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Fletcher Jones Imports

Overview Reviews (2,089) Inventory (411)

Fletcher Jones Imports

Name: Fletcher Jones Imports
Address: 7300 West Sahara Avenue, Las Vegas, NV, 89117, US
Telephone: (702) 364-2700
Rating: 4.9

4.9

2,089 Reviews

7300 West Sahara Avenue, Las Vegas, Nevada 89117

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Sales: (702) 364-2700

Service: (702) 364-2701

Parts: (702) 364-2758

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Fletcher Jones Imports

Las Vegas, NV

Overview

Reviews

Vehicles

4.9

2,089 Reviews

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7300 West Sahara Avenue

Las Vegas, NV

89117

Directions

4.9

2,089 Reviews

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View 14 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (2,089) Inventory (411)

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Sales: (702) 364-2700

Service: (702) 364-2701

Parts: (702) 364-2758

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Showing 2,089 reviews

September 05, 2021

SERVICE VISIT

Danielle listened to allMy concerns about a warning Danielle listened to all My concerns about a warning light that had come on. Made sure to completely describe the issue for the tech and made sure it Danielle listened to all My concerns about a warning light that had come on. Made sure to completely describe the issue for the tech and made sure it was all resolved More

by Scohen0531

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Danielle Kerley

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Sep 05, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the profoundly helpful, informative and result orientated service you experienced during your visit with Danielle. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Take care, Your Friends and Family at Fletcher Jones Imports

September 05, 2021

SERVICE VISIT

Very professional and friendly staff, top notch service, in and out in a minute. Had a appointment, Josh was ready to take my vehicle and a loaner vehicle was waiting for me. Excellent all around. in and out in a minute. Had a appointment, Josh was ready to take my vehicle and a loaner vehicle was waiting for me. Excellent all around. More

by zelja21

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Josh Sutton

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Sep 05, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for allowing our sales and service teams the true pleasure of assisting you! We are thrilled to know Josh Sutton is your service advisor as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! All the best, Your Friends and Family at Fletcher Jones Imports

September 05, 2021

SERVICE VISIT

Service it always wonderful. I would appreciate better caution regarding covid protocols. Like disinfecting/cleaning or wiping down the car in front of the customer before the customer gets in to the vehi caution regarding covid protocols. Like disinfecting/cleaning or wiping down the car in front of the customer before the customer gets in to the vehicle. More

by beanne

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Dennis Eich

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Sep 05, 2021 -

Fletcher Jones Imports responded

Hi Breanne, Thank you for taking the time to leave us your 5 star review for our service team. Guest safety and satisfaction is our highest priority and we appreciate the feedback you have given us regarding your recent experience during these difficult times. We will be sure to relay your comments over to our service managers to ensure that all guests feel comfortable & safe during visits. Should you have any questions, please don't hesitate to reach out to our guest relations team! Main Line: 702-364-2700. We thank you for your patronage and are here for you should you have any questions or further Mercedes-Benz needs. Warmest regards, Your Friends and Family at Fletcher Jones Imports

September 04, 2021

SERVICE VISIT

After vehicle was towed I received a msg at 6 AM the next day & picked it up that afternoon. Exceptional service. Thank you so much. day & picked it up that afternoon. Exceptional service. Thank you so much. More

by jlyberger

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Dave Miller

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Sep 05, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports to attend to your service needs! Our team appreciates your business and is delighted to hear you had an efficient and communicative experience working with our team! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Fletcher Jones Imports

September 04, 2021

SERVICE VISIT

My only issue is that my car was not washed. Everything else was great. My service manager communicated well and the woman in the loaner office was very sweet to my little boy. else was great. My service manager communicated well and the woman in the loaner office was very sweet to my little boy. More

by jessicaann2010

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Dave Miller

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Sep 05, 2021 -

Fletcher Jones Imports responded

Hello Jessica, Thank you for your business and 5 star review! It is wonderful to know of the communicative service you received from Dave during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Please don't hesitate to reach out to our guest relations team to follow-up on your experience as we would love to accommodate a car wash for you, as we strive to wash our guests vehicle after each service. Warmest regards, Your Friends and Family at Fletcher Jones Imports

