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Fletcher Jones Imports

Las Vegas, NV

4.9
2,089 Reviews

7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,089 reviews

June 15, 2021

Dennis kept me updated with e mails and service department took video of damage to rear tires. Was informed of work to be done and I was given option of giving permission to have work done to my c More

by Sarret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Jun 16, 2021 -

Fletcher Jones Imports responded

Hi Sarret, We greatly appreciate you taking the time to post your 5-stars review regarding your recent visit with Dennis in our service department! It brings us so much joy seeing that Dennis went above and beyond with getting your vehicle repaired and returned to you all within a timely fashion. Our team of associates are looking forward to seeing you again at your next scheduled interval. Best Wishes, Your Friends and Family at Fletcher Jones Imports

June 14, 2021

Dave Miller took great care of me. I had some concerns with the brake system and Dave had the knowledge to explain to me in detail. More

by leo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin O'Boyle, Dave Miller
Jun 14, 2021 -

Fletcher Jones Imports responded

Hello Leo, Thank you for allowing our team at Fletcher Jones Imports the opportunity to earn your business! We couldn't be more pleased to have such genuine five star recommendations! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! We look forward to sharing your feedback with Dave and are here for you should you have any questions or Mercedes-Benz needs. All the best, Your Friends and Family at Fletcher Jones Imports

June 13, 2021

John the service advisor was outstanding, friendly and was able to get me in, I always go to Fletcher Jones always friendly and helpful, will buy my next car from Fletcher Jones More

by Llgr29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Clough
Jun 13, 2021 -

Fletcher Jones Imports responded

Hello Llgr29, It's really rewarding hearing that John Clough was able to assist with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team is grateful to have earned your business and are looking forward to working with you for many years to come! Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. All the Best, Your Friends and Family at Fletcher Jones Imports

June 13, 2021

Love the honesty, fast and reliable service. Dennis let’s me know which service is a priority. And Lance shuttle driver was prompt and very friendly. More

by marizasharrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance (shuttle driver) , Dennis Eich
Jun 17, 2021 -

Fletcher Jones Imports responded

Hello, We are truly flattered to have your thoughtful compliments and recommendations for Dennis and Lance! Our team of experts look forward to seeing you again at your next scheduled interval and hope you feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 13, 2021

Mr. cote he was very nice and helpful about my problems and he did respond me right on time, I’m very happy with him and been my service guy . Thanks mr. cote . God bless. More

by Alexvafaei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Jun 13, 2021 -

Fletcher Jones Imports responded

Hello Alex, Thank you so much for leaving us this amazing 5-stars review! It brings us so much joy seeing that Jason Cote was able to assist with getting your vehicle repaired and returned to you all within a timely manner. Our team of associates are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

June 13, 2021

Only interested in the sale! If only ZERO was an option. Horrible experience with these people. I could not, would recommend this place to a worst enemy. Since we have a choice where we spend our money, I w More

by HighlyDissatified
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Thomas Bucca
Jun 17, 2021 -

Fletcher Jones Imports responded

Hello, The team at Fletcher Jones Imports appreciates your business and feedback. I would like an opportunity to speak with you about your recent visit in greater detail. Please contact me at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Ambassador

June 12, 2021

The service department is the best! David Miller, our service rep is professional, courteous, and friendly- excellent at taking care of our service. The gold standard for auto service! More

by rpkyam12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Jun 12, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from David during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Take care, Your Friends and Family at Fletcher Jones Imports

June 12, 2021

You’ll find the best customer service from the service team at Fletcher Jones.. from Jason Cote to the ladies/ guys in the office and the valet guys! More

by Kelli Powell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Jun 12, 2021 -

Fletcher Jones Imports responded

Hello Kelli, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Jason took great care of you in the best manner! Thank you for your business and the opportunity to serve you. Happy Motoring! Your Friends and Family at Fletcher Jones Imports

June 12, 2021

Danielle is always very friendly and communicates well about what is happening and what I can expect during service. Always quick to call once my vehicle is ready. Only complaint is that service area an More

by Leoboy1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Jun 17, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and kind sediments for Danielle and the friendly and informative service she provides you. We completely understand your specific concerns regarding the unexpected wait times you experienced during your service visit. Thank you for taking the time to share your feedback with us. Our goal is to provide a smooth and efficient service experience, and your time is valuable to us. Please feel welcome to contact us If we may offer further assistance now or in the future! Sincere Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 12, 2021

Exceptional service from start to finish. I love that the staff calls me when it’s time for service appointment. My service advisor, Laron Brown is top notch. He always ensures that every thing goes smoothly More

by deborah2521
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Jun 12, 2021 -

Fletcher Jones Imports responded

Hello Deborah, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your positive and accommodating service you received from LaRoyne is wonderful to read of. We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for for your business and the opportunity to serve you! All the best, Your Friends and Family at Fletcher Jones Imports

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