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Fletcher Jones Imports

Las Vegas, NV

Overview
Reviews
Vehicles
4.8
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,100 reviews

May 03, 2021

Very happy with my car! All my issues were taken care of . Josh was very helpful , kind and Courteous. The Car was repaired promptly. Very happy with the service. Thank you More

by Annette Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
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May 04, 2021 -

Fletcher Jones Imports responded

Hello Annette, We are honored to receive your 5 star review and feedback regarding your service experience with Josh. Providing our guests the best customer service experience possible is our top priority and our team is happy to read that Josh was able to provide that for you! Please feel free to reach out to us should you have any questions or vehicle needs. All the best, Your Friends and Family at Fletcher Jones Imports

May 02, 2021

Danielle was incredible as usual, definitely made my experience awesome. With extreme attention to detail, she truly make you feel informed and happy. Thanks a billion More

by Sean Lanier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
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May 03, 2021 -

Fletcher Jones Imports responded

Hello Sean, We greatly appreciate you taking the time to post your 5-stars review! With all of the automotive competition out there, it's wonderful to hear that Danielle delivered an amazing sales experience! Thank you for allowing us the opportunity to earn your business and congratulations on your beautiful vehicle! We look forward to assisting you for many years to come and are here to help should you need us! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Fletcher Jones Imports

May 02, 2021

Dennis Eich is the best service advisor to work with he answer calls,text's me with updates not to many advisors do that i give him an A More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
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May 03, 2021 -

Fletcher Jones Imports responded

Hello Greg, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of service. It's great hearing that Dennis Eich was able to assist with getting your vehicle repaired and returned to you all within a timely manner. Our team of experts are looking forward to working with you for many years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

May 01, 2021

LaRoyne Brown is the most trustworthy and nicest associate ive ever worked with!! Ive owned mercedes cars since 2004, had over 10 different service reps, LaRoyne is by far the greatest! More

by adam f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
May 02, 2021 -

Fletcher Jones Imports responded

Hello Adam, Thank you for allowing LaRoyne the privilege to assist you during your quest for your dream vehicle! Our team was extremely happy to read that LaRoyne listened to your needs and helped you every step of the way during your journey. We are incredibly grateful to have earned your business and thank you for your continued loyalty with Mercedes! Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 30, 2021

ALEX AND CHELSY I WANT TO THANK YOU FOR THE BEST EXPERIENCE I'VE EVER HAD ON PURCHASING MY INFINITI QX80. 5 STARS!!! The team really worked very hard to get this deal picture perfect!!! More

by garyweaver68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsy Winter-Carter
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Apr 30, 2021 -

Fletcher Jones Imports responded

Hello Gary, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your visit with Alex and Chelsy! Our team was beyond happy to read that both Alex and Chelsy have always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and congratulations on your Infiniti QX80! Please let us know if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Fletcher Jones Imports

Apr 30, 2021 -

Fletcher Jones Imports responded

Hi Gary, Congratulations on your newly purchased Infiniti QX80! We are thrilled to hear that your purchasing experience with Alex and Chelsy was worthy of your 5 star rating. We hope you enjoy every mile out of your Infiniti! Please don't hesitate to reach out to our team should you have any additional questions. Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 30, 2021

LeRoyne communicated with me during the entire process of my service. The part required to fix my car had to be back ordered and my car would be out of use for at least a couple of days. When I received my More

by Ian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
Apr 30, 2021 -

Fletcher Jones Imports responded

Hello Ian, Thank you for your business and the opportunity to have your 5 star recommendations! We strive to be the best in the business, and so thrilled to know of the great experience you had working with LeRoyne! Please let us know if we can be of any further assistance in the future. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 30, 2021

Five all around for everyone and those not mentioned- too many! They did an excellent maintenance on my vehicle! Clean and friendly dealership! Love them! More

by ROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton, Dennis Eich, Jason Cote, Dave Miller, Danielle Kerley, Jolene Jimerson, Branndon Herbert, LaRoyne Brown, John Clough
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Apr 30, 2021 -

Fletcher Jones Imports responded

Hi Rod, On behalf of our entire service team, we are honored to receive your 5 star review and thank you for your patronage. Providing our guest the best customer service experience with a clean and safe space is our top priority. We look forward to serving you again at your next scheduled visit! Warmest regards, Your Friends and Family at Fletcher Jones Imports

Apr 30, 2021 -

Fletcher Jones Imports responded

Hi Rod, We greatly appreciate you taking the time to share your 5-stars review! Our team of experts are excited to hear that you were assisted promptly and provided with outstanding service throughout your most recent visit with us! Glad to see we were able to assist with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We are grateful for your business and we look forward to working with you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

April 30, 2021

The service was great. My car was ready in a timely manner. The shuttle bus drivers were really nice. & Danielle guided me through the whole process! More

by vickyb233
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Apr 30, 2021 -

Fletcher Jones Imports responded

Hi Vicky, Our team of associates are excited to hear that you were assisted promptly and provided with amazing service throughout your visit with Danielle! Glad to see we were able to assist with getting your vehicle in tip-top shape all within a timely fashion! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

Apr 30, 2021 -

Fletcher Jones Imports responded

Hello Vicky, Thank you for your 5 star review and rating! Providing our guest the best experience from start to end is our top priority and we are happy to hear that Danielle was with you throughout the entire servicing process. We look forward to serving you again at your next scheduled visit. Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 30, 2021

Dave Miller Always is so friendly and gets things done quickly, and keeps me informed of what is going on with my vehicle. Very accommodating! More

by Teresa2718
Recommend Dealer
Yes
Employees Worked With
Curtis Cherry , Dave Miller
Report | Print
Apr 30, 2021 -

Fletcher Jones Imports responded

Hi Teresa, It's really rewarding hearing that Dave Miller was able to assist and provide you with amazing service throughout your visit with us. Glad to see that our team assisted with getting your vehicle in tip-top shape all within a timely manner! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to working with you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

Apr 30, 2021 -

Fletcher Jones Imports responded

Hello Teresa, We are honored to receive your 5 star rating and review. We look forward to sharing your kind remarks with Dave regarding your recent visit with us and look forward to serving you again. Thank you! Warmest regards, Your Friends and Family at Fletcher Jones Imports

April 29, 2021

Dave my service tech was outstanding. He dealt with me is a very professional way and was able to have me vehicle repaired within two hours. I have three Mercedes and have always trusted FJ! More

by salmasotto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Apr 30, 2021 -

Fletcher Jones Imports responded

Hello from our team at FJ Imports, Thank you for taking the time to leave us your 5 star review! We are happy to hear that Dave was professional and quick during your visit at our service drive. We thank you for your continued patronage and look forward to serving you again at your next scheduled visit. Warmest regards, Your Friends and Family at Fletcher Jones Imports

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