Fletcher Jones Imports

As always the services provided by LaRoyne Brown and the Service Department indeed exceeded my expectations. The staff are very helpful and courteous. Mr. Brown is a valuable asset to FLetcher Jones Import Service Department indeed exceeded my expectations. The staff are very helpful and courteous. Mr. Brown is a valuable asset to FLetcher Jones Imports. Any Company that is lucky enough to have a person with his highest caliber is truly fortunate. More

The customer service was excellent. I brought my car in for a repair and it was taken cared of quickly. The service advisor Laroyne was very personable and helpful. for a repair and it was taken cared of quickly. The service advisor Laroyne was very personable and helpful. More

My Service Advisor LaRoyne Brown is always professional, honest and keeps me informed. This was my second appointment with him and his service is always great. As for the two female employees at the payme honest and keeps me informed. This was my second appointment with him and his service is always great. As for the two female employees at the payment desk, not friendly, or welcoming at all. Very short and borderline rude. Especially the one at the first desk. She barely acknowledged me. I stood in line after two customers and witnessed her service to them. Her attitude changed once I reached the counter and advised I wanted to use my $100 discount coupon that I was not able to apply when I paid $668 online 8am this morning from the billing text received. It's was now, 1:00pm and I'm picking up my vehicle. I tried to advise my service advisor I wanted to use this coupon before we discussed two more items that was still open and suggested for repair. I don't understand why she was willing to fight so hard for me not to receive this discount that didn't expire until 7/31/2021 without all the facts. She actually look disappointed that the manager approved this for me. I been a customer at Fletcher Jones for four years and never felt like I was treated today. More

Van Larrison as always was a wonderful help.My husband Van Larrison as always was a wonderful help. My husband Norman Ty and I have relied on Van many years Best ever . Kyle also Mercedes Van Larrison as always was a wonderful help. My husband Norman Ty and I have relied on Van many years Best ever . Kyle also Mercedes More

Dave is exceptional ! He’s efficient ,kind and has great recommendations regarding service . He is such a pleasure to deal with . He makes the service process seem effortless . Dave is a great asset to the recommendations regarding service . He is such a pleasure to deal with . He makes the service process seem effortless . Dave is a great asset to the company . More

What an amazing transaction had at Fletcher Jones Imports on Thursday July 15th. Michael Nedelcu was my salesperson and at no time did I feel pressured to purchase a car from him. I contacted Fletcher Jones on Thursday July 15th. Michael Nedelcu was my salesperson and at no time did I feel pressured to purchase a car from him. I contacted Fletcher Jones after a horrible experience at Autonation VW up there street. I went in for a Jeep Cherokee after confirming it was there. Only to find out it was sold a month ago and now out for repo so I can come back when they get it back. Like xxx?! FJ had a similar Cherokee on the lot and Michael Personally went out and confirmed it was still there before I headed down. After checking the rest of the website I also saw a Nissan Murano I was interested in. I texted Michael and let him know I wanted to see that vehicle as well. Michael Had both ready for me to test drive and had carfax ready to be seen. He answered all my questions and wasn’t creepy or shady like some salesmen can be. I chose the Murano and I’m so glad I did. By the way, the Murano DOES have Apple CarPlay! That was the one thing that almost leaned me towards the Cherokee over the Murano. Overall I highly recommend Fletcher Jones Imports and ask that you all ask for Michael Nedelcu to help you find your new vehicle!!!! More

I was assisted by Jason and Azalea. Your staff is amazing, very courteous and helpful. Your Service Department is efficient and prompt in finding any problems with my car. amazing, very courteous and helpful. Your Service Department is efficient and prompt in finding any problems with my car. More

Small dealership people were nice. I liked the waiting room the lady who runs the snack bar was really nice. They washed my car that was great room the lady who runs the snack bar was really nice. They washed my car that was great More

Great siverice and very helpful 👍 The service writer Got me in-and-out quickly with some great customer service And set an appointment for my next time to come there me in-and-out quickly with some great customer service And set an appointment for my next time to come there More

professional, caring, honest, very freindly clean and comfortable place, pricing fair Service advisor was great he explained everything, answered all of my questions and took the time with me I needed t comfortable place, pricing fair Service advisor was great he explained everything, answered all of my questions and took the time with me I needed to fully understand my choices More