Flood Ford Lincoln

I received a call from from an long time aquaintenance (car salesman) who recently switched over to Flood Ford from Rhode Island's other big Ford dealership. He told me about a killer deal on the 2013 Li (car salesman) who recently switched over to Flood Ford from Rhode Island's other big Ford dealership. He told me about a killer deal on the 2013 Lincoln MKX. So I made the long trip (Ha Ha) from Johnston down to Flood Ford in Narragansett and true to his word the deal for the MKX (102A pkg) was unbelievable. George explained the deal, showed us the features on the MKX and then we took the it for a nice test drive. The ride was the best i have ever had in a large SUV. The deal for the MKX was better than what I presently had for my 2012 Ford Excape. The folks at Flood allowed us to discuss and think about the MKX deal without any pressure or the feeling of being rushed. I still cannot understand how I was able to go from a 2012 Ford Escape to the top of the line 2013 Lincoln MKX, but George and the folks at Flood Ford made it happen. A couple of days later we picked up the new MKX and this was a very smooth and quick process. We spent about 10 minutes with the financial guy, who clearly and without rushing explained the lease agreement. Then our Lincoon sales rep took his time in fully explaining and demonstrating all of the features in the MKX, which included going over Lincoln's Sync and pairing our phone with the vehicle. We left the dealership completely satisfied and completely comfortable with our MKX. Flood Ford has contacted us a number of times since we aquired the MKX to ensure our satifaction and to see if we have any questions or concerns with the MKX. Flood Ford and the MKX has exceeded my expectations for what a car dealership and a vehicle can provide. If you live in central or northern Rhode Island don't fear the drive. Go down to Flood Ford, talk with the folks at Flood and you will see that my experience explained above is how Flood treats ALL of their customers. More

This was my very first experience with Flood Ford/Lincoln. In leasing my new Lincoln MKS, I was given top notch price and service by my sales person. In addition, every person I came in contac Ford/Lincoln. In leasing my new Lincoln MKS, I was given top notch price and service by my sales person. In addition, every person I came in contact with, at this dealership, could not do enough for me. The entire staff is Friendly and Courteous and Makes their clients feel as they are part of a family. My vehicle is unbelievable and it would not have been possible without the help of David Bailey and Russ, the Business Manager. I would not hesitate to recommend Flood nor would I hesitate to use them in the future. It's a great place to do business and the entire staff really cares about its customers. Thank You Flood Ford/Lincoln and your entire staff More

Jim Cipriano was OUTSTANDING! From his taking over the test drives for Rob (so Rob could keep his previously scheduled appointment) to the final deal & signing of all paperwork, Jim was professional, frie test drives for Rob (so Rob could keep his previously scheduled appointment) to the final deal & signing of all paperwork, Jim was professional, friendly, not-at-all condescending, he was patient, knowledgeable, and truly knows what customer service is all about. I hope Jim is with Flood Ford Lincoln the next time I'm in the market for a new car. He was GREAT! So was Russ in the handling of all financial paperwork! Russ was patient even though he had to do the paperwork twice with me. You'd never know I was anything but the "only customer of the day" with the graciousness with which I was handled. Russ was very knowledgeable in the Extended Warranties FORD had to offer and explained the differences in tiers of coverage so that I could understand it. He didn't let me get too much insurance but exactly what I would be needing with the vehicle I purchased based on my previously owned car's driving history. I'm very appreciative. Rob was a wonderful salesman too. He worked with me on the original purchase and took as much time as he could with me. I'm grateful for the time he spent and his handling of turning me over to Jim to take over while he kept his previously booked appointment on the day of my test drives. Michelle Fontaine was also wonderful. She contacted me from home one evening after checking her work email and told me she'd be in touch first thing in the morning ... and she was. Michelle was diligent in maintaining contact with me, making sure that I'd make my way into Flood Ford Lincoln within the week. She was persistent but gracious and made me want to check Flood Ford Lincoln out. Buying a car through Flood Ford Lincoln was a very positive experience. I would absolutely consider doing business with them again down the road. From the receptionist's constant smile and pleasant tone and demeanor to manager Tim's willingness to take my call on an extremely busy morning to answer some questions that could have waited for my salesman to make his way into work later that afternoon, my dealings with Flood Ford Lincoln were nothing but pleasant. THANK YOU! Thank you, Jim, Russ, Michelle, Rob, Tim and everyone at Flood Ford Lincoln! You can be sure I'll let it be known that Flood Ford Lincoln is the place to go for a car. You get two thumbs up from me! Kelli More

