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Fletcher Jones Imports

Las Vegas, NV

Overview
Reviews
Vehicles
4.8
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,100 reviews

June 26, 2021

I’ve always received excellent service from everyone interact with when I bring my car in for service… from my service advisor to the person setting me up with a loaner. More

by Lcosta8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The woman who set me up with the loaner. She was proactive and excellent. I’m sorry I don’t know her name., LaRoyne Brown
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Jun 26, 2021 -

Fletcher Jones Imports responded

Hi Lcosta8, We greatly appreciate you taking the time to post your 5-stars rating! It brings us so much joy hearing that our team assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Providing a loaner vehicle is one of the many perks we offer to our guests. Please allow us the opportunity to keep serving you for many more years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

June 26, 2021

About 15 years over 5 cars and always excellent service with informative and kind people looking out for service customers as well as purchase/leasing customers. Thanks More

by MBW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
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Jun 26, 2021 -

Fletcher Jones Imports responded

Hi MBW, The team at Fletcher Jones Imports appreciates you taking the time to share your kind sediments regarding your visits with us over the past 15 years! Your amazing rating reflects our mission; delivering world-class service experiences! It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Fletcher Jones Imports

June 26, 2021

The best in town!Any problem is solved Always The best in town! Any problem is solved Always professional and accurate More

by Carol Walsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girl at the car rental office the best , Dennis Eich
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Jun 26, 2021 -

Fletcher Jones Imports responded

Hi Carol, We greatly appreciate you taking the time to post your 5-star review! It's wonderful to hear that our team delivered an exceptional service experience! Thank you for allowing us the opportunity to earn your business and we look forward to seeing you again at your next scheduled interval. Best Wishes, Your Friends and Family at Fletcher Jones Imports

June 25, 2021

I always get outstanding service from the service team and sales team More

by Paraiso122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
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Jun 25, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your outstanding recommendations for both our sales and service teams! Our goal is to provide the best experience possible. Please let us know if we can be of any further assistance in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 25, 2021

There is no car wash. Car was dirty when I picked it up More

by Tmohrhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
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Jun 25, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and feedback! We would love to learn more about your visit and see that next visit exceeds your expectations! Please feel welcome to contact us anytime. Kind regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 25, 2021

josh very friendly and professional and recall don on time. thank you More

by abazyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
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Jun 26, 2021 -

Fletcher Jones Imports responded

Hello Abazyan, Thank you for the opportunity to serve you! Our team is excited to hear Josh Sutton was able to assist with getting your vehicle repaired and returned to you all within a timely manner. We are extremely grateful to have earned your business and are looking forward to serving you for many more years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

June 25, 2021

All the staff is exceptional & helpful especially young Cesar in the parts department. More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Becerra & Curtis
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Jun 26, 2021 -

Fletcher Jones Imports responded

Hi Maggie, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your recent visit with us. Glad to hear Cesar in our parts department contributed to your wonderful experience in our location. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We are grateful to have earned your business and are looking forward to welcoming you again soon! Warm Wishes, Your Friends and Family at Fletcher Jones Imports

June 24, 2021

Josh was very professional and spot on for estimate and time frame of completion. Thanks again for everything and yes I would highly recommend More

by Steven
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
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Jun 25, 2021 -

Fletcher Jones Imports responded

Hi Steven, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Imports

June 24, 2021

John, my service consultant, was very thorough in explaining what the service process would be. He arranged to have me taken home on the shuttle and had my auto ready as promised. When additional wor More

by GVB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Jun 25, 2021 -

Fletcher Jones Imports responded

Hello, All of us at Fletcher Jones Imports take great pride in serving our guest well and are elated to know you found our service drive to be absolutely fantastic! Thank you for allowing us the opportunity to earn your business! We look forward to welcoming you back! Kind Regards, Your Friends and Family at Fletcher Jones Imports

June 24, 2021

Very efficient Got me back on road quickly Thanks again Very efficient Got me back on road quickly Thanks again More

by pablm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal grainieri
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Jun 25, 2021 -

Fletcher Jones Imports responded

Hi Michael, Thank you so much for taking the time to share your amazing rating with everyone! We would love the learn more about your visit and see that next visit exceeds your expectations! Please feel welcome to contact us anytime. Kind regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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