Flood Ford of East Greenwich

I scheduled my F-150 for service for a recall. When I brought the truck in to their shop, I also asked that they perform a state inspection. I received numerous calls throughout the day informing me that brought the truck in to their shop, I also asked that they perform a state inspection. I received numerous calls throughout the day informing me that there were numerous problems with my vehicle costing hundreds of dollars in order to pass inspection, When I went to the dealership to retrieve the vehicle, I was informed that the part for the recall was on back order and was not available. I was also informed that they knew that when I dropped off the truck and in fact knew it a week before. The dealer did not think it was necessary to inform me of that fact, even though the recall was the specific reason that I brought in the truck for service. Nor did they inform me that the recall part was not in during the numerous calls during the day to inform me that they had to replace other parts on the truck in order to pass inspection. I don't have a problem with the fact that the dealer did not have the part to fix the recall as they have no control over that, however, I think it is unethical to allow me to spend hundreds of dallars to fix a truck and not inform me that they were unable to perform the original work that the truck was scheduled for. That was back in May. I have placed several calls to the dealership and have not received any return calls and the recall is still not fixed. More

Well only two weeks went by and I decided to purchase another vehicle from Ken Wylie at Flood Ford. This time a new 2012 Focus. Exceptional business with exceptional people. Ken Wylie is the best of the another vehicle from Ken Wylie at Flood Ford. This time a new 2012 Focus. Exceptional business with exceptional people. Ken Wylie is the best of the best, and John Zito in finance was excellent as always. I cannot stress how great of a dealership Flood Ford is. Customer Service is huge to me, that is why I keep coming back to Flood Ford. I highly recommend Ken Wylie as a salesman, and John Zito in finance. Thanks again guys, M.Fio More

Flood Ford is the best dealership around. I recently purchased my 4th vehicle from Flood. I dealt with Ken Wylie, who is the best of the best. I would highly recommend him to anyone! I walked the lot an purchased my 4th vehicle from Flood. I dealt with Ken Wylie, who is the best of the best. I would highly recommend him to anyone! I walked the lot and decided on a 2011 Fusion. Ken quickly worked out an excellent price on a lease and gave me a great price on my trade-in. Ken was very professional and is truly a sincere gentlemen. I would definitely buy from Ken Wylie again. As long as I'm in the market for a car I will only buy from Flood Ford. Flood truly cares about it's customers. From their great prices and sales to their service department being open to Midnight! I don't see that at any other dealers in the area. I highly recommend Flood Ford. Thanks again, More

Flood had a large inventory of 2011 Explorers in stock and ordered. They knew many competitors did not and still gave me the best deal.I'm a difficult sell because I do lots of research, have patience,hav and ordered. They knew many competitors did not and still gave me the best deal.I'm a difficult sell because I do lots of research, have patience,have many other vehicles to use plus travel in an extensive area so I can choose to buy from a large number of Ford dealers in the New England Area. Flood identified my buying style saved me time and sold me the vehicle for a great price on a new vehicle model that they can't keep well stocked. Everyone I have encountered at the dealership were very professional and always willing to assist in anyway the could. I have purchased many vehicles in my lifetime being personal or business and it was a great experience and I highly recommend Flood Ford. More

Normally buying a new car is a pain, dealing with the dealer and going through all the normal motions. Flood ford changed my view on that. From the time I walked in to the time I drove off in my new car. dealer and going through all the normal motions. Flood ford changed my view on that. From the time I walked in to the time I drove off in my new car. Everyone was easy to deal with and I did not feel like I was being jerked around. The sales rep was very knowledgeable about the car I was looking into, I didn't feel rushed, they were very courteous and just all around great experience. I would recommend them highly for buying a new car. More

I have been leasing from Flood Ford for many years and specifically from John DeRobbio. I return to Flood, even though there is another Ford dealer closer to my home, because I am certain I have gotten g specifically from John DeRobbio. I return to Flood, even though there is another Ford dealer closer to my home, because I am certain I have gotten good deal and I have been treated as a respected customer. When I recently leased a 2011 Explorer, I worked a deal with a different dealership first, which took a lot of haggling during 2 weekends. I then called John and, without mentioning that I had gone to another dealer, the 1st deal John work at Flood beat their competitor. More

I came from Massachusetts because the dealer was so amazing in keeping in touch and getting information to me when I first called. They have a huge inventory so can be very flexible with choices and h amazing in keeping in touch and getting information to me when I first called. They have a huge inventory so can be very flexible with choices and help you get into the car you want for the right price. Highly recommend them and will drive to Rhode Island in the future to deal with. More

I bought my Ford 500 from Joe at the other dealership and went back to see Joe at the East Greenwich store. Was looking for a car and was in and out in no time. Joe is a good friend and he set he up with Dek went back to see Joe at the East Greenwich store. Was looking for a car and was in and out in no time. Joe is a good friend and he set he up with Deke and it was no time until I was out of there. I am sure no one else has had this experience. In fact the business office was so quick that the sale man was surprised at how quick the transaction had gone. Robert Smith More

I don't usually like to deal with car salesmen but Ken Wylie is an exception. He is very knowledgable about the vehicles that he sells and always remembers your name when you go in there. He makes buying Wylie is an exception. He is very knowledgable about the vehicles that he sells and always remembers your name when you go in there. He makes buying a new vehicle a pleasant experience and you don't feel pressured to buy anything form him. I will definitely deal with him the next time I need a car and I would gladly refer any of my family or friends to him as well. More

I have dealth with this dealership before and I have always been treated fairly. Tom Sabetta has sold three (3) Ford Focus to my family and were happy to know that he was back with Flood Ford. I do ha always been treated fairly. Tom Sabetta has sold three (3) Ford Focus to my family and were happy to know that he was back with Flood Ford. I do have a concern pretaining to customer privacy and forwarded my concern to Tom Sabetta in an email. More