p was covered under warranty for repair, flood said they would repaint the hood for me which i thought was great.I brought the car in on sept 10,2010 picked up the car three days later everything looked good the next day when the sun hit the hood i noticed they burned the paint with the buffer real bad so i brought the car back and they were more than happy to fix that problem,so they had the car another day and a half went to go pick it up and there was a scratch on the hood bigger than the one the originaly had to fix.So again they kept the car and now here it is sept 29 and still dont have the car back.In my opinion it was a simple fix that turn into mess. They need better quality control because if i did'nt see the scratch they were gonna give me the car back worse than when i brought it in. More

The employees at Flood Ford of East Greenwich are all so friendly and courteous from the moment you walk into the dealership. Everyone is willing to help in any way possible, whether they are your contact friendly and courteous from the moment you walk into the dealership. Everyone is willing to help in any way possible, whether they are your contact or not. This was the first time I used the internet to obtain a quote, and Michelle Fontain e-mailed me immediately and followed up with a phone call the very next day. She even introduced herself to me when I was working with Dave Paleno, who sold me my new Ford Fusion. He, too, offered excellent customer service. Joe Chicetti was there at each of my visits to be sure I was taken care of according to Flood Ford standards. I would highly recommend Flood to anyone. More

I stopped by the dealership just to look because I wanted to get rid of my Toyota. I met Jack on the lot and he explained all the details of the Ford F150. I left there and did an e-mail inquirey, and Michel to get rid of my Toyota. I met Jack on the lot and he explained all the details of the Ford F150. I left there and did an e-mail inquirey, and Michele went out of her way to answer my questions. Louie from service gave me a precise answer as to why I should switch to a Ford vehicle service-wise.From there, I met with Jack, who took me on test drives of many F-150's. I was sold. He brought me to the Sales manager and we worked a low pressure deal from there. These are the reasons "why" I bought from Flood Ford. All of the people associated with this dealership are EXCELLENT, and really want your business. More

MIKE FLOOD HAS DONE AND EXCEPTIONAL JOB WITH HIS EMPLOYEES, THE OVERALL APPERANCE OF THE DEALERSHIP, SERVICE DEPT ,BODY SHOP,AND PARTS DEPT. I HAVE RECOMENDED MY FAMILY AND FRIENDS TO GO THERE AND C EMPLOYEES, THE OVERALL APPERANCE OF THE DEALERSHIP, SERVICE DEPT ,BODY SHOP,AND PARTS DEPT. I HAVE RECOMENDED MY FAMILY AND FRIENDS TO GO THERE AND CHECK OUT THE INVENTORY OF NEW AND USED VEHICILES ANY TIME THEY ASK ME ABOUT PURCHASING A NEW CAR. ALL HIS EMPLOYEES REALLY DO A NICE JOB OF TAKING CARE OF THE CUSTOMER AND MAKING SURE THEIR NEES ARE MET. GREAT EXPERIENCE! More

Last week I purchased two vehicles from Lee Johnson at Flood Ford of East Greenwich. From the start Lee was very accommodating and easy to work with. He gave me an excellent price on my trade and we quick Flood Ford of East Greenwich. From the start Lee was very accommodating and easy to work with. He gave me an excellent price on my trade and we quickly came to a deal. I decided why I was there to also buy a new car right out of the showroom. Lee then appraised my other trade and again we quickly came to an excellent deal. John and Joe in financing did an excellent job, and were both extremely accommodating as well.What separates Flood apart from any other dealer is they are there to work with the customer to make buying your new vehicle a fun and easy process. There is no unnecessary haggling back and forth, like what occurs as other Ford dealers. I have to say that buying both vehicles from Flood and Lee Johnson as a salesman was a very easy and friendly process. I would definitely recommend Flood Ford to even my closest friend. I will most definitely be back in the future. More

I brought my 2004 Explorer in for service and questions about my brakes. This was my first visit to this Flood Ford and it was the best dealer experience I have ever had. I will continue to do business wit about my brakes. This was my first visit to this Flood Ford and it was the best dealer experience I have ever had. I will continue to do business with Flood Ford and highly recommend them to all my friends. Great job! More

The salesmen and financial team met all of my needs, gave me an excellent price on my trade in, and found me great rebates. This dealership gave me the best price on my car. They were also very clear and hel me an excellent price on my trade in, and found me great rebates. This dealership gave me the best price on my car. They were also very clear and helpful, as well as friendly and courteous. I had previously been quoted at another Ford location, and Flood Ford EG beat the price by a significant amount. More

From the moment I walked into the dealership to look at a vehicle the salesman (Chris Defruscio) did everything perfectly. He wasn't pushy, he was informative and helpful. His answers were clear and concise vehicle the salesman (Chris Defruscio) did everything perfectly. He wasn't pushy, he was informative and helpful. His answers were clear and concise and accurate as well. It was also a great experience working on the administrative side of the dealership as well. Thanks again. More

I was in the market to purchase a new car and upon the recommendation of my brother went to Flood Ford to deal with Ken Wylie. He has sold cars to my brother's family and recently, again upon my brother's recommendation of my brother went to Flood Ford to deal with Ken Wylie. He has sold cars to my brother's family and recently, again upon my brother's recommendation, sold a brand new car to my son. As we expected, we called, made an appointment and Ken Wylie helped us find the new car of my dreams. Then the financing part, which I always dread, was made efficiently simple by Joe Pezza who actually made me laugh! The efficiency and customer service, without any pressure selling, made our experience one that we will tell all of our friends about. My son took his friend to Flood Ford in EG and he also bought a car from Ken Wylie. I called my mechanic to get his opinion on the Ford Fusion, the price, and all of the info we had been given. He said the info was all accurate and to find an honest car dealer was a rarity in his opinion. WE arranged to pick up the car in two days. It was sparkling and ready for us when Ken said it would be. Ken and Joe Pezza spent as much time as we needed to patiently answer questions without any high powered pressure on me to hurry up and buy. I left feeling informed and confident about the car I have just bought. I fully understand the car guarantees, the servicing package and will not ever hesitate to call or stop by with a question. Although I am sure that there are many other good people working at Flood Ford in EG, I HIGHLY recommend these two gentlemen, Ken Wylie in sales and Joe Pezza in financing to any future customers at Flood Ford in East Greenwich. They are men of integrity who know their product and represent this dealership admirably! They both deserve HUGE raises!!! More

I have dealt with Ken Wylie on many occasions. He is always friendly, easy t work with, very accommodating. Gets things done in an easy, timely manner. I have also begun to use the service department always friendly, easy t work with, very accommodating. Gets things done in an easy, timely manner. I have also begun to use the service department. So far, everything has been fine. I have other family members that have bought many cars from Ken. More