September 04, 2021

SERVICE VISIT

The Dealership is top notch and my service rep has been amazing. Thank you, Dennis! I’m planning a move and he made sure I was ready to do it safely. amazing. Thank you, Dennis! I’m planning a move and he made sure I was ready to do it safely. More

by Vclaibourn

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Dennis Eich

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Sep 05, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for allowing our team at Fletcher Jones Imports the opportunity to earn your business! We couldn't be more pleased to have such genuine five star recommendations for the dealership and Dennis! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! We hope you have a safe and stress-free move! Safe travels, Your Friends and Family at Fletcher Jones Imports

September 03, 2021

SERVICE VISIT

My socially distance maintenance and repair experience with Danielle, my courtesy shuttle driver, and the office people will make me a repeat customer. My vehicle drives better and looks better! Except with Danielle, my courtesy shuttle driver, and the office people will make me a repeat customer. My vehicle drives better and looks better! Exceptional service is rare to find, but not at this dealership. While some may believe superior customer service is a thing of the past, or counter intuitive to the business bottom line, Fletcher Jones appreciates the customer! More

by GG

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

The shuttle driver has timely and friendly., Danielle Kerley

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Sep 05, 2021 -

Fletcher Jones Imports responded

Hello, Our team is flattered to know that your recent service, shuttle and guest experience was nothing short of extraordinary and we truly appreciate you complementing our commitment to ensure the safety of both our team and our guests! Thank you for the opportunity to serve you! We look forward to assisting you with all of your Mercedes-Benz needs! Warmest regards, Your Friends and Family at Fletcher Jones Imports

September 03, 2021

SERVICE VISIT

My services person was great! He explained the process to me he was communicating with me and took time during his lunchtime to speak with me about my car. me he was communicating with me and took time during his lunchtime to speak with me about my car. More

by robert

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

LaRoyne Brown

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Sep 05, 2021 -

Fletcher Jones Imports responded

Hi Robert, Thank you for your business and 5 star review! It is wonderful to know of the informative and accommodating service you received from LaRoyne during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Kind regards, Your Friends and Family at Fletcher Jones Imports

September 03, 2021

SALES VISIT - NEW

This was my first interaction and experience with Las Vegas MB after my car is transferred from Princeton NJ MB dealer. The maintenance was done satisfactorily with a well cleaned delivery. Jason Cote Vegas MB after my car is transferred from Princeton NJ MB dealer. The maintenance was done satisfactorily with a well cleaned delivery. Jason Cote was my advisor. The waiting in the room could be better -- in Princeton, I could get bottled water and coffee etc., for example. More

by Ping

Recommend Dealer

Yes

Employees Worked With

Jason Cote

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Sep 05, 2021 -

Fletcher Jones Imports responded

Hi there, Thank you for your business and the opportunity to attend to your vehicle needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced working with Jason. We will also take your feedback into great consideration as we strive to provide our guests the best experience possible every time. We thank you and look forward to serving you again at your next visit. Kind wishes, Your Friends and Family at Fletcher Jones Imports

September 03, 2021

SERVICE VISIT

Mercedes Dealership of Las Vegas is exceptional! The level of quality and care the staff puts into taking care of there clients is amazing. #amazed level of quality and care the staff puts into taking care of there clients is amazing. #amazed More

by Rebecca.alvarado03

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Ivan Hoff, Dennis Eich

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Sep 07, 2021 -

Fletcher Jones Imports responded

Hi Rebecca, Thank you for your kind recommendations and feedback. We are so pleased to read of your exceptional experience and hope you feel welcome to contact us anytime. Best, Kimberlee Camargo Reputation and Brand Ambassador Kim.camargo@fletcherjones.com

Fletcher Jones Imports

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