Fletcher Jones Imports

Excellent customer service from Steven Heinking! My 2020 GLE 350 was brought in for Recall Repairs. Steve was informative, professional, and friendly. He gave us a loaner and the repairs were completed qui GLE 350 was brought in for Recall Repairs. Steve was informative, professional, and friendly. He gave us a loaner and the repairs were completed quickly. Many thanks for a job well done! More

Excellent service and David was very good manager and handled everything beyond my expectations. I’ll return for additional service and maintenance as needed. Thanks very much handled everything beyond my expectations. I’ll return for additional service and maintenance as needed. Thanks very much More

5 Star hands down. Jolene is the Best! She’s knowledgeable, Respectful, kind, she’s go’s over & beyond. Jolene keeps Us informed & updated about our Vehicle. We appreciate you & Thank you for yo knowledgeable, Respectful, kind, she’s go’s over & beyond. Jolene keeps Us informed & updated about our Vehicle. We appreciate you & Thank you for your great Customer Service. More

Excellent service was done on my Mercedes ML550. Jason was totally professional and was very helpful in communicating with my Warranty company. All work was done promptly and my 12-year-old classic car is was totally professional and was very helpful in communicating with my Warranty company. All work was done promptly and my 12-year-old classic car is running like a champ. More

My Service Adviser, Dennis Eich, is exactly the reason I return to the dealership (Fletcher Jones Imports, West Sahara) for all service and maintenance needs for our 2010 GLK 350. I know I could save a doll return to the dealership (Fletcher Jones Imports, West Sahara) for all service and maintenance needs for our 2010 GLK 350. I know I could save a dollar or two here and there on oil changes etc, but I can not put a price on trust, piece of mind and dedication to the customer. In this instance, I backed into my garage door jamb and took the passenger side rear view mirror. Dennis was quick to help me overcome my feelings of foolishness and reassured me repairs could be be done quickly. Dennis was on top of the parts order, paint shop involvement and scheduling so I could put this embarrassing episode in my rear view mirror! I hope I'll never need this type of help again but you can rest assured because of people like Dennis, the technician and the body shop, who all worked together to deliver an excellent customer experience and finished product, Fletcher Jones Imports on West Sahara is the only resource I use for my GLK 350. Thank you! Thank you, each and every one. More

Dennis is always outstanding! He is very efficient in getting you in and out timely, which is great when your schedule is tight. Thank you getting you in and out timely, which is great when your schedule is tight. Thank you More

John was informative, efficient, and did not try to "sell" me--great customer service. Some dealers would try to "forward sell" (try to get you to replace something sooner than when you need). John di "sell" me--great customer service. Some dealers would try to "forward sell" (try to get you to replace something sooner than when you need). John did not do that, in fact, he objectively told me when I would need to replace that certain part so I would be able to make an informed decision. More

Thanks for quick resolution. Thanks for efficient work of Dennis Eich. He is dependable and customer oriented agent. I will always return to ask his professional assist Dennis Eich. He is dependable and customer oriented agent. I will always return to ask his professional assist More

They are professional and reliable.They provide clear They are professional and reliable. They provide clear and concise information about what is needed and the time and cost. They deliver exactly when They are professional and reliable. They provide clear and concise information about what is needed and the time and cost. They deliver exactly when and what they say they will do Thank good work More

The team was professional, courteous and provided excellent customer service. The dealership is clean, easy to find and convenient getting in/out. The overall experience was excellent. excellent customer service. The dealership is clean, easy to find and convenient getting in/out. The overall experience was excellent. More