Fletcher Jones Imports

As always. the reason I only buy or lease Mercedes is because of the impeccable customer service quality. Second to none. I truly enjoy value with Fletcher Jones Imports customer support team and quali because of the impeccable customer service quality. Second to none. I truly enjoy value with Fletcher Jones Imports customer support team and quality! More

Dennis Eich is truly an asset to Fletcher Jones Service Department! His knowledge of Mercedes and his ability to handle any situation is impeccable. He has been our service coordinator for 10 years! Department! His knowledge of Mercedes and his ability to handle any situation is impeccable. He has been our service coordinator for 10 years! More

John was good and thorough. He listened, responded to my concerns. He calls back timely and promptly to my phone inquiries. Thanks John Clough for your concern. concerns. He calls back timely and promptly to my phone inquiries. Thanks John Clough for your concern. More

Agency service goodRoadside Mercedes not able to jump Agency service good Roadside Mercedes not able to jump car to open trunk to replace battery Tow Mercedes jumped but towed to agency since there Agency service good Roadside Mercedes not able to jump car to open trunk to replace battery Tow Mercedes jumped but towed to agency since there More

Many thanks to Jolene Jimerson, Service Techand Van Many thanks to Jolene Jimerson, Service Tech and Van Larrison, who supervised the project. Thanks bunches! Doris, Please follow up on the GAP i Many thanks to Jolene Jimerson, Service Tech and Van Larrison, who supervised the project. Thanks bunches! Doris, Please follow up on the GAP issue. Linda Cassese-Floyd More

EXCELLENT DEALERSHIP GREAT STAFF DENNIS EICH IS THE BEST HE KNOWS MERCEDES IN AND OUT HONEST DEPENABLE PERSON WOULD NOT GO ANY WHERE ELSE FOR MY WORK HE KNOWS MERCEDES IN AND OUT HONEST DEPENABLE PERSON WOULD NOT GO ANY WHERE ELSE FOR MY WORK More

Very pleased with the service provided, Steve is an excellent customer service representative. The mechanic that dealt with my problem is on top of the game!!! Thank you excellent customer service representative. The mechanic that dealt with my problem is on top of the game!!! Thank you More

DENNIS EICH IS EXCELLENT KNOWS HIS STUFF ABLE TO ANSWER QUESTIONS ABOUT MY CAR KNOWS WHAT IT NEEDS AND NEVER SELLS ME ANYTHING I DONT NEED DENNIS ALONG WITH THE TECHNICIAN KYLE KURODA ARE A GREAT TEAM THEY QUESTIONS ABOUT MY CAR KNOWS WHAT IT NEEDS AND NEVER SELLS ME ANYTHING I DONT NEED DENNIS ALONG WITH THE TECHNICIAN KYLE KURODA ARE A GREAT TEAM THEY KEEP ME INFORMED ON THE PROGRESS OF MY CAR AND KEEP MY S 550 RUNNING GREAT ALONG WITH THE GREAT STAFF A GOOD PLACE TO DO BUSINESS FAIR AND HONEST JUST A EXCELLENT SERVICE ADVISER ALWAYS THERE TO HELP VERY ACCOMMODATING PROFESSIONAL AN ASSET TO THE DEALERSHIP AND MERCEDES BENZ More

Steve and the team at FJI service center are knowledgeable, kind and fair. I never trusted a Dealer based service team until I came to FJI and interacted with Steve and his team. PS: Stev knowledgeable, kind and fair. I never trusted a Dealer based service team until I came to FJI and interacted with Steve and his team. PS: Steve isiaaong below. More

Your service take-in process was exceptionally smooth and efficient. Communication was great, and Josh was great. I have one major complaint however. The recall work was to replace a defective engine heat efficient. Communication was great, and Josh was great. I have one major complaint however. The recall work was to replace a defective engine heat shield between the engine and exhaust. During the work I was told that two engine mounts had worn out. I was given a cost estimate of over $1000 to replace the mounts. I found sets of all three OEM mounts for under $100 and I watched several YouTube videos that showed the work(in a home garage) to take up to one hour max to replace all three. I have a well set up garage and can do that work easily myself. I used to own a 2008 E500 wagon which I loved but once it was out of warranty the Mercedes fees for parts and labor were outrageously high so I moved on to an American car. For a ultra simple and cheap car like the SMART, your estimate was beyond the pale. Especially since your mechanic was already working in the area of the mounts. Had you given me a price of parts plus one hour of labor I probably would have given you the work. It’s things like this that made me leave MB for other cars. More