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Fletcher Jones Imports

Las Vegas, NV

Overview
Reviews
Vehicles
4.8
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,100 reviews

April 29, 2021

Josh is always able to we with me and get things done. I showed up to schedule a appointment for some service, and told him what I needed, and he was able to get me in then and there. Got everything done an More

by AAALOCKSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
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Apr 30, 2021 -

Fletcher Jones Imports responded

Hello, We are honored to receive your 5 star rating and review regarding your recent visit at our service drive. Providing our guest the best customer service experience possible is our top priority and we are thrilled to hear that Josh was able to assist you in a timely manner. Should you have any additional questions, please don't hesitate to reach out to our team of experts! Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 29, 2021

I want 2 say a great Thank U to the Valet Man that found my phone not sure of his name but he is trustworthy. More

by shawntamitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valet Guy not sure of the man , Jason Cote
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Apr 30, 2021 -

Fletcher Jones Imports responded

Hello Shawnta, We absolutely appreciate you taking the time to leave us a 5 star rating and review. Our team is always more than happy to assist and we are happy to hear that our Valet Representative was able to find your phone! Please feel free to reach out to us should you need anything else. Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 29, 2021

Great people skills...Very personable....Enjoyed the courtesy and helpfulness of everyone I encountered...This was my first visit and ..They made it easy...Thanks More

by MercedesGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
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Apr 30, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for taking the time to share your feedback and 5-stars rating. We are truly flattered to have your thoughtful compliments and recommendations regarding your very first service experience with us. It's really rewarding hearing that our team was able to assist and provide you with amazing service and getting your vehicle in tip-top shape! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Fletcher Jones Imports

Apr 30, 2021 -

Fletcher Jones Imports responded

Welcome to the Fletcher Jones Imports family! We are ecstatic to know that your first visit with us was enjoyable and that you received a personable experience from our staff. Providing our guest the best experience possible is our top priority. Should you have any questions or requests, please don't hesitate to reach out to us! Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 29, 2021

Best Mercedes-Benz dealership I've ever encountered. John Clough likely knows my car better than I do. All problems fixed with great turnaround time More

by jglsd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
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Apr 30, 2021 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to share your amazing rating with everyone! Your kind recognition for John Clough show his dedication to providing world-class Mercedes-Benz Service experiences! Please let us know if we can be of any further assistance in the future. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 28, 2021

I recently had another peasant experience at Fletcher Jones Imports. The service was performed in a timely manner and the complementary car wash was greatly appreciated. In particular, Mr. David Miller More

by Phil0522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
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Apr 29, 2021 -

Fletcher Jones Imports responded

Hello Phil, It's really rewarding hearing that Dave Miller was able to assist and provide you with amazing service throughout your recent visit with us! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Providing a complimentary car wash is one of the many perks we offer to our guests. It brings us so much joy to see that Dave assisted with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to serving you for many more years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

April 28, 2021

Kept me updated very well and was easy to communicate with throughout the process of what I needed done with my car. Plus, he was able to get the work done sooner than I was told over the phone from a re More

by Vinniem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Apr 29, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and genuine feedback! We greatly appreciate your positive insight and taking the time to share such thoughtful sediments for the team at Fletcher Jones Imports! Please feel free to contact us anytime. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 28, 2021

Great dealership! Sales people go the extra mile to get you what you want and at your terms. The service Dept is especially good. Very timely. They communicate well with the customer, and make sure any iss More

by dsallysmith
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Eich, Kamron Garrett
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Apr 29, 2021 -

Fletcher Jones Imports responded

Hi Sally, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Fletcher Jones Imports take great pride in serving our guests well. We are thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. We're truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Please feel free to reach out to us if there's anything else we could be of further assistance with now or in the future. Warm Wishes, Your Friends and Family at Fletcher Jones Imports

April 28, 2021

Staff professional friendly and knowledgeable facilities very nice service access easily accessible and well organized for processing drop off and pick up and ensure safe covid protocol More

by Janet Haase
Recommend Dealer
Yes
Employees Worked With
Cashiers super friendly professional and accessible , Dave Miller
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Apr 29, 2021 -

Fletcher Jones Imports responded

Hi Janet, We greatly appreciate you taking the time to share your 5-stars rating regarding your most recent visit with us. We are beyond happy to read that our team has always been helpful, knowledgeable, and assisted with your needs! Thank you for allowing us the opportunity to earn your business and we are looking forward to welcoming you again soon! Best Wishes, Your Friends and Family at Fletcher Jones Imports

April 27, 2021

I was very pleased with my experience at Fletcher Jones and Dave took excellent care of me. Mark the shuttle driver took me home and picked me up and was great. More

by joseph.h.tillotson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Apr 27, 2021 -

Fletcher Jones Imports responded

Hi Joseph, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that Dave and Mark ensured you had an amazing service experience and assisted with getting your vehicle in tip-top shape! Thank you for allowing us the opportunity to earn your business and we look forward to welcoming you again! Take Care, Your Friends and Family at Fletcher Jones Imports

April 26, 2021

I 'd got the flat tire and needed to go back to California and with the fast assistance of the service advisor I managed to catchup with my commitments. More

by Mr. C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
Apr 27, 2021 -

Fletcher Jones Imports responded

Hi Mr. C, It's really rewarding hearing that LaRoyne was able to assist and provide you with outstanding service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are truly amazed to see that we were able to assist with fixing your flat tire and getting your vehicle in tip-top shape! Thank you for allowing us the opportunity to earn your business and we look forward to working with you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

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