Fletcher Jones Imports

Jordan the sales person contacted me about my car. I told him what I had and what I wanted to do. He asked me to come by and look at this car. I went there liked the car and after much negotiations I told him what I had and what I wanted to do. He asked me to come by and look at this car. I went there liked the car and after much negotiations came to an agreement. We went to finance where Chris took over. We went through everything I had to add gap which I paid for extra. I asked who the lender is and was told a bank that I do not like. He said it was the best. I said I would check with my bank because I knew I would get a better deal. I called them the next morning and after spending about 15 mins on the phone I got away better deal! I spent the next 3 hours trying to get the finance gut to call me back and resorted in calling and texting Jordan to help me. Which he did. I had the previous contract with me so off to the bank to pick up the check and the headed to the dealership. Still no answer from finance person of any kind. I walked in and was greeted by Krista the sales manager and she told me that finance was getting ready for me and I should be done in a few minutes. I was taken back to Robert who informed me that they could not back out of the contract with their lender. I told him I had already spoken with that lender and NO CONTRACT was received from this dealership with my name or SS #. When It old him that I walked out and went into Krista and explained the situation and showed her the check that I had for the amount. Told simply that if they did not honor this after spending most of the day getting this I wanted my vehicle back and cancel the deal. She left and came back about 10 minutes later and told me she had escalated to the manager of finance and that they were backing out the financing and excepting my check. I like they way Krista, Jordan and Robert took care of this situation and came through. I just hope that I have no issues when I go back and get my plates and registration! More

The best cars is Mercedes Benz, the best service and Maintenance is at Fletcher Jones and the easy way to bay a car is: Fletcher Jones. Maintenance is at Fletcher Jones and the easy way to bay a car is: Fletcher Jones. More

I have always been going to Fletcher Jones since I bought my Car in 2015! Dennis is the person I always go to for services and maintenance need to my car. He is always very helpful and pleasant. my Car in 2015! Dennis is the person I always go to for services and maintenance need to my car. He is always very helpful and pleasant. More

Alex and Maricar were great, even though we didn't have an appointment, he was able to assist us, excusing himself for his appointment. Long story short, a sale was made and I'm happy with the deal and ser an appointment, he was able to assist us, excusing himself for his appointment. Long story short, a sale was made and I'm happy with the deal and service. More

We had an absolutely excellent car buying experience with Alexander Adibi. Alexander is not your "typical" car salesperson. Highly professional, great personality, knowledgeable, and accommodating. We test d Alexander Adibi. Alexander is not your "typical" car salesperson. Highly professional, great personality, knowledgeable, and accommodating. We test drove three vehicles that suited our needs. Alex helped us narrow them down to the one perfect car. He truly cared about our experience. The deal itself was presented in a straightforward, no-nonsense manner. Minimal "back & forth" negotiating. Top notch. Maricar Benedicto was our finance manager, and she was also an absolute pleasure to deal with. Paperwork process was seamless. All smiles. Maricar also found us an excellent extended warranty that suited our needs. Our overall buying experience with Fletcher Jones Imports is a strong 5 out of 5. Go see Alex & Maricar for your car buying needs. Highly recommend! -Pontus H. More

Fantastic sales Reps! Very friendly and had so much fun I almost forgot my new Porsche! Very friendly and had so much fun I almost forgot my new Porsche! More

She was helpful with my service lights that kept going on even though that service was NOT needed. She had her tech fix and replace these faulty service sensor lights and it was under warranty. She was profe even though that service was NOT needed. She had her tech fix and replace these faulty service sensor lights and it was under warranty. She was professional, and kept me posted on things. Great with communication. Loved jolene! I recommend her :) More

Alex is the best! He made my first experience very memorable and comforting. Very honest guy! He made my first experience very memorable and comforting. Very honest guy! More

Customer service is very important to me. I am never disappointed. 10+ years. ☆ ☆sales☆service☆ I am never disappointed. 10+ years. ☆ ☆sales☆service☆ More

Love my new car ! It was a very easy transaction. Chelsy and the other stuff were all there to help and none of them was pushy which was very important to me. Highly recommended. Thank you! and the other stuff were all there to help and none of them was pushy which was very important to me. Highly recommended. Thank you! More