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Fletcher Jones Imports
Las Vegas, NV
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,100 reviews
March 20, 2019
Exceptional John goes beyond to make sure I am happy with all aspects of my service. The service area and personnel are all very professional and nice John goes beyond to make sure I am happy with all aspects of my service. The service area and personnel are all very professional and nice More
by Paraiso122
Employees Worked With
John Sarantidis
March 20, 2019
Warranty service I brought my SL 55 AMG to Fletcher Jones Mercedes-Benz for a brake system issue which is covered by a 25 year extended warranty. Dave Fast made sure I brought my SL 55 AMG to Fletcher Jones Mercedes-Benz for a brake system issue which is covered by a 25 year extended warranty. Dave Fast made sure the service was performed promptly and professionally. More
by RPJ
Employees Worked With
Dave Fast
March 19, 2019
Service Department Josh Sutton was my Service Specialist. He was nice and he asked if there was any thing I wanted Mercedes to look at while I get my normal Service. T Josh Sutton was my Service Specialist. He was nice and he asked if there was any thing I wanted Mercedes to look at while I get my normal Service. The service took shorter than expected. More
by jjcampbell
Employees Worked With
Josh Sutton, Mihatta Konjan
March 18, 2019
Sprinter Service The Service Manager was very knowledgeable, efficient, and patient in explaining options and alternatives, and tech similarly performed quickly and th The Service Manager was very knowledgeable, efficient, and patient in explaining options and alternatives, and tech similarly performed quickly and thoroughly . All of my questions were answered honestly with no pressure for upgrades. More
by SprinterRV guy
Employees Worked With
Steve Heinking, Jason Cote
March 15, 2019
Service Department My service Rep, Jason, gets me right in and out. The smallest of problems like air in tires is taken care of in minutes. Never a wait when servicing My service Rep, Jason, gets me right in and out. The smallest of problems like air in tires is taken care of in minutes. Never a wait when servicing your car, something no one in today's world has time for. Polite, clean, efficient and FAST! thank you More
by excellenT
Employees Worked With
Marcela Patricio, Jason Cote, Danielle Kerley
March 14, 2019
Why I keep coming back I have had John Sarantidis as my service representative for at least 14 years. He is the main reason I still have my car serviced at Mercedes. I tru I have had John Sarantidis as my service representative for at least 14 years. He is the main reason I still have my car serviced at Mercedes. I trust him explicitly. He has never let me down. I believe Douglas Wolf typically is the mechanic on my car. I contribute the good health of my car to both John and Doug. More
by Sinisipj
Employees Worked With
Doug Wolf, John Sarantidis
March 09, 2019
bad experience I cant believe this happened at fletcher Jones. Took my car in knowing what the problem was (P0299) and had another shop do the diagnosis before br I cant believe this happened at fletcher Jones. Took my car in knowing what the problem was (P0299) and had another shop do the diagnosis before bringing it to fletcher jones. Long story short, my car went in to fletcher jones with no prior engine issues, but now they say I need a whole new car engine, that's un heard of. And my coolant hose is leaking bad. that did wasn't the case when I brought it in. More
by Madashell
Employees Worked With
Josh Sutton
March 08, 2019
outstanding The service adjustor is very nice and did his job professionally. I was provided with a complementary free loaner and the guys in that dept are all ve The service adjustor is very nice and did his job professionally. I was provided with a complementary free loaner and the guys in that dept are all very helpful. All of these guys are SECOND TO NONE!!! More
by kadong
Employees Worked With
Doris Newton, Dennis Eich, Cookie Ackley
March 07, 2019
Quality service I have had exceptional service every time for the past 18 years. Dave Fast has always taken the best care of all of my vehicles over the years. I have had exceptional service every time for the past 18 years. Dave Fast has always taken the best care of all of my vehicles over the years. More
by Michael G
Employees Worked With
Dave Fast
March 06, 2019
Branndon is the best always takes care of me Branndon always takes good care of me and is always helping me out with anything I need for my car. He is the best thank you! Branndon always takes good care of me and is always helping me out with anything I need for my car. He is the best thank you! More
by marysierra1
Employees Worked With
Branndon Herbert
