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Flood Ford of East Greenwich

East Greenwich, RI

4.7
970 Reviews
Flood Ford of East Greenwich serving all of Rhode Island, Eastern Connecticut and Southern Massachusetts is proud to be an automotive leader in our community. Since opening our doors, Flood Ford of East Greenwich has maintained our solid commitment to our customers, offering a wide selection of cars and trucks for lease or purchase. We have one of the largest selections of new Ford vehicles, including the: F-150, F-250 Super Duty Trucks, Fusion, Edge, Explorer, Econoline Vans, Escape, and Expedition. Flood Ford is a certified Ford Dealer ensuring that you will get the best Ford deals in all of RI. We also carry wide selection of other makes of used cars for sale in RI. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Flood Ford of East Greenwich will make every effort to fit you into the automobile of your choice. Flood Ford of East Greenwich has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Flood Ford of East Greenwich offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (401) 884-4000 if you have any questions or comments. Flood Ford of East Greenwich offers: New Automobile Sales Pre-owned Automobile Sales Auto Loans and Financing Certified Service Department Full selection of Ford parts and accessories
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2545 South County Trail

East Greenwich, RI

02818

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Showing 970 reviews

July 13, 2022

Do yourself a big favor never purchase a vehicle from this dealership. After the deal is done they're done with you. The service department is the worst service department I ever dealt with in my entire More

by Pau
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joe Cicchetti Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
Jul 14, 2022 -

Flood Ford of East Greenwich responded

Good morning, Paul. I certainly regret to see such a negative review, but I would like to publicly clarify some of the content. Yesterday afternoon your advisor reached out to you to inform you that there was no wheel lock key for your lug nuts, and they would need to be manually extracted. As with any service performed, that does accrue a bill. Once you were informed of this additional cost, you began swearing and yelling at your advisor. After being asked respectfully not to speak to him that way, you paused and began to berate him once again – at which point he ended the phone call. While I do understand your frustration, there is never an excuse to speak to our staff (or anyone else for that matter) the way you spoke to this gentleman. After looking into the situation a bit more, it appears as though the wheel lock set was not purchased with your vehicle, and was not purchased from our parts department. Further, the wheel lock was not in the vehicle at your previous visit either, which was also brought to your attention. The advisor has been nothing short of professional and courteous to you, up to the point of your swearing at him and having to hang up. Besides your request to absorb the cost to remove those lug nuts, there is nothing we have not taken care of. If you have any further comments, feel free to have your husband reach out to me, as we have chosen to be in contact with him due to your treatment of our employees. Liz Kelley Customer Relations Manager Flood Ford of East Greenwich (401) 558-2127

Jul 14, 2022 -

Pau responded

First of all, this issue has been going on for 2 years. Your manager was told about this in the situation continued. My frustration level Rose to the point that your service person chuckled at me saying I don't know why you guys waited 2 year to address the wheel lock issue when we have continuously addressed this issue every time the vehicle was serviced and your dealership continued to not take care of the issue and then put the blame back on us. I have never in my entire life have been treated so poorly by a dealership I made a huge mistake doing business with flood Ford. Only because I wrote this review you are now finally responding to some of the issues with my vehicle. I think it is so sad that a customer would have to go through such torture to get things corrected. Again this is never happened at any other dealership. I have learned my lesson when it comes to doing business with flood Ford. I also see that flood Ford has one of the lowest star ratings for Ford dealerships in the New England area. I don't even think you deserved the one star rating that I gave you but this system does not allow you to leave a review unless you put at least a one star. I have contacted the main Ford headquarters in United States. And in my conversation I was made aware that I was not the only dissatisfied customer with flood Ford.

Jul 14, 2022 -

Flood Ford of East Greenwich responded

To reiterate, the wheel lock set did not come with the vehicle at time of purchase and there is no receipt of it being purchased at our parts counter. You are entitled to your feelings and opinions, and I am disheartened to know you think so low of our establishment. Statistics show that public review forums are heavily used for negative reviews rather than positive, so the numbers online should be taken with a grain of salt as there are always two sides to every review. Respectfully, I will not go back and forth with you. I hope you have a a tremendous day going forward and a wonderful weekend!

Jul 14, 2022 -

Pau responded

Something to consider when dealing with customer concerns or complaints. Treat your customers with the respect they deserve and the customers May return that same respect to your employees. You need to get your facts straight Liz. You are only making things worse trying to cover up the mistakes in the failure to follow through when a customer has over and over communicated that there was no wheel lock that purchase a vehicle. Leaving messages with the the person we worked with when we purchased the vehicle as well as management. At least we were told they would management when we called. But not sure if that was true or not. Also when we have made these phone calls we have been left on hold for over 30 minutes at times and I had to hang up and call back to try to get to what I was told was the correct human being to look into this issue that continues to not be taken care of but only putting the blame back on your customer and publicly berating them online because of the failure to provide some type of quality service. Your response only shows that your dealership continues to fail in treating All of your customers with kindness and courtesy. Liz if you were to read all the customer reviews regarding flood Ford you will see I am not the only customer who has had issues with your service department.

Jul 14, 2022 -

Pau responded

Liz you should be ashamed of your response to me ( or any customer) trying to wrong their review about your company. I have shared your comment with several people this morning and they are shock about the treatment I'm receiving. 3 people I showed you response to said they also had negative experiences at flood Ford. And I haven't even left the office this morning. But my job takes me all over Rhode Island. It will be amazing to see what Rhode Island thinks of flood Ford when I share your response with them.

June 27, 2022

Best salesman I’ve had! Seeing that I’ve been going for years this speaks volumes!!! No lying! No hassle! He ordered my car based off of what I liked and was right on th More

by murph31368
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Granata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paulette Matteson
June 22, 2022

I bought my first electric car from John Granata and had the BEST experience. I am so happy with my purchase. He was super knowledgeable about the model and easy to work with. Completely recommend John and More

by elizabethmmclaughlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Granata
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2022

JOHN GRANATA MADE TRADING MY F150 FOR 2022 F250 VERY EASY AND PAINLESS HE ANSWERED ANY QUESTION I BROUGHT UP TO HIM AND HE MADE THE WHOLE TRANSACTION PLEASANT More

by GYOUNG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Granata
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2022

Very smooth and quick process! John was super helpful, knowledgeable and easy to work with. Michelle was very responsive to my inquiries through the internet. The truck was clean, More

by stephanwinsor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Fontaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Derobbio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022

Our overall experience was great from the first internet inquiry to finding and buying a good, safe used car for our daughter. More

by F Helm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Fontaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Derobbio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022

John was super knowledgeable and patient with me as I went shopping for my first new car. He walked me through every step and was available for any questions I had during the process. Paulette was wonder More

by Nicole nehiley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Granata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paulette
April 08, 2022

Sometimes a person does everything to make the buying experience a pleasant one. However, with John Granata, he has that intangible quality - the personal human touch. Almost like you knew him for many y More

by Rob Giovino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marissa Flood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Flood Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Granata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : john zeto
April 07, 2022

Exceeded my expectations I had a problem with my new truck and they work with me to get it resolved fast! The service department employee Austin is great very helpful resolves my issues fast thanks floo More

by Kdalton8413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Fontaine
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2022

Everyone was very helpful and personable! I highly recommend this dealership! Will refer family and friends. More

by SusieQ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Cratsenberg
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