Fletcher Jones Imports

Ms. Kerley was perfect. Ms.Kerley, was professional and courteous. Danielle proceeded forth at my slower pace without making me feel uncomfortable. Fletcher Jones is blessed Ms.Kerley, was professional and courteous. Danielle proceeded forth at my slower pace without making me feel uncomfortable. Fletcher Jones is blessed to have her as an employee. The person that hired her knew their craft. Who ever reads this will probably be under her authority in the future. Thanks Ms. Kerly, Pastor Kenny Baker More

Exceptional service Professional, knowledgeable staff in all regards. There is a gift shop and lounge with a snack bar. I have been there several times and everything is Professional, knowledgeable staff in all regards. There is a gift shop and lounge with a snack bar. I have been there several times and everything is spotless including the restroom. More

Service Advisor I came to the dealership because of my relationship with LaRoyne Brown. He has provided excellent customer service with a my cars at Volvo, Cadillac I came to the dealership because of my relationship with LaRoyne Brown. He has provided excellent customer service with a my cars at Volvo, Cadillac and now Mercedes. He is the reason I keep coming to where he works. He is professional, courtesy and takes good care of both of my cars. His ability to take care of me is the reason I have purchased three Volvos and a Cadillac over the past ten years. More

Well Oiled Machine! Greetings ~ All I would like to say is that I recently purchased a used S Class. This will be my 4th car from Mercedes over a 20 year period. My point Greetings ~ All I would like to say is that I recently purchased a used S Class. This will be my 4th car from Mercedes over a 20 year period. My point is all vehicles fail from time to time they are after all a machine! Having to bring them in to have them serviced is supposed to be a hassle... Thanks to these amazing people it's almost painless Charlene ~ Greeter front gate John Sarantidis ~ Service Advisor Alessandro ~ Concierge Jackie ~ Barista Ira ~ Car Wash attendant Jose Medina ~ The Master Mechanic This Machine is what makes Mercedes Benz run so well!!! More

Front Wheel alignment issue 2014 Sprinter 3500 Dually. On January 8th of this year I had a four wheel alignment performed and had two new Vanco "All Season" tires installed on my vehicle, a 2014 Sprinter 3 On January 8th of this year I had a four wheel alignment performed and had two new Vanco "All Season" tires installed on my vehicle, a 2014 Sprinter 3500. The purpose for this was twofold: 1. The existing tires had 25,000 miles on them and were showing signs of tread wear on the inner side of both wheels 2. We were planning a longer trip a little later in the year and wanted to be sure we had good tires and alignment, a general check up was done at the same time to look at brakes, fluids etc. In April we had planned our trip and just to be sure all was well we had an "A" service done and another general check up that was done on 4/25/2019 and all was well, we left on our trip that was planned for about 4500 miles on the 29th. On or about May 11th after driving roughly 4400 miles on the new tires I inadvertently discovered that the two front tires were wearing extremely badly on the inside tread, the passenger side had been completely worn off below the tread wear makers and the drivers side was a close second. Upon discovering this my wife and I decided to take our vehicle into a tire and alignment shop ASAP, our first opportunity came up in Cody Wyoming. We took our vehicle to a well respected tire shop in Cody, where we were told that our best bet would be to replace the two tires and realign the front end. I then called my dealer and left a message with our service professional about the issue, indicating that we should not be having this problem after a full 4 wheel alignment and two new tires less than 4500 miles beforehand. The Good Part: Within about 45 minutes I had a call back from the dealer who said to go ahead and replace the tires and have the front end realigned, bring the old tires back with me and the receipt for the work and they would take care of it!! Very professional behavior with no hint of excuses whatsoever, I was very impressed! So we had the work done, the Cody Tire shop was very accommodating to us and even though they didn't have the right size tire they dispatched one of their employees to pick some up from another location that had what we needed, they were helpful and professional. Upon our return home we made an appointment with the dealer to go in and provide them with the tires they had asked us to return and also the bill for the work that had been done in Cody WY. Upon arrival we were met by the service advisor who we know quite well, who looked at the tires, agreed with the actions that had been taken and set about getting us a refund. We were asked what we thought was fair and basically all we wanted was to be made whole on the additional expense of tires and alignment while on the road and the extra night cost we incurred while the vehicle was being worked on. The dealer also while we were there balanced the front wheels as they had a slight shimmy and offered to realign the front end which we declined as the new tires appear to be tracking well with the alignment that was done by the tire shop in Cody, but we reserved the option to have that done again in the future should the need arise. The dealer was going to reimburse us in full back to our credit card, but instead I asked them to make it a future credit as I will certainly be returning for additional work on my vehicle. We have been coming to this Sprinter service center since they opened and have always had exceptional service and care, as well as friendly interaction with all involved. I don't know what went wrong with the alignment we had done in January, it could have been computer error or technician error, it doesn't really matter. What really matters here is the dealer did the right thing, without question or excuse and they were accommodating and professional along the way. Having been in the service business all my life, it was a real pleasure to deal with true professionals. More

Amazon! Cookie is one of the most honest people in the car biz. She’s gone above and beyond for me and my family twice now. I will recommend Cookie again and Cookie is one of the most honest people in the car biz. She’s gone above and beyond for me and my family twice now. I will recommend Cookie again and again and will be back for my 3rd once my lease is up! T More

Love MB service First impression, is a lasting impression, and that’s why I keep going back to Mercedes Benz, all thanks to Ms. Cookie. She made me fall in love with First impression, is a lasting impression, and that’s why I keep going back to Mercedes Benz, all thanks to Ms. Cookie. She made me fall in love with my vehicle a couple years back, and now I am ready for another one. Never once had I felt pressured. Consulting with her is more so like a walk in the park. It’s comfortable communicating with her, like a long-time friend. Ms. Cookie is attentive to my needs and is up to par in response to my inquiries through text, call, email, and is available to meet in the Fletcher Jones location at my convenience despite my busy work schedule, and I appreciate that. I look forward to see what we come up with as my next vehicle! I am excited! More

you are so lucky to have azalea she dose an amazing job have been coming to this dealership for many years. have purchased several vehicles from them.they are very prompt to get answers and correct the prob have been coming to this dealership for many years. have purchased several vehicles from them.they are very prompt to get answers and correct the problem, its a great team More

wonderful staff Danielle Kerley is the best service advisor at the Sahara Teneya Mercedes Benz location. She always greets me with a smile and makes me feel welcomed. Danielle Kerley is the best service advisor at the Sahara Teneya Mercedes Benz location. She always greets me with a smile and makes me feel welcomed. More

Fantastic Experience! We made an appointment with Thomas Bucca and he provided us with a variety of options as we were not sure what we wanted. He worked with us to narrow We made an appointment with Thomas Bucca and he provided us with a variety of options as we were not sure what we wanted. He worked with us to narrow down our choice. That choice was perfect for us! More