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Fletcher Jones Imports
Las Vegas, NV
2,089 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 30, 2021
Danielle is very helpful and friendly. Your company is the best, I have a Lexus car but their service is not as great as Mercedes Benz. I trust Fletcher Jones and continue to do business with this company the best, I have a Lexus car but their service is not as great as Mercedes Benz. I trust Fletcher Jones and continue to do business with this company. Thank you for your great service. More
by alohadublin
Employees Worked With
Josh Sutton, Dennis Eich, Danielle Kerley
September 30, 2021
i was on my way from Long Beach Ca to Hagerman, Idaho when my MErcedes ML350 would not accelerate. I limped back to Vegas from Alamo, NV and was greeted by LaRoyne. He listened and understood my urgenc when my MErcedes ML350 would not accelerate. I limped back to Vegas from Alamo, NV and was greeted by LaRoyne. He listened and understood my urgency to get back on the road as I had critical Medicine for an ill person in Idaho. A couple hours later, LaRoyne and Brian came to discuss the issue and a part was needed that couldn't come in until the next day. They explained the issues to me patiently, helped me book a hotel, provide transportation to and from the hotel. They promised to try to have the vehicle ready by 1pm so i could drive to Idaho. Tuesday i arrived at the Service Center at 11am and as i was getting out of your vehicle, i had a text message that my car was ready to go! I was so relieved! I have been to many Mercedes Service departments and this is the first time my vehicle was ready hours before the "hopefully promised" time and less $$ than the original estimate. You are the BEST Mercedes service dept i have ever visited. You are lucky to have LaRoyne and Brian - they know and understand customer service and deliver it with expertise and a smile. Thank you for the BEST experience in a Service situation ever. YOu run a GREAT shop and your employees are the BEST. Thanks so much for the Rescue! Mollie MacDonald More
by molliemacd
Employees Worked With
Brian the mechanic is the BEST - he listens, and understands and HELPS!, LaRoyne Brown
September 30, 2021
Jason is the best service advisor I've ever dealt with hands down...He just get's it, does what he says and provides great customer service... hands down...He just get's it, does what he says and provides great customer service... More
by johnhuntington
Employees Worked With
Doris Newton, Mike Mondesi, Jason Cote
September 28, 2021
I have been a customer of Fletcher Jones Mercedes for more then 12 years, it has always been excellent service ,it's my third Mercedes i'm buying from them. Always excellent . more then 12 years, it has always been excellent service ,it's my third Mercedes i'm buying from them. Always excellent . More
by Mel
Employees Worked With
Shai Winograd and Travis, Chelsy Winter-Carter
September 28, 2021
My advisor LaRoyne was great and very helpful.I did a My advisor LaRoyne was great and very helpful. I did a battery replacement and my experience for this issue was good. It was just a bit expensive. My advisor LaRoyne was great and very helpful. I did a battery replacement and my experience for this issue was good. It was just a bit expensive. I just wish it was a little less. But it was installed properly and I don’t have a problem. More
by Ace
Employees Worked With
LaRoyne Brown
September 27, 2021
John Clough explained my problem extremely well and provided the best possible approach to it. He was highly professional and courteous. My car is nearly thirteen years old, and it has been serviced on provided the best possible approach to it. He was highly professional and courteous. My car is nearly thirteen years old, and it has been serviced only by Fletcher Jones. More
by john.unrue
Employees Worked With
John Clough
