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Fletcher Jones Imports

Las Vegas, NV

Overview
Reviews
Vehicles
4.8
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,100 reviews

May 08, 2021

Customer service is exceptional. The oil change service was done in a timely manner and Dave Miller updated me as soon as my car was ready for pick up. Shuttle driver Mark Miller was very personable! More

by PamelaDiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Miller, Dave Miller
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May 09, 2021 -

Fletcher Jones Imports responded

Hi Pamela, Saving you time has always been our goal! We are elated to hear about your 5 star experience in our service drive with Dave and Mark. Thank you for your patronage and we look forward to serving you again at your next scheduled maintenance interval. Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 07, 2021

Jillian Yanez- AMAZING. Jillian is phenomenal! She is always smiling and always has the right answer. Love the car she sold me, will buy another just to get to work with her again. More

by MarcSurette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley, Jillian Yanez
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May 09, 2021 -

Fletcher Jones Imports responded

MarcSurette, Thank you for leaving us your amazing review and 5 star rating! All guests that step onto our lot should always be greeted with open arms and a welcoming smile! We are so thrilled to hear that Jillian took great care of you during your car purchasing journey with us. Congratulations on your new vehicle and we hope you enjoy every mile out of it! All the best, Your Friends and Family at Fletcher Jones Imports

May 07, 2021

Dennia Eich delivers wonderful service, he is prompt and helpful, and the lady who works at the gate when you arrive is spectacular. The facility is always clean and the work is good. More

by Paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
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May 07, 2021 -

Fletcher Jones Imports responded

Hi Paula, Thank you for posting your 5 star review and mentioning Dennis Eich. It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Thanks again, and we look forward to your next scheduled service with us. Please feel welcome to contact us if we can offer further assistance. All the best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

May 07, 2021

David Miller is the best one advisors.I’m felt welcoming and his honest and kindness explanation everything to me.I’ll be back on next time!! More

by Weeleow87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
May 07, 2021 -

Fletcher Jones Imports responded

Hello, We absolutely value your feedback and thank you for the wonderful recommendations for David Miller! We are incredibly grateful to have earned your business and hope if there are any outstanding concerns would feel welcome to contact us at Kim.camargo@fletcherjones.com Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

May 07, 2021

I have nothing but positives to say about my experience at Fletcher jones Import. Kam was an awesome salesmen and really helped fit my need and stay within my budget. Jolene in Dave in service have always More

by Mrs. Daniels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamron Garrett, Dave Miller, Jolene Jimerson
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May 08, 2021 -

Fletcher Jones Imports responded

Hello Mrs. Daniels, Guest satisfaction is important to us and we could not be more pleased to have you complement Kamron, Jolene, and Dave on their level of service by rewarding us with your 5 star rating and first class recommendations! Our team is truly grateful for your business and the opportunity to serve you! Kind regards, Your Friends and Family at Fletcher Jones Imports

May 07, 2021

Above and beyond …EXCEPTIONAL SERVICE.Danielle Kerley Above and beyond …EXCEPTIONAL SERVICE. Danielle Kerley always keep me informed on my cars service needs. She makes sure that my car runs and looks l More

by zpatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
May 08, 2021 -

Fletcher Jones Imports responded

Zpatz, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Danielle during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! All the best, Your Friends and Family at Fletcher Jones Imports

May 07, 2021

I’m continually impressed with the level of customer service, care and follow up. Coming from Range Rover the experience is much different and I’m grateful for Tom, Rex and Jolene. Keep up the good work More

by Nicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Babin, Jolene Jimerson
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May 08, 2021 -

Fletcher Jones Imports responded

Hi Nicole, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Tom, Rex, and Jolene took great care of you in a prompt and professional manner! Thank you for your business and the opportunity to serve you. Your Friends and Family at Fletcher Jones Imports

May 06, 2021

My service advisor is Dennis and he s as Keats takes great care of my needs with exceptional service. He’s the reason I always use Fletcher Jones. HES THE BEST. More

by Sonnie 7575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
May 06, 2021 -

Fletcher Jones Imports responded

Hi Sonnie, Our team at Fletcher Jones Imports is truly flattered to read your generous 5 star review regarding your recent service visit with us! We are honored to have your ongoing patronage at our dealership and are excited to share your amazing feedback with Dennis! Please don't hesitate to reach out to us should you have any questions or Mercedes-Benz needs! Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 06, 2021

I have been coming to your facilities for over 15 years. Our service advisor Dennis has been there as well from day one. He is the reason why my wife and I keep coming back to Fletcher Jones Mercedes. Den More

by SC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie in the waiting area (coffee stand). She is very professional and pleasure to speak with as well., Dennis Eich
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May 08, 2021 -

Fletcher Jones Imports responded

SC, Our team at Fletcher Jones Imports is truly flattered to read your generous 5 star review regarding your recent service visit with us! We are honored to have your ongoing patronage at our dealership and are excited to share your amazing feedback with Dennis! Please don't hesitate to reach out to us should you have any questions or Mercedes-Benz needs! Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 06, 2021

Loaner and service dep.’s answers were totally different. Service Rep. Jason Cote never communicated or greeted me during my first service. I only talked and met coordinator. More

by Katie.hsieh
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Report | Print
May 07, 2021 -

Fletcher Jones Imports responded

Hi Katie, Our team has attempted to contact you regarding your concerns. I would like an opportunity to speak with you about your recent visit in greater detail please contact me at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

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