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Fletcher Jones Imports

Las Vegas, NV

4.8
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,100 reviews

February 05, 2019

Responsive reps and great work I am appreciative of processes that move along smoothly and this was a great experience. Bing Bang Boom. Dropped off. Notified of issues. Fixed issues More

by tlpendar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loaner person 5 Stars, Josh Sutton, Jason Cote
Feb 06, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

February 05, 2019

Car Service Dave Miller was very friendly, he offered prompt service and car was ready in a very timely manner! love that my car was washed also. More

by Teresa2718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Wolff, Dave Miller
Feb 05, 2019 -

Fletcher Jones Imports responded

Teresa, With the busy lives our guests lead, I am thrilled to know your service was addressed in a timely fashion and David friendly and professional manner was a compliment to your service visit. Guest Loyalty and satisfaction is important to us and look forward to working with you. Warm regards, Kimberlee Camargo Client Loyalty Supervisor Fletcher Jones Management West

February 03, 2019

Satisfied David was very quick and helpful. The waiting area was comfortable. The lady who rang us up was very pleasant as well. Very satisfied, until receiving More

by MR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fast
Feb 04, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

February 03, 2019

Excellent service! Excellent service and people as usual. The Car was ready when expected and the Free loaner program is the best. Keep up the exceptional work. More

by mbfan fan for life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Babin, Josh Sutton
May 02, 2019 -

Fletcher Jones Imports responded

Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind Regards, Steven Kaplan General Manager

February 02, 2019

Simply the best! Cant decide which is better..the service or the car! The service is always exceptional and the car is awesome! The party is better then the invitation More

by Jefe41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Feb 04, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

February 02, 2019

Great Customer Service Shai did an awesome job of helping me purchase our GLE 350. He never pushed for a sale...he simply answered all of my questions in a timely manner so More

by Rhino3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shai Winograd, Ivan Hoff
Feb 04, 2019 -

Fletcher Jones Imports responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Shai. Your recommendations are truly a gift. Congratulations on your purchase! Best, Tom Zumbo General Sales Manager

February 02, 2019

The staff all were very helpful . Denise my service manager always takes really good care of me and my car and also gives me good advices. He goes into details with me if needed. More

by Sonnie 7575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Feb 04, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

February 02, 2019

Service Denis Eich and everyone that I dealt with were wonderful and professional. The service was great and the car was ready when promised. Thank you ! More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Feb 04, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Dennis. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

February 02, 2019

Headlight and Window Regulator I took my 2008 CLS 550 in to have the lower right headlamp replaced after the dash notification system alerted me. During drop off I showed Dennis th More

by dpuckett1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Feb 04, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Dennis. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

February 01, 2019

Service Great experience working with Josh Sutton. Vehicle completed with detailed report of service showed a check list of work done. At pick up my vehicle More

by Yotes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Feb 01, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Josh. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

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