We were very, very impressed with the care and attention that we received at Flood Auto Group/Lincoln. We were most appreciative with the personal attention that we were provided with. All of the the emplo that we received at Flood Auto Group/Lincoln. We were most appreciative with the personal attention that we were provided with. All of the the employees that we had met went well above and beyond to assist us with purchasing the perfect car for our family and did so in a warm and friendly manner. We found each and every employee to be exceptional in every way and we very much value the time and assistance we received. Their dedication to their customers was very evident. We love our Flood Auto/ Lincoln family and we sincerely thank them! More

IT NICE TO BE ALWAYS TREATED AS A FLOOD FORD FAMILY..WE JUST LEASED OUR 4TH VEHICLE AND THE PROFESSION AND RESPECTFUL SERVICE IS WHAT WE GET. THAT'S WHY WE KEEP COMING BACK. THANKS HECTOR, TIM & RUSS. JUST LEASED OUR 4TH VEHICLE AND THE PROFESSION AND RESPECTFUL SERVICE IS WHAT WE GET. THAT'S WHY WE KEEP COMING BACK. THANKS HECTOR, TIM & RUSS. THE MILDONS More

My entire interaction with Flood Ford in Narragansett, from my initial phone and e-mail conversations with Michelle, to my visit to the dealership, went incredibly well. David took very good care of us, from my initial phone and e-mail conversations with Michelle, to my visit to the dealership, went incredibly well. David took very good care of us, and I ended up leasing a new truck because of the outstanding customer service, as well as that of the entire staff. I've already recommended them to several of my friends, and we hope to return soon for my wife's next car purchase! More

I stopped into Flood Ford in Narragansett for an oil change. I didn't have an appointment and it was my first time there and they were more then willing to help me. While having my oil change they notic change. I didn't have an appointment and it was my first time there and they were more then willing to help me. While having my oil change they noticed that i was in need of new tires. They worked with me in finding some tires that were well recommended and at a good price, I had also signed up for the service credit card after being told that i could get 6 months no interest if i used the card on any work there that was over $250. I was very pleased with all the help that they gave me. More

Just purchased my third vehicle from Flood Ford Narragansett. In 2006 bought an Escape from Dave Bailey and had such an exceptional sales experience when it became time to turn it in I returned onl Narragansett. In 2006 bought an Escape from Dave Bailey and had such an exceptional sales experience when it became time to turn it in I returned only to find he had left. I purchased another Escape (can't remember who from) and continued to have my vehicle serviced at the dealership. Stephanie's attentiveness to detail makes servicing my car so streamline that when it became time to trade in my second Escape I went back and was pleased to see that Dave Bailey had returned. Can't say enough about Dave's customer service. He arranged for me to take a Lincoln out overnight to test drive, had one of his associates (Tim) sit with me and review all of the "bells and whistles" to train me on my new ride. I have never had so many people comment on my car. My response to all is a quick one "go see Dave Bailey he will exceed your expectations, make you feel you were treated fairy in the process; and you'll have some fun too". More

Dealt with Michele Fontaine, Tim Whitford and Jim Cipriano. All were great to deal with and very professional. Would do business at Flood Ford again without hesitation. Cipriano. All were great to deal with and very professional. Would do business at Flood Ford again without hesitation. More