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Fletcher Jones Imports

Las Vegas, NV

Overview
Reviews
Vehicles
4.8
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,100 reviews

November 28, 2018

Excellent service This was an emergency. I need to get the brakes replaced so I could drive to San Diego. They scheduled the service on the dames day I called and com More

by Rangelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cross
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Nov 29, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Tom Zumbo General Sales Manager

November 28, 2018

Maintenance service, oil change, tire pressure, etc. John Sarantidis is my service rep. He’s always courteous and professional. Looking forward to having him as my service representative when I purchase More

by Carolgeren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
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Nov 29, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for your loyalty toward Fletcher Jones Imports and for taking the time to share your valuable feedback. It is great to hear that John continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Tom Zumbo General Sales Manager

November 27, 2018

Excellent Service I have always been impressed by the commitment to customer service at this dealership and my last visit cemented my opinion. Everyone I met during my More

by Fett33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxine Linihan, Ryan Cross
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Nov 27, 2018 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that we were able to provide you with the 5 star experience we strive to deliver for each and every one of our members during a visit with us. Our team does everything they can to listen to and truly understand any concern or question you may have so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us. Thank you Tom Zumbo General Sales Manager

November 25, 2018

Post service Great service!!! My concierge jason was excellent!!!! He was knowledgeable and efficient! The loner given to me was a plus also! No complaints only co More

by Nana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Report | Print
Nov 26, 2018 -

Fletcher Jones Imports responded

Hello Nana, We are so pleased to see such a raving review for your visit here with us at Fletcher Jones Imports. Our team strives to always provide nothing less than a 5 star experience for our members and we're very happy to hear that Jason was able to deliver just that for you! We are looking forward to making any and every future visit just as great if not better for you Nana. Of course if you find to have any questions or needing assistance please do not hesitate to reach out to us. Best, Azalea Hann Client Relations Manager

November 24, 2018

Excellent Service Department It was easy to make an appointment. Dave Miller was friendly and professional. The service finished before the estimated time. I really liked that More

by Mercedes GLE Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
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Nov 26, 2018 -

Fletcher Jones Imports responded

Hello, We are so pleased to see such a raving review for your visit here with us at Fletcher Jones Imports. Our team strives to always provide nothing less than a 5 star experience for our members and we're very happy to hear that Dave was able to deliver just that for you! We are looking forward to making any and every future visit just as great if not better for you. Of course if you find to have any questions or needing assistance please do not hesitate to reach out to us. Best, Azalea Hann Client Relations Manager

November 22, 2018

Service & Parts Counter Experience Mr. Dave Fast (service dept.) and the mechanic Joss fully addressed my concerns regarding my vehicle: they both took the necessary time to listen to More

by Fletcher Jones Las Vegas Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joss (mechanic), Edgar and Jerome (parts), Dave Fast
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Nov 26, 2018 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that we were able to provide you with the 5 star experience we strive to deliver for each and every one of our members during a visit with us. Our team does everything they can to listen to and understand any concern or question so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us. Thank You Azalea Hann Client Relations Manager

November 22, 2018

Cherry on Top Mr Cherry runs the best service department in town. From the greeter to the porters, everyone is on point. He truly takes the MB slogan “The best or n More

by MarcSurette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle.
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Nov 26, 2018 -

Fletcher Jones Imports responded

Hi Marc, Having a clear understanding of any needed repairs and service is critical to caring for your vehicle. We are so please to know of the great efforts Mr. Cherry put forth during your visit to our Imports location. Mr. Cherry is well respected with in our organization as well as with in his store. He is one who strives to exceed our guests expectations and happy to know you left completely satisfied. We hope you know how much we truly value you as our guest and look forward to working with you for many years to come. Please don't hesitate to contact me if I can be any assistance. Kind regards, Kimberlee Camargo Fletcher Jones Management West

November 20, 2018

Service Department It’s been 13 yrs since I have been going to this dealership & up to now they have NEVER failed to give me the EXCELLENT customer service! Sales or ser More

by CM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fast, Mike Mondesi
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Nov 20, 2018 -

Fletcher Jones Imports responded

Hello , We are so happy to hear that we have been able to deliver the excellent 5 star experience that we strive to provide for every single one of our new and loyal members! We look forward on making any and every future visit just as great if not better for you. Of course if you have any questions or need assistance please feel free to give us a call at your earliest convenience. Best, Tom Zumbo General Sales Manager

November 14, 2018

My Car Loves You Exceptional Service as always. I especially appreciated the inspection process that discovered an unsafe tire condition. The shuttle service was exc More

by none
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle, Shuttle Service
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Nov 15, 2018 -

Fletcher Jones Imports responded

Hello, I am thrilled to know of the exceptional service you received during your inspection. Not only is guest satisfaction important to us but also the safety of our guest. We strive to provide all of our guests with superior service and truly appreciate your loyalty. If I can be of assistance now or in the future, please feel free to contact me anytime. Kind regards, Kimberlee Camargo Fletcher Jones Management West

November 14, 2018

Danielle Kerley in service dept is so friendly When ever I need service for my two mercedes benz I always talk to Danielle because she so nice and friendly. She even told me that she will try to ge More

by vansf1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley - Service Dept
Report | Print
Nov 15, 2018 -

Fletcher Jones Imports responded

Hello Vansf1, Thank you for your kind words regarding your service advisor Danielle. We are thrilled to know she is an advisors that puts great effort into the timeliness of your visits, and provides you the knowledge as to best address the service needs for both of your vehicles. I am curious to know your insight regarding any pricing concerns and hope if you have a moment would reach out to me. My direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management West

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