Fletcher Jones Imports

Danielle was VERY helpful, accommodating, and made me feel like I was her only client!!!! I had also asked her if there were any discounts and she immediately said yes I have a $75 service coupon I could feel like I was her only client!!!! I had also asked her if there were any discounts and she immediately said yes I have a $75 service coupon I could apply to the total. More

DENNIS EIC H IS THE BEST HE KNOWS MERC EDES IN AND OUT HONEST DEPENABLE THE STAFF AT THE DEALERSHIP IS EXCELLENT KYLE THE SERVICE TEC DOES EXCELLENT WORK DENNIS IS AN ASSET TO MERCEDES AND FLETCHER JONES HONEST DEPENABLE THE STAFF AT THE DEALERSHIP IS EXCELLENT KYLE THE SERVICE TEC DOES EXCELLENT WORK DENNIS IS AN ASSET TO MERCEDES AND FLETCHER JONES HE KNOWS HIS STUFF More

Dave always greats me with a smile and a wonderful energy, like catching up with a friend. He is GREAT to work with and super communicative. energy, like catching up with a friend. He is GREAT to work with and super communicative. More

My 2017 MB E-Class recently experienced what could be considered catastrophic engine failure. My car was only a few months out of warranty (45K miles) and was now in need of a new engine. I explained t considered catastrophic engine failure. My car was only a few months out of warranty (45K miles) and was now in need of a new engine. I explained to my service advisor (John Clough) that I did not have an extended warranty on my vehicle. My service advisor spoke with the service director (Curtis Cherry) and agreed to cover the engine replacement at no cost to me. This completely floored me as I have never fathomed an outcome like this. As you can imagine the cost of replacing an engine is astronomical...the fact that my dealership loyalty was rewarded by them covering the engine replacement is just an incredible gesture. Not sure how high up this goes but this sort of customer service/experience needs to get to the upper echelons of the MB corporation. Thanks again for this gracious gesture...this dealership has gone above and beyond! More

Excellent place. I have been using this dealer since 2003. They have always taken care of me. I am on my 3rd Mercedes and will keep going to this dealer for service 2003. They have always taken care of me. I am on my 3rd Mercedes and will keep going to this dealer for service More

Jason facilitated a quick service. He warned me that it will take about 2-3 hrs if i waited. I opted to wait and he had it done in an hour. Lounge was clean and neat will take about 2-3 hrs if i waited. I opted to wait and he had it done in an hour. Lounge was clean and neat More

Dave did an excellent job with my service, record time This requirement of 25 words or more needs to be dropped, not necessarry and will stop me from responding in the future This requirement of 25 words or more needs to be dropped, not necessarry and will stop me from responding in the future More

Twenty some odd years of sales and service have been good enough for me to continue coming back . Service is stellar and so is Dennis Eich . Just ordered a new GLS from Sandy Wolfe . Great, comfortable exp enough for me to continue coming back . Service is stellar and so is Dennis Eich . Just ordered a new GLS from Sandy Wolfe . Great, comfortable experience . I trust her . More

Very customer-friendly and responsive appointment reservations process, on-site service advisor and support team, and pick up/payment process. Danielle has been my service and is very attentive and reservations process, on-site service advisor and support team, and pick up/payment process. Danielle has been my service and is very attentive and helpful through the service process. More

Well organized,friendly and good service. Staff was very helpful. Facility was very clean. Thank you for getting my vehicle taken care of on short notice. helpful. Facility was very clean. Thank you for getting my vehicle taken care of on short notice. More