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Fletcher Jones Imports

Las Vegas, NV

4.9
2,089 Reviews

7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,089 reviews

May 21, 2021

Service is always great at FJ Imports. Josh Sutton mad it seamless. Would recommend Josh and the team to anyone needing to service their Mercedes More

by bradmalkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krista Alshouse, Shai Winograd, Doris Newton, Josh Sutton, Howard Manoff, Chris Monzo
May 22, 2021 -

Fletcher Jones Imports responded

Hi Brad, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Josh and the service team took great care of you in a prompt and seamless manner! Thank you for your business and the opportunity to serve you. All the best, Your Friends and Family at Fletcher Jones Imports

May 20, 2021

Steve is hands down the best advisor. He makes the service experience as exciting and informative as the buying experience. Always informative and on time. More

by Josh R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinking
May 22, 2021 -

Fletcher Jones Imports responded

Hello Josh, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Steve during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Kind regards, Your Friends and Family at Fletcher Jones Imports

May 17, 2021

Great place, great staff, great options. Could be a little better working with deals when car may need work done soon but besides that good. More

by NB
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Adibi
May 17, 2021 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Mercedes-Benz Service experiences! Looking forward to your next scheduled service visit with us! Please feel welcome to contact us anytime. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

May 16, 2021

Easy and great experience. No hustle, efficient and courteous service. Professional approach from start to the end as expected from representatives of a high end product. More

by lhegedus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
May 16, 2021 -

Fletcher Jones Imports responded

Happy Sunday! Providing our guest the best, seamless customer service experience possible is our top priority. We are honored to hear that John and his service team were able to provide you an efficient and courteous experience! We thank you for your patronage and 5 star review. We look forward to serving you again at your next scheduled maintenance interval. All the best, Your Friends and Family at Fletcher Jones Imports

May 16, 2021

Service team there is the best .. hands down ! The guys Service team there is the best .. hands down ! The guys there a very professional, clean, and work with efficiency.. they truly make you feel like a More

by Cam G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis cherry
May 16, 2021 -

Fletcher Jones Imports responded

Hi Cam, Wow! Reading reviews like yours is reassuring that our team is doing everything we can to provide the best customer service experience possible! We thank you for your 5 star review and the opportunity to serve you. We look forward to having you in again at your next scheduled maintenance interval. Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 16, 2021

I had a flat tire and Dennis Eich got me right in to take care of my problem. My car was done quickly and efficiently. More

by Pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
May 16, 2021 -

Fletcher Jones Imports responded

Hi Coco, Our team is glad to know you made it to our dealership safe and sound. Having a flat tire is absolutely inconvenient. Our team is absolutely mindful of our guest's time and are happy to learn that Dennis was able to assist in a timely and efficient manner. Should you have any other questions or Mercedes-Benz needs, please feel free to reach out to Dennis and our team of experts. Kind regards, Your Friends and Family at Fletcher Jones Imports

May 16, 2021 -

Pamela responded

My name is Pamela. I don’t know why I’m listed as Coco. But yes, thank you for taking care of me

May 16, 2021

I was looking around for a car and stumbled upon a Camry from Fletcher Jones. I inquired about it and Alex helped me out through the whole process. I am extremely busy through out the whole week but Alex wa More

by DanielRangel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Adibi
May 17, 2021 -

Fletcher Jones Imports responded

Hi Daniel, Wow! We are absolutely honored to receive your excellent 5 star review for your sales team. Providing our guest the best customer service experience possible is our top priority and we are ecstatic to hear that Alex worked with you every step of the way to get you the Camry! Congratulations on your purchase! We hope you enjoy every mile and are here for you should you have any questions! All the best, Your Friends and Family at Fletcher Jones Imports

May 15, 2021

Excellent customer service from Steven Heinking! My 2020 GLE 350 was brought in for Recall Repairs. Steve was informative, professional, and friendly. He gave us a loaner and the repairs were completed qui More

by 4CatYale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Heinking
May 16, 2021 -

Fletcher Jones Imports responded

Happy Sunday! Thank you so much for your 5 star review and rating for our service team! Providing our guest the best customer service experience possible is our top priority. We are thrilled to learn that Steven took great care of you and that our amenities served you well. Should you have any questions or further needs on your 2020 GLE350, please don't hesitate to reach out to Steven and our team of experts! Thank you! Your Friends and Family at Fletcher Jones Imports

May 15, 2021

LaRoyne Brown is my service advisor. He is awesome, he is patient with me and explain everything to me in a way that I understand. I ask a lot of questions on why I need to have this done. 🤣 More

by helencrickaboo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
May 21, 2021 -

Fletcher Jones Imports responded

Hello, We absolutely value your feedback and thank you for the kind recommendations for LaRoyne! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

May 15, 2021

Excellent service and David was very good manager and handled everything beyond my expectations. I’ll return for additional service and maintenance as needed. Thanks very much More

by Fnelson88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Miller
May 16, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for choosing Fletcher Jones Imports! Going above and beyond for our guests safety and happiness is our top priority and we are thrilled to learn that Dave took great care of you during your visit. We thank you for allowing us the opportunity to serve you and hope to assist you with your Mercedes-Benz needs for many years to come! Take care, Your Friends and Family at Fletcher Jones Imports

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