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Fletcher Jones Imports

Las Vegas, NV

4.9
2,086 Reviews

7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,086 reviews

November 29, 2020

John service writer was sensational! Your party is as good as the invitation or even better! Your people and service put the other dealerships to shame. More

by Jefe41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Clough
Nov 30, 2020 -

Fletcher Jones Imports responded

Hello, Wow! Thank you for the kind celebration of sediments for our service team and the great efforts put forth by your service advisor John! We take great pride in serving our guest well and thrilled to have you as part of our Fletcher Jones family! Best Wishes, Your Friends and Family at Fletcher Jones Imports

November 19, 2020

1. The manager removed his mask stepped within 2 feet and yelled at me to leave 2. They painted the calipers red as to make it look like an amg. Not illegal. Wish I had known. 3. The finance guy Sonny told More

by Maxxbett32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sonny Lee, Jillian Yanez
Jan 06, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. I would like an opportunity to speak with you about your recent visit in greater detail please contact me at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador

November 18, 2020

What a great guy! Our second time working with Ivan and we were very glad to see him. He’s clear, thorough, and concise, always taking his time to explain details and options. We were in good hands workin More

by Timber
Recommend Dealer
Yes
Employees Worked With
Ivan Hoff
Nov 18, 2020 -

Fletcher Jones Imports responded

Hello Timber, We take great pride in the guest experience and are so thrilled to know of the clear and concise communitive manner Ivan provided you during your recent service visit. Our team of experts strive to provide our guests with the needed knowledge & support to help make the best decision for the care and and maintenance of their vehicles. Thank you for choosing Fletcher Jones Imports for the service of your beautiful Mercedes-Benz! We look forward to assisting your with all of your Mercedes needs! Warm Regards, Your Friends and Family at Fletcher Jones Imports

November 17, 2020

Excellent service! I always bring my car here for service and have never been disappointed. My service advisor, Dave Miller, makes sure my car gets repaired, washed and ready to get back on the road. More

by Gogigi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Nov 17, 2020 -

Fletcher Jones Imports responded

Hello, Wow! This review made our day! We are truly flattered to read of your excellent service experiences working with our talented team, and appreciate you recognizing Dave Miller! Please feel welcome to contact us anytime! All the Best, Your Friends and Family at Fletcher Jones Imports

November 17, 2020

Steve Heinrich is great. Took care of the issue quickly, hreat follow up, great product knowledge, super strong interpersonal skills, great customer experience start to finish More

by Mcingari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinrick
Nov 17, 2020 -

Fletcher Jones Imports responded

Hello , Thank you for your wonderful rating and thoughtful feedback regarding your experience with Steve Heinrich! We take great pride in serving our guest well, and pleased to know of the helpful product knowledge and insight you received during your recent visit! All of us are grateful for your business and recommendations! Take Care, Your Friends and Family at Fletcher Jones Imports

November 15, 2020

Got what i came for. Service person was very professional and attended to my needs, offered shuttle service and contacted me in a timely manner regarding estimated repairs and pricing. More

by Autos4Less
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Nov 16, 2020 -

Fletcher Jones Imports responded

Hello, We greatly appreciate you taking the time to post your 5-star review! It's truly flattering hearing that our team of experts were able to assist with getting your vehicle repaired and returned to you all within a timely fashion! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many more years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

November 09, 2020

Outstanding Customer Service. Everyone was friendly and professional. Service Advisor was knowledgeable, explained the service needed, kept me informed via text message about my car. More

by Lollie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Nov 09, 2020 -

Fletcher Jones Imports responded

Hello Lollie, Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again! Take Care, Your Friends and Family at Fletcher Jones Imports

Nov 09, 2020 -

Lollie responded

Thanks for an outstanding experience

November 07, 2020

Denis Eich and his team has serviced our cars as if they were their own. Confidence in the work performed to get it right. The ultimate professionals. More

by sjlyons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Nov 09, 2020 -

Fletcher Jones Imports responded

Hello Dennis, We are honored to receive your raving review and appreciate you complementing Denis on his level of service. We are truly flattered to be considered the ultimate professionals & look forward to welcoming you back in the near future! Take Care, Your Friends and Family at Fletcher Jones Imports

November 06, 2020

Josh, Promptly checked me in; got a loaner car; put at ease about the issue[ everyone was courteous, friendly . New car--2 days old, and A/C broke. Apparently a computer coding issue. Hopefully a o More

by nixonfamily2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Nov 09, 2020 -

Fletcher Jones Imports responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by your service advisor Josh! Our team of experts appreciate you complimenting our level of service! We're looking forward to welcoming you back! Best Wishes, Your Friends and Family at Fletcher Jones Imports

Nov 09, 2020 -

Fletcher Jones Imports responded

Hello Nixon Family, Thank you for allowing the team at Fletcher Jones Imports the opportunity to earn your business! We take great pride in serving our guests well and so pleased to know of your friendly and Courteous visit! Thank you for being a part of our Fletcher Jones Family! All the Best, Your Friends and Family at Fletcher Jones Imports

November 01, 2020

Dennis is good and fast. Service is as good as usual. He really helped me to fix the problem I have been experiencing. That is why I always come to him. More

by Mike Cheung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Nov 02, 2020 -

Fletcher Jones Imports responded

Hello Mike, Thank you for your awesome review and sharing the wonderful service Dennis has provide you over the years! Our goal is to provide the best experience possible. Please let us know if we can be of any further assistance in the future. Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

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