Fletcher Jones Imports

Quick, Efficient, Professional Easy in, immediate greeting, got car in, signed for a loaner with no hassle at all, and a few hours later I was notified that my car was ready for pic Easy in, immediate greeting, got car in, signed for a loaner with no hassle at all, and a few hours later I was notified that my car was ready for pick-up. Upon pick-up car was cleaned and ready to go. Again no hassle in return of loaner. More

Repair 2012 550sl Great customer service very easy in/out process & efficient. Josh is a good communicator both via email & phone. Labor pricing high compared to other Great customer service very easy in/out process & efficient. Josh is a good communicator both via email & phone. Labor pricing high compared to other comparable shops. Only complaint is car was not washed upon pick-up. More

The best experience in customer and car service I've owned different brands of cars including BMW and Jaguar which I've had serviced at their corresponding dealership, and I must say in terms of ser I've owned different brands of cars including BMW and Jaguar which I've had serviced at their corresponding dealership, and I must say in terms of service, Fletcher Jones and Mercedes in general are a step above their competition. This is my first Mercedes (S Class) car which I bought out of town (in Arizona), it is pre owned and still under warranty, I drove it a few hundred miles and noticed some issues with the panorama roof (whistling noise), I took it in for service and was greeted by Danielle Kerley. She handled everything promptly, some parts were needed, they were ordered, car went in for service and a brand new E Class was loaned to me while my car was finished. More

great customer service Everything perfect. John took care of everything. Great service. Very curtious. On time. Scheduling easy. Very friendly and very professional. Work un Everything perfect. John took care of everything. Great service. Very curtious. On time. Scheduling easy. Very friendly and very professional. Work under warranty with no questions. More

Great service and follow-up Had my 2015 ML350 4Matic 45,000 mile service performed, as well as some warrenty work and a little body work done. They were timely and affordable. Th Had my 2015 ML350 4Matic 45,000 mile service performed, as well as some warrenty work and a little body work done. They were timely and affordable. The loaner provided was very nice. Will definitely use them again in the future. More

Excellent Service My service associated, David Miller, was awesome. He handled all my needs and stayed on top of the work to ensure it was done right the first time an My service associated, David Miller, was awesome. He handled all my needs and stayed on top of the work to ensure it was done right the first time and I was out of there as prompt as possible - Highly recommend David as your Service Associate as well as Mercedes Benz. I was initially a Jaguar convertible zealot but I have a very happy convert to the Mercedes Convertible - Reliable and excellent technology! More

Scheduled "A" service I have used Fletcher Jones Mercedes Benz for servicing my cars since 2004 and have been satisfied overall. Service advisers and technicians are profe I have used Fletcher Jones Mercedes Benz for servicing my cars since 2004 and have been satisfied overall. Service advisers and technicians are professional and customer-oriented. I will continue to have both my Mercedes autos routinely serviced there. More

Great service I had a great experience with the friendly and knowledgeable customer service professionals. The dealership is very clean and has an awesome waiting a I had a great experience with the friendly and knowledgeable customer service professionals. The dealership is very clean and has an awesome waiting area. Kudos to Fletcher Jones Mercedes-Benz More

Maintence on MB slk230 Dennis is the best, if it wasn't for Dennis I wouldn't be there. He's friendly, listens, and tries to help in every situation Dennis is the best, if it wasn't for Dennis I wouldn't be there. He's friendly, listens, and tries to help in every situation More

Excellent Service Advisor Spencer was my service advisor for years. Excellent professional. Upon returning to Las Vegas after moving away, I began with Jolene Jimerson as my ne Spencer was my service advisor for years. Excellent professional. Upon returning to Las Vegas after moving away, I began with Jolene Jimerson as my new service advisor. She proves to be an excellent professional with wonderful customer care. She listens, assesses and then determines the best plan of action. After bringing one car to her for service, we brought a second and will continue to recommend her to friends and family to bring more. Thank you for your care and attention to detail. More