Fletcher Jones Imports

Always great service. Definitely recommend this service department to anyone with a Benz. They always fit me in right away when I need it. department to anyone with a Benz. They always fit me in right away when I need it. More

At first I tried to setup my service appointment online but no one called me to schedule it, so I called and the adviser 2 days later. She was very nice and set my appointment for first thing the next day. but no one called me to schedule it, so I called and the adviser 2 days later. She was very nice and set my appointment for first thing the next day. Upon arrival, Security advised my where to park and let me know who my service advisor would be. I told Josh, my service advisor, that I just wanted an oil change and the tires rotated but Josh explained why Service B was so important and that even though my car has only 3500 on it miles and is only 3 years old, why it was important to change the brake fluid even in this dry Nevada climate. I told him "my father never changed his brake fluid until 100,000 miles" but I did not know how important it was these days until Josh explained what happens and that my safety might be at risk. The sticker shock of this service B that I found online was a deterrent, but he said there is a $75 coupon available but I had already found one that was $100 off so that helped (check online before you go for the best savings). So for $550 I had the car given a once over, changed the oil and filter, car air filter, cabin air filter, rotate the tires and changed the brake fluid. At the dealership was a GREAT price and the PROPER service ( Not the local shops using whatever fluids - no thanks ) The thing I was upset about was when I received my car, all washed and pretty again, but there was an old dirty part inside! Turns out it was the old cabin air filter (later I figured it out on my own), but still they had cleaned my car and then put inside a dirty nasty air filter on the passenger seat and set it on top of my coat! The adviser presenting my car said nothing and I had to get out and ask her "what was this?" She was not sure but I asked her to throw it away. A+ to the service guys but a C for the person who put that nasty filter inside my car - Next time be sure to NOT have old parts INSIDE when you present such a fine piece of clean Mercedes machinery to your customer, this is not a Chevy in the midwest after all... More

John was great! He explained everything so I could understand and my car was sparkly clean! understand and my car was sparkly clean! More

The service at FJM is the best ever. Due to Jolene Jimerson's excellent customer service. Car dealerships are usually annoying but she makes it easy Jimerson's excellent customer service. Car dealerships are usually annoying but she makes it easy More

They were attentive for sure and Josh answered all my questions even though I knew he was busy. questions even though I knew he was busy. More

Friendly staff, kept me informed of the progress on my car service, gave me a great loaner, car came back super clean!! I especially want to give kudos to David Miller -my service advisor- such a nice guy car service, gave me a great loaner, car came back super clean!! I especially want to give kudos to David Miller -my service advisor- such a nice guy and extremely professional-thank you :) More

Such a pleasure to do business with this dealership . Cookie is the best sales associate, she is kind, caring and try’s to make the experience pleasant Cookie is the best sales associate, she is kind, caring and try’s to make the experience pleasant More

Great service! Service was easy to schedule, loaner was excellent and service completed quickly. Text notification that car was ready. Service advisor very friendly and professional. excellent and service completed quickly. Text notification that car was ready. Service advisor very friendly and professional. More

The dealership is exceptional. The service personal ensures that your needs for your vehicle is completely taken care of. ensures that your needs for your vehicle is completely taken care of. More

This was my first visit to Fletcher Jones to have my vehicle serviced. John was very courteous and patient, despite the long line of customers waiting to check in at the service department. My vehicl vehicle serviced. John was very courteous and patient, despite the long line of customers waiting to check in at the service department. My vehicle repair was accomplished in the time stated, and the complimentary car wash was a nice touch. Thank you. More