Fletcher Jones Imports

My wife and I have purchased several new cars during our marriage. In 2005, we had become fed up with the poor service of the dealers we had worked with. We tried to the point of seemingly begging to get marriage. In 2005, we had become fed up with the poor service of the dealers we had worked with. We tried to the point of seemingly begging to get what we wanted in a sale or service. After a another terrible episode at a Jeep dealer in Las Vegas, we left with my wife so upset to search for another vehicle, dealer and manufacturer. We went to Fletcher Jones and were greeted by Davi Juneja. It is difficult to describe the difference in customer service in just a few words. It was impressive. He was a great listener and was so understanding. He actually has the entire inventory memorized, as well as all of the features and capabilities of each model. He can match your needs perfectly. He made the sales experience so pleasant and quick. The price we settled on was very reasonable and highly competitive. In the end, he made the other dealers and their sales staff look pathetic. He could teach the other manufacturers' sales staff. He set the standard. I am still impressed today. We have just purchased our fourth car and it was great again! We were introduced us to the GM, who was very, very nice. He has a great staff. Every person at Fletcher Jones is very professional, helpful, polite, patient and always bend over backwards to satisfy. The Finance staff, Maxine is the best; she really knows how to get things done. She and Ivan are incredible. Between the two of them they make the process so easy and are so professional. The service staff are all also very profesional. They make you feel that you are so special and very proud to be a Mercedes owner every time you visit. They make the often stressful experience I have had at Chevrolet look bad. Dennis has helped us over the years. He is so patient, knowledgable and friendly. Even the car wash personnel are so professional and friendly. They always treat us so special. The entire staff at Fletcher Jones are amazing. It does not surprise me that the U.S. manufacturers are struggling. From the reports of factory workers drinking alcohol and smoking marijuana to poor sales and service. They just do not seem to get it. Well I Mercedes and Fletcher Jones does. I love the vehicles, they are the best and I love being treated like I am valued, like I am family. Now, when I drive around and see other drivers I feel sorry for them. I know they are tolerating poor customer service. Every opportunity I have I tell people just how good my wife and I have it at Mercedes and Fletcher Jones. Anyone who is tired of their dealer and/or car should go see them. They will never regret it! More

All this people have played a very important role in my continuous loyalty to Fletcher Jones Imports. They all are the best. Especially Rex Babin continuous loyalty to Fletcher Jones Imports. They all are the best. Especially Rex Babin More

EVERY ONE AT FLETCHER JONES GOS THE EXTRA MILE TO HELP THERE CUSTOMERS ONE OF THE BEST DEALERSHIPS I HAVE EVER BEEN TOO CANT SAY ENOUGH ABOUT THE EXCELLENT CUSTOMER SERVICE THEY GIVE ME KEEP UP THE GREAT THERE CUSTOMERS ONE OF THE BEST DEALERSHIPS I HAVE EVER BEEN TOO CANT SAY ENOUGH ABOUT THE EXCELLENT CUSTOMER SERVICE THEY GIVE ME KEEP UP THE GREAT WORK AND HOW ALL OF YOU WORK AS ONE MARK RUDY MD PhD More

My wife and I have 1 Mercedes and 2 AMGs. We are tremendously lucky to have Doug Wolf be our automotive technician, engineer and mechanic. Mr. Wolf is not just the best in Nevada, but in the entire tremendously lucky to have Doug Wolf be our automotive technician, engineer and mechanic. Mr. Wolf is not just the best in Nevada, but in the entire world. Indeed, he treats our vehicles as if they are his own and I could not feel more confident with our service and repairs. In fact, I now have my parents bringing their 2 Mercedes vehicles to Las Vegas so Mr. Wolf can take care of and maintain their Mercedes vehicles. Thank you Mr. Wolf! More

Ana is a great employee. she was extremely helpful & informative. I just moved here from Northern California & had a horrible experience with Mercedes back in my home town If I hadnt worked with Ana I m informative. I just moved here from Northern California & had a horrible experience with Mercedes back in my home town If I hadnt worked with Ana I may have not stayed with Mercedes!! Thanks Ana for the welcoming attitude you had & the great service! More

If the review is regarding Josh, we can rate him as the best service person we met at Fletcher Jones at Sahara branch. The only concern is with the mechanic/s or the staff who performed the service on o best service person we met at Fletcher Jones at Sahara branch. The only concern is with the mechanic/s or the staff who performed the service on our car. First time that my husband took the car for oil change and check the "check engine" warning, he was told that the finding is due to "recall" and will be fixed with no cost to us. We were charged for oil change and service maintenance around $385.00 You had the car for almost 2 days and we were not offered a service car. When I drove the car to work, the check engine lght appeared again so I called Josh. He asked me to take the car which we did at 8 o'clock Friday, after Thanksgiving. The finding this time was that, it was the exhaust camshaft that need to be replaced and we have to pay since it is not with the recall problem. We are wondering why the mechanic did not see that problem the first time they checked the "check engine" warning. This time we were charged $376 + And then when we left your place, light came up (left turn signal...) We were so exhausted dealing with the series of incidents that were not noticed by the mechanic. My husband and I always thought that when the car is servced by you, that the mechanic does a thorough inspection of the car befre releasing it to the customer. More

I have purchase over 20 Mercedes from Rex Babin since the early 80's. Rex is awesome I would not buy from anyone else. FJ service dept is 1st class. the early 80's. Rex is awesome I would not buy from anyone else. FJ service dept is 1st class. More

The service here is excellent !!! I had a service consultant named dave fast , he is great ! Brian the technician fixed my car the same day I brought it in . consultant named dave fast , he is great ! Brian the technician fixed my car the same day I brought it in . More

Had my car serviced 10K and minor dent repairs. The staff always give exceptional customer service. Even my sales rep Alan called with a follow up and Tom made sure I was well taken care of. Thank you staff always give exceptional customer service. Even my sales rep Alan called with a follow up and Tom made sure I was well taken care of. Thank you Bill Hockett for referring me. More

Very good service. Dave was helpful and kept me informed regarding what was covered under my warranty. I really appreciate that. The repair work was done quickly as well. Thanks again Dave for being profe regarding what was covered under my warranty. I really appreciate that. The repair work was done quickly as well. Thanks again Dave for being professional and friendly. More