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Fletcher Jones Imports

Las Vegas, NV

Overview
Reviews
Vehicles
4.8
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,100 reviews

May 12, 2021

Very attentive to my multiple problems, provided help with my needed repairs.Answering all my questions about my new car. The car was returned clean with the replacement parts.as.well. More

by Vince44700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler in loaner cars., Dennis Eich
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May 13, 2021 -

Fletcher Jones Imports responded

Hi Vince, Thank you for choosing Fletcher Jones Imports! We are honored to receive your 5 star rating and kind remarks for our service team. Should you have any questions or Mercedes-Benz needs, please don't hesitate to reach out to our team of experts! Thank you! Your Friends and Family at Fletcher Jones Imports

May 12, 2021

The dealership is truly amazing with outstanding customer service and a great brand. You can always depend on the service and repairs to be done right the first time every time. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
May 13, 2021 -

Fletcher Jones Imports responded

Hi Bob, Thank you for your 5 star review and rating! Providing our guest the best customer service experience possible is our top priority. We thank you for your patronage and look forward to serving you again at your next visit! Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 11, 2021

Dave Miller and Fletcher Jones once again provided excellent service in a timely and professional manner. I'm always confident that when I have a need for their service department, the job will be don More

by LPOOSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
May 12, 2021 -

Fletcher Jones Imports responded

Happy Wednesday from our team here at FJ Imports, Our service team is honored to receive your 5 star review and praise regarding your experience with us! Dave is an absolutely gem in our service drive and we are more than happy to share your kind remarks to him. Should you have any questions or maintenance needs, our team is always here for you! Thank you for choosing Fletcher Jones Imports! All the best, Your Friends and Family at Fletcher Jones Imports

May 11, 2021

Very efficient and thorough. David Miller was excellent with communication and letting me know details about my service. I really enjoyed my experience and will recommend your establishment to anyone I ca More

by chad_rickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
May 12, 2021 -

Fletcher Jones Imports responded

Hello Chad, Thank you for taking the time to leave your 5 star review and recommendations. Keeping our guests up to date regarding the status of their vehicle in our service drive is key to providing to providing the best, seamless experience possible. We are thrilled to hear that Dave was efficient and communicative during your visit! Should you have any questions or servicing needs, please don't hesitate to reach out to our team of experts. Kind regards, Your Friends and Family at Fletcher Jones Imports

May 11, 2021

Jason provided exceptional customer service . All of my service needs were met . I look forward to returning to Fletcher Jones Imports. Thank you for a great experience . More

by Trucare_Restorative
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The nice lady in the Lounge area serving coffee and donuts . , Jason Cote
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May 12, 2021 -

Fletcher Jones Imports responded

Trucare_Restorative, Thank you for choosing Fletcher Jones Imports! We strive to provide the best maintenance for our vehicles so that our guests leave with a pristine and safe vehicle. We are also thrilled to hear that Jason was exceptional during your visit! Should you have any questions or have any Mercedes-Benz needs, please reach out to our team of experts! We're happy to assist! Take care, Your Friends and Family at Fletcher Jones Imports

May 11, 2021

Quick and efficient. John Clough is excellent with communication and getting my service completed. Even organized the Shuttle service for me. I am so happy to have Fletcher Jones be my dealership of c More

by Cindy Yenkowski
Recommend Dealer
Yes
Employees Worked With
John Clough
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May 12, 2021 -

Fletcher Jones Imports responded

Hi Cindy, Providing up to date information and communication during maintenance is one of the best ways to show that we are absolutely mindful of our guest's time. We are honored to receive your 5 star review and to know that our services and amenities served you well! We look forward to sharing your feedback with John and hope to serve you again at your next scheduled maintenance interval. Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 11, 2021

Denis provide us excellent service with attention to details. We trust him as our sincere advisor. Thank you Denis for friendly and great service. MA More

by Mariam_afshai
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
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May 12, 2021 -

Fletcher Jones Imports responded

Hi Mariam, We are honored to receive your 5 star review and kind feedback regarding your service experience with Dennis! We strive to provide the best experience possible for each and every one of our guest. We look forward to serving you again at your next scheduled maintenance interval. Kind regards, Your Friends and Family at Fletcher Jones Imports

May 11, 2021

Dennis Eich is the absolute best!! Always professional, courteous, attentive and overall awesome!! He knows me and my car and has the best advice! Great service! Thanks!! More

by Heartbroken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
May 12, 2021 -

Fletcher Jones Imports responded

Happy Wednesday from our team at FJ Imports, Providing our guest the best customer service experience is our top priority. We are thrilled to know that Dennis was able to provide you an awesome experience! Thank you for your 5 star review and patronage. We look forward to serving you again at your next visit! Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 08, 2021

Drop off of vehicle was greeted with a smile. Check in so quick. Loaner car already waiting. Such quick, friendly, fantastic service for your vehicle. More

by Manisha
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Curtis Cherry, Thomas Bucca, LaRoyne Brown
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May 09, 2021 -

Fletcher Jones Imports responded

Hello Manisha, Providing each and every one of our guest the best customer service experience possible is our top priority. We are absolutely mindful our your time and are thrilled that our services served you well! Thank you for taking the time to leave us your wonderful 5 star review and we look forward to serving you again at your next scheduled maintenance interval. Kind regards, Your Friends and Family at Fletcher Jones Imports

May 08, 2021

During this time of Covid, Fletcher Jones Mercedes has provided exceptional service. By offering vlaet service, I didn’t have to leave my home or worry about a ride. Jolene provided excellent service and More

by Kristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Jimerson
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May 09, 2021 -

Fletcher Jones Imports responded

Hello Kristin, Providing our guest a safe and healthy environment is crucial during these times. We are proud to hear about your experience with us and that our services provided you an exceptional experience. We are pleased to share you feedback with Jolene and look forward to serving you again at your next scheduled maintenance interval. Please reach out to us should you have any further questions or vehicle needs! Thank you! Warmest regards, Your Friends and Family at Fletcher Jones Imports

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