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Flood Ford of East Greenwich

East Greenwich, RI

4.8
1,001 Reviews
Flood Ford of East Greenwich serving all of Rhode Island, Eastern Connecticut and Southern Massachusetts is proud to be an automotive leader in our community. Since opening our doors, Flood Ford of East Greenwich has maintained our solid commitment to our customers, offering a wide selection of cars and trucks for lease or purchase. We have one of the largest selections of new Ford vehicles, including the: F-150, F-250 Super Duty Trucks, Fusion, Edge, Explorer, Econoline Vans, Escape, and Expedition. Flood Ford is a certified Ford Dealer ensuring that you will get the best Ford deals in all of RI. We also carry wide selection of other makes of used cars for sale in RI. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Flood Ford of East Greenwich will make every effort to fit you into the automobile of your choice. Flood Ford of East Greenwich has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Flood Ford of East Greenwich offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (401) 884-4000 if you have any questions or comments. Flood Ford of East Greenwich offers: New Automobile Sales Pre-owned Automobile Sales Auto Loans and Financing Certified Service Department Full selection of Ford parts and accessories
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2545 South County Trail

East Greenwich, RI

02818

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Showing 1,001 reviews

October 12, 2018

Charging $199 for VIN etchings is nothing more than a scam A deer ran into my car and totaled it and I needed a car fast. I didnt have time to process everything at the time but now I cant wait to report that More

by gkenna
Recommend Dealer
No
Employees Worked With
Chase Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Flood Ford of East Greenwich responded

Hi George, I'm sorry your experience was less than excellent. I don't know if there was delay on receiving this review but I recall your Sales Associate Chase coming to me asking if I could refund $199 back to you for window etch the day you requested me to process a refund Without hesitation or proof that the window etch was not installed. Please let me know if you have not received reimbursement. I'm sorry if you were told you would receive a discount on your insurance for having window etch. I don't know if this was a misunderstanding or if we said most if not all insurance companies will offer a discount. Either way I apologize. Yes you can buy window etching on amazon for as low as $18 but that product doesn't come with reimbursement of your auto deductible if your vehicle was ever stolen. I also provided your Sales Associate with a copy of the repair order for all the work that was done prior retailing the vehicle to you. Again, please let me know if you have not received the repair order showing the vehicle passed inspection, performed oil lube and filter, checked brakes tires and battery, replaced wiper blades, and retrieved key-less entry code. We take pride in our business and strive for complete satisfaction. We have provided you with everything you have asked for including a refund immediately when you asked. I will reach out to you and see if there are any underlying issues. Again, sorry for your troubles.

Oct 28, 2018 -

gkenna responded

So today is October 28th. I just got back from being away and picked up my mail. I guess I was not really all that surprised I did not have the $199 refund or my maintenance records as promised. I guess the lack of attentiveness to customer service is infectious at Flood Ford. As I stated anyway, Allstate could care less about the VIN etching and would not reimburse anything if the car was stolen. I have asked my state representative to look into this SOP by charging people for any add-on they did not ask for. If you have so much confidence in the effectiveness of charging people for things they may not want perhaps you should allow people to decide on their own rather than making purchasing mandatory and as I said in my case my mechanic verified that I never received the etching. PERIOD.

Oct 28, 2018 -

gkenna responded

By the way I never heard from you either. My phone and email both worked fine when I was on vacation.

Oct 29, 2018 -

Flood Ford of East Greenwich responded

George, the reimbursement check of $199 was sent out the day 10/12/2018. I just tried calling both phone number on file with no answer. There was no voicemail on your home number either. We are cancelling the first check we sent. To avoid anymore more possible issues we feel you should pick the check up in person at our receptions area seeing you live in our locality. Please note that the first check will be cancelled, a new live check will be left at the reception desk with your name on it. We don't want another negative review about a cancelled check.

October 07, 2018

Great dealership, Marc Cronhimer best salesman Having bought many cars over the years my experience with Flood Ford East Greenwich was the best. Marc Cronhimer was very patient, professional with n More

by Maggie
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Cronhimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2018

GREAT EXPERIENCE! BIG THANK YOU for a great experience with Flood! Jason Arruda AKA #BIGSEXY Rob Bell AKA #TACOBELL Joe Cicchetti Sr AKA #MASTERJ #FLOODBEASTMODE! More

by Joey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cicchetti Sr, Robert Bell, Jason Arruda
October 03, 2018

Excellent Sales & Leadership I recently purchased a used 2015 Ford Explorer from your dealership. My wife Marilyn and I had the pleasure of working with salesman Mike Wilbur throu More

by MarilynBlake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Flood Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilbur
September 30, 2018

Best Experience! My experience with Flood Ford was amazing! It was one of the easiest car buying experiences I’ve ever had! All the staff members I dealt with were sup More

by Amie2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cathey, Jason Arruda
September 29, 2018

Another great experience with Flood Auto This was my 2nd time leasing a vehicle from Flood Ford and the experience is always great. Marissa made the whole transaction quick, thorough and easy More

by ChuckBurg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marissa Flood
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2018

Great place to go for a used truck. I give Flood Ford a excellent rating. Michael Wilbur ,Bob Warning and Jason Arruda. They all did a wonderful job for me from start to finish I couldn' More

by Trucker Smitty 50
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wilbur, Bob Warning, Jason Arruda
September 26, 2018

Excellent Mike Lancia at Flood Ford was beyond accommodating in all aspects. He spent hours in person and via the telephone assisting me in getting what I wante More

by Jamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lancia
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2018

Treated MORE than fairly , phenomenal customer service I have been doing business with another Ford dealer in the area for quite some time… And I thought that Flood Ford would not be able to step up ....F More

by Steve V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Flood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zito
September 22, 2018

Used car for Mom I came in to shop for a used car for my mother and was assisted with this process my Mr. Michael Wilber. We had already had the car in mind so that pr More

by Ericb6483@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wilbur
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