Fletcher Jones Imports

I jumped the gun by giving the service department such a high rating. In my last review, I stated the service department had fixed the squealing sound emanating from underneath my vehicle. This morning was high rating. In my last review, I stated the service department had fixed the squealing sound emanating from underneath my vehicle. This morning was the first time that I lowered the top on my vehicle, at which time I noticed that the squealing was still there. When you drive the vehicle with the top up you cannot hear the squealing sound. With the top lowered, the squealing sound is still there. I will call the dealership tomorrow and set up another appointment with the service department. This will mak the fourth time that I’ have taken the vehicle in and the squealing situation has not been resolved. Mercedes cars are excellent vehicles, I cannot believe that the service personnel employed by Mercedes cannot figure out how to fix this problem. As you can tell, I am a little upset because I spent a lot of money on this car, and now it’s taking up a lot of my time trying to get it repaired. More

Great dealership. Very friendly and accommodating. Service rep Dave Miller great to deal with. Shuttle drivers Mark and Danny professional and prompt. Service rep Dave Miller great to deal with. Shuttle drivers Mark and Danny professional and prompt. More

Great service & love my advisor John Clough! The shuttle is awesome too! Car wash was a bonus too! is awesome too! Car wash was a bonus too! More

LaRoyne always provides exceptional service. He addressed all my concerns. He is pleasant and professional. all my concerns. He is pleasant and professional. More

THEY ARE AMAZING, MR. CURTIS AND HIS TEAM ARE THE BEST JOHN CLOUD, AS WELL , THANK YOU AGAING HAVE A NICE DAY. GIORGIO. JOHN CLOUD, AS WELL , THANK YOU AGAING HAVE A NICE DAY. GIORGIO. More

Jolene Jemerson is excellent and efficient. Thank you Jolene . The car service met the expectation Jolene . The car service met the expectation More

We were visiting from out of town and everyone worked hard to get our car repaired within 24 hours so we could get on the road. Excellent service by all. hard to get our car repaired within 24 hours so we could get on the road. Excellent service by all. More

The service and accommodations were extraordinary!!! When we look to buy another Mercedes in the future, we will definitely go to Fletcher Jones!!! When we look to buy another Mercedes in the future, we will definitely go to Fletcher Jones!!! More

The service team were very accommodating with my schedule and picked up ad return as promised. and picked up ad return as promised. More

As always, this dealership is the best in Las Vegas. From the time I scheduled my appointment to the time the vehicle was delivered. All personnel involved from the service advisors, Jolene and Laroyn From the time I scheduled my appointment to the time the vehicle was delivered. All personnel involved from the service advisors, Jolene and Laroyne, to the delivery personnel, all are extending excellent service. Keep up the good work. More