Fletcher Jones Imports

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Dennis has been our service advisor for 10 years and he is absolutely wonderful. He is totally trustworthy and takes great care of our car. He is the best! is absolutely wonderful. He is totally trustworthy and takes great care of our car. He is the best! More

LaRoyne Brown very professional and courteous Car was ready when promised and delivered clean. Car is running like new and overall experience was very positive. ready when promised and delivered clean. Car is running like new and overall experience was very positive. More

Great friendly professional service each time I go in for something The staff all have a friendly caring attitude and they always answer any questions I have something The staff all have a friendly caring attitude and they always answer any questions I have More

We have never been disappointed with our treatment at this dealership. The service rep we had for many years left. We miss him, but our new one is also very helpful and understanding. this dealership. The service rep we had for many years left. We miss him, but our new one is also very helpful and understanding. More

Mr. Stephen Heinking is an excellent person to deal with. He is courteous, good listener, professional, helpful and totally understand the customer’s need. I’m satisfied owning a Mercedes because I can dep He is courteous, good listener, professional, helpful and totally understand the customer’s need. I’m satisfied owning a Mercedes because I can depend on good and reliable services from Fletcher Jones which it gives me a peaceful mind and less worry about if my car being serviced correctly and properly. More

Always friendly and excellent service. Dennis is always such a great help. Also wanted to mention the very convenient shuttle service. Makes life so easy! such a great help. Also wanted to mention the very convenient shuttle service. Makes life so easy! More

I love Fletcher Jones Imports. Kudos to Jolene Jimerson. Went about and beyond. Caring, keeps me informed of what is going on with my car! Went about and beyond. Caring, keeps me informed of what is going on with my car! More

Jay Fields takes amazing care of us. From drop off to pick up our cars are always completed on time, they are washed and ready to go.. pick up our cars are always completed on time, they are washed and ready to go.. More

I had a slight hiccup with regard to my service appointment date. Seems like it was scheduled a week later than I had requested. The Service Director, based out of Newport beach, Ca, intervened, an appointment date. Seems like it was scheduled a week later than I had requested. The Service Director, based out of Newport beach, Ca, intervened, and although my preferred appointment date was not available, I did go in a week later. First class service from the greeter to the service writer, to the rental/loaner staff. My car was not only washed, it was fully detailed. I am nearing the end of my second lease through FJ Imports, and will be looking forward to #3. More