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Fletcher Jones Imports
Las Vegas, NV
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,100 reviews
April 13, 2021
Serviced my car and got me back on the road within 24hrs. Submitted written review of further repairs required. Mercedes benz, is pricey but you are confident in the service 24hrs. Submitted written review of further repairs required. Mercedes benz, is pricey but you are confident in the service More
by Veljean
Employees Worked With
John Clough
April 09, 2021
Chelsey helped me out a ton while finding the perfect car in my price range. Everyone in the facility is extremely helpful and welcoming and gave me an overall great experience. And thank you to Shai for cat in my price range. Everyone in the facility is extremely helpful and welcoming and gave me an overall great experience. And thank you to Shai for catering to us and offering perfect service! More
by Wheresmj
Employees Worked With
Shai Winograd, Chelsy Winter-Carter
April 06, 2021
Service agent was great. Had an email saying car was getting washed. They vacuumed it but the car was not washed. Just a heads up. Other than that great customer service. getting washed. They vacuumed it but the car was not washed. Just a heads up. Other than that great customer service. More
by travis.mason
Employees Worked With
Josh Sutton
April 04, 2021
I appreciate the information they provided me regarding work recommended for my car. But the reason for going there was to hopefully get the problem fixed, and it wasn’t something they could do at the time work recommended for my car. But the reason for going there was to hopefully get the problem fixed, and it wasn’t something they could do at the time, 1. Because they are understaffed on the weekends 2. Because they need to order the parts. My only availability is the weekend because I travel during the week, so I’m hoping to get what I need done soon. More
by lenusc1
Employees Worked With
Jolene Jimerson
April 03, 2021
Cal, my service rep in the Sprinter Service Department is OUTSTANDING! My vehicle suffered from a very difficult electrical problem to isolate, which ultimately required a wiring harness to be made by the f OUTSTANDING! My vehicle suffered from a very difficult electrical problem to isolate, which ultimately required a wiring harness to be made by the factory in Germany. Cal kept me informed of the progress throughout the manufacture of the new wiring harness, the subsequent repair, and then made sure my vehicle was in tip-top condition when I picked it up. More
by Gary Fuller
Employees Worked With
Cal in Sprinter service
April 03, 2021
Danielle did a great job in making sure I fully understood what service my used 2003 SL55 AMG needed. She kept me fully informed of the progress in service, and always smiled and insured my confid understood what service my used 2003 SL55 AMG needed. She kept me fully informed of the progress in service, and always smiled and insured my confidence in having purchased a Mercedes. More
by bleeds
Employees Worked With
Danielle Kerley
April 02, 2021
The service took longer than expected, but the lady running the snack bar was so nice I didn’t seem to notice. She gave me coffee and snacks and checked on me frequently. running the snack bar was so nice I didn’t seem to notice. She gave me coffee and snacks and checked on me frequently. More
by Katherine
Employees Worked With
John Clough
April 02, 2021
Couldn’t be more pleased, great service and vehicle. Chelsy and Robert really bent over backward to make the experience a positive one. Highly recommended! Chelsy and Robert really bent over backward to make the experience a positive one. Highly recommended! More
by Bob H
Employees Worked With
Robert, Chelsy Winter-Carter
