Fletcher Jones Imports

LaRoyne and the entire staff at Fletcher Jones Imports is top notch. I always feel like the queen that I am when I visit there for anything. I am now on my 4TH Mercedes from Fletcher Jones! Keep up the grea top notch. I always feel like the queen that I am when I visit there for anything. I am now on my 4TH Mercedes from Fletcher Jones! Keep up the great service and great product line!! More

David Miller was very professional in his communication with me and went beyond to get the best result. His response to my situation has put Mercedes as my go to company for future car needs. with me and went beyond to get the best result. His response to my situation has put Mercedes as my go to company for future car needs. More

Always professional and upfront with repairs and cost of such. Also having a loaner for such times is very beneficial such. Also having a loaner for such times is very beneficial More

Service was as indicated by the Consultant. My car’s starter does not hesitate as long as it has been. The shuttle arrived in a timely manner and the drivers were pleasant as was the drive. In all my y starter does not hesitate as long as it has been. The shuttle arrived in a timely manner and the drivers were pleasant as was the drive. In all my years with car washes at Mercedes Benz’s dealerships Fletcher Jones was the worse. Car washers need to do a better job.My car didn’t look the bad when I brought it in but it looked horrible after being washed. More

My service advisor Josh Sutton and his team are just phenomenal! As always have provided exceptional service and always exceeded my expectations! phenomenal! As always have provided exceptional service and always exceeded my expectations! More

Excellent service experience David and Loaner service, my vehicle washed and cleaned inside and delivered in a timely manor vehicle washed and cleaned inside and delivered in a timely manor More

I have been a customer for about six years and for that amount of time I have the most respect of what all employee of Fletcher Jones provide with it's customers. Job well done to your entire organization. amount of time I have the most respect of what all employee of Fletcher Jones provide with it's customers. Job well done to your entire organization. More

Fletcher Jones Sahara provide Fast, efficient, friendly service. They send reminders via email and give you a text and a call to let you know that service is completed. service. They send reminders via email and give you a text and a call to let you know that service is completed. More

Excellent overall service from Danielle and Team. Just wish’s the coffee bar would stay open 24-7 like BMW. wish’s the coffee bar would stay open 24-7 like BMW. More

At first I tried to setup my service appointment online but no one called me to schedule it, so I called and the adviser 2 days later. She was very nice and set my appointment for first thing the next day. but no one called me to schedule it, so I called and the adviser 2 days later. She was very nice and set my appointment for first thing the next day. Upon arrival, Security advised my where to park and let me know who my service advisor would be. I told Josh, my service advisor, that I just wanted an oil change and the tires rotated but Josh explained why Service B was so important and that even though my car has only 3500 on it miles and is only 3 years old, why it was important to change the brake fluid even in this dry Nevada climate. I told him "my father never changed his brake fluid until 100,000 miles" but I did not know how important it was these days until Josh explained what happens and that my safety might be at risk. The sticker shock of this service B that I found online was a deterrent, but he said there is a $75 coupon available but I had already found one that was $100 off so that helped (check online before you go for the best savings). So for $550 I had the car given a once over, changed the oil and filter, car air filter, cabin air filter, rotate the tires and changed the brake fluid. At the dealership was a GREAT price and the PROPER service ( Not the local shops using whatever fluids - no thanks ) The thing I was upset about was when I received my car, all washed and pretty again, but there was an old dirty part inside! Turns out it was the old cabin air filter (later I figured it out on my own), but still they had cleaned my car and then put inside a dirty nasty air filter on the passenger seat and set it on top of my coat! The adviser presenting my car said nothing and I had to get out and ask her "what was this?" She was not sure but I asked her to throw it away. A+ to the service guys but a C for the person who put that nasty filter inside my car - Next time be sure to NOT have old parts INSIDE when you present such a fine piece of clean Mercedes machinery to your customer, this is not a Chevy in the midwest after all... More