Fletcher Jones Imports

I have been coming to have my cars serviced here for 3 years. While it would be best never to need service, other than normal scheduled maintenance visits, things happen to cars so, as long as I have to c years. While it would be best never to need service, other than normal scheduled maintenance visits, things happen to cars so, as long as I have to come in, I'm so glad Ana Corbo is there for me. Her friendly and helpful demeanor make it actually enjoyable to do so just for the fact I get to visit with her, see her kind smile and get my car back in good shape as a bonus! Cars don't feel much, people do, so it's a relief to know I'm coming to be treated well and get the assistance I need. I am indeed very grateful to have Ana Corbo as my service rep. If she's not there, I'll wait! Thanks Ana. More

Ana Corbo, my Service Advisor always provide excellent customer service. She is very detailed, professional and assures I am satisfied with the quality of service provided during and after each service a customer service. She is very detailed, professional and assures I am satisfied with the quality of service provided during and after each service appointment. I am happy to have Ana as my Service Advisor and look forward to a long term business relationship with Fletcher Jones Imports - Las Vegas...where I am always greeted with a smile. More

It would be hard to find more helpful, friendly, knowledgeable people to deal with, when buying a new car. Fletcher Jones and MBUSA are fortunate to have such people to assist their customers. knowledgeable people to deal with, when buying a new car. Fletcher Jones and MBUSA are fortunate to have such people to assist their customers. More

On October 8th, I went with two friends to check on the new C class 2014 model. We approached one salesperson named Michael Mondesi and asked some questions about the newest model. He was so polite and pro new C class 2014 model. We approached one salesperson named Michael Mondesi and asked some questions about the newest model. He was so polite and professional to us. As we talked further, I noticed one C250 model was on sale and I was interested that Michael let me take it for a ride. I was not even planning to get it but Michael was so convincing and told me not to miss this opportunity because the car will sale fast. It's because of people like Michael and his genuine personality that he sat me down and told me detailed information about the loan and good interest rate. Unlike other salespersons, Michael told me not to rush and think it over. But because he gave me such a great deal with low interest rate, I bought the car in the end. I went home very satisfied and kept on thinking about the nice guy, Michael, who helped me from beginning to end. Also, the sales assistant named Cristina Sosa was vey helpful and sweet. She took her time and went over all my questions. I usually don't have time to write this but I feel the need to mention these exceptional people. Once again, thank you Fletcher Jones Imports for an amazing experience and I will always be loyal to Mercedes-Benz. More

I can honestly say that when I first walked in the showroom I thought I would be treated with less than expected respect and dignity but I was sadly mistaken. I couldn’t have been treated better if I showroom I thought I would be treated with less than expected respect and dignity but I was sadly mistaken. I couldn’t have been treated better if I was doing it myself. I am so pleased with the fantastic service and care I received. I would like to thank Chris Cryer for all his help and service also; the Lady (unfortunately, I forgot her name) that walked me thru the ins and outs of my new car, that was unexpected. The only problem I have now is I have forgotten most of what she showed me and now I have to rely on the manual. The car, what can I say, the CLA250 is everything and more. I have been waiting for the car for what seems like forever. Every day, after driving it I say to myself, “man I love that car!” Thank you all very much. More

You have an Awesome team, starting with Edgar (in parts) he is always going above and beyond with a smile. Josh Sutton (service advisor) always smiling, friendly and extremely accommodating and Daniel V. Th he is always going above and beyond with a smile. Josh Sutton (service advisor) always smiling, friendly and extremely accommodating and Daniel V. The shop Forman does amazing and brilliant work. He is so talented, words can not describe his work. (The problem with that is we only want him to work on our car). From beginning to end it is always a great interaction and the honesty is what sets you apart from the rest. Would not take my car anywhere else. Thank you More

I got a good deal on a used Mazda2! The sales people were about as nice and helpful as you can get. The overall experience was great! were about as nice and helpful as you can get. The overall experience was great! More

Purchasing a car can be an overwhelming experience. You wait for paper work to be completed, finance approval and acceptable price for both parties involved. Well, not at Fletcher Jones Mercedes when you wait for paper work to be completed, finance approval and acceptable price for both parties involved. Well, not at Fletcher Jones Mercedes when you have Maxine Linihan, Ivan Hoff and Alan Catley working for you. Everything, yes everything, was ready for us with explanations of documents. Questions asked and answered. First time that I walked out of a dealership without a headache. Definitely recommend Fletcher Jones Mercedes and the above mentioned employees. More

i have a 2004 Chrysler Crossfire that uses Mercedes running gear and suspension components - the car had a noise problem coming from the rear which was very unnerving - i took it to Chrysler twice and running gear and suspension components - the car had a noise problem coming from the rear which was very unnerving - i took it to Chrysler twice and an independent garage once and neither of them were able to locate or fix it - as a last resort i contacted Fletcher Jones via email and Krista Alshouse the Business Development Manager responded - i explained the problem and Krista set up the appointment with all the right people - Jeffrey Dages, the Systems Tech heard the noise and he found the problem(s) - he fixed it and after having it in other shops 3 times without resolution the noise is now gone and i can enjoy the car again without the fear of a breakdown - Krista worked with me to set this whole process up, Jeffrey Dages fixed the problem, Jose Sutton the Service Consultant handled me with kid gloves and even Brian the shuttle driver were all just great to work with - so i congratulate Fletcher Jones on an excellent team and thank them all for giving me piece of mind again when driving this car. More

Our entire experience with Fletcher Jones Imports was by far the best we have ever experienced in previous automobile purchases. From the time we first called the dealership, we were treated with exceptiona far the best we have ever experienced in previous automobile purchases. From the time we first called the dealership, we were treated with exceptional courtesy and professionalism. We were trading in our used 2007 C230, which had a small repair to be done. We first got to the dealership and dealt with Ryan Cross who instantly knew us by name and welcomed us to the dealership. After we spoke with him, we were asked to wait in the customer lobby, where Allen Morris kindly greeted us, to let us know that Chris Cryer would be with us shortly. A few minutes later, we were greeted by name and taken to Chris's office to discuss our visit. Chris took us to the lot for the car we had looked at online and took us for a test drive. He also offered a few other vehicles to test that were within our price range. He was very knowledgeable about the Mercedes-Benz line and products, as well as several other services and options that Mercedes-Benz offers. We were given a fair price for our trade in as well as the sales staff working with us to bring the vehicle we purchased to something we could all agree on and be satisfied with. We felt as though the entire process was done honestly and without the usual "sales pitch" and back & forth negotiations that you usually encounter with dealerships. We were treated as though we purchased the most expensive car on the lot; with everyone in every department making sure we were taken care of, satisfied and happy with our purchase. Our financing procedures were painless and quick, with other services offered that we purchased as well (which surprisingly weren't outrageous). Our Finance Manager and Maxine were both there to make sure we understood everything and let us know that they would take care of scheduling our additional options that we purchased. We were then taken to the vehicle and completely explained on how the whole car works, as well as helped us set up our phones to Bluetooth for the vehicle before we left. We honestly could write more about our experience and how happy we are, however their reputation in the industry speaks for itself, I'm sure. We have been contacted by Chris to follow up and make sure we were happy or had any questions, and to thank us again. Chris is definitely a huge asset to the Fletcher Jones family. I have asked for several of his business cards that I will sharing with family & friends alike. I definitely know that our next vehicle purchase and services will ONLY be with Fletcher Jones. We are now a customer for life! For my husband and myself, when we receive customer service that goes above and beyond, it makes a loyal customer! Thank you Chris and Fletcher Jones Imports! More