Fletcher Jones Imports

I love my new car! I had a great experience with Fletcher Jones Imports and specifically, Cookie. She helped me build my new GT63s 4 door coupe and followed up with me i I had a great experience with Fletcher Jones Imports and specifically, Cookie. She helped me build my new GT63s 4 door coupe and followed up with me in the months I waited for the car to be built, shipped and delivered. She went out of her way to ensure I was able to pick up my car in the appropriate timeframe. I am so happy! More

"A MUST READ REVIEW" You Simply Won't Believe It! There's NO words to describe how amazing this experience was. Honestly, it was better than VIP, I felt like "ROYALTY". Everything I wanted Shane Peter There's NO words to describe how amazing this experience was. Honestly, it was better than VIP, I felt like "ROYALTY". Everything I wanted Shane Petersen made it happen for me, along with some other wonderful people; Chris, Lady "M" & Lady "D" (The Women of Finesse)! I arrived expecting the whole Wheeling & Dealing Drama of car buying. Instead I left feeling extremely BLESSED! The entire process from start to finish restored my respect for car salesmen. "Integrity" would best describe my experience, but don't take my word go see for yourself. I Gaurantee... You'll be so amazed and so glad you did! From the time I arrived until driving away, I was treated with personal attention and total RESPECT!!! To My New Extended Family; "Special Thanks To You All" Extraordinary People Providing An Unbelieveable Experience!!! More

Too to bottom exceptional this dealership is an example what a buying experience should be from the GM Steve Kaplan , my sales Jay Fleilds, Maxine in Finance, Ryan in service this dealership is an example what a buying experience should be from the GM Steve Kaplan , my sales Jay Fleilds, Maxine in Finance, Ryan in service- More

Courteous, professional! On our numerous visits to FJ over the years, there have been incidents. Those were escalated, and others were resolved at the Dealership. Since th On our numerous visits to FJ over the years, there have been incidents. Those were escalated, and others were resolved at the Dealership. Since the arrival of Curtis Cherry, there's been an obvious positive atmosphere uplift in the Service Department. Mr. Cherry knows his Mercedes~Benz vehicles, and offers knowledgeable insights at every opportunity! It's a comfortable setting coupled with the remodeling of the Guests' Lounge! It appears that each area communicates with other areas offering a seamless experience 99% of the time! We've owned these vehicles for over 30 years, and are very proud to continue to drive them as they represent our pleasure for luxury, comfort, and safety! More

AAA Service Josh Sutton always makes it a pleasant experience from drop off, acquiring a loaner to pick up once service is complete. All loaner vehicle staff pra Josh Sutton always makes it a pleasant experience from drop off, acquiring a loaner to pick up once service is complete. All loaner vehicle staff practice excellent customer service. More

always a great experience. I always have a great experience when I bring my car to be serviced. from the start to finish it always flawless. plus my car is always washed when I I always have a great experience when I bring my car to be serviced. from the start to finish it always flawless. plus my car is always washed when I get it back. More

Routine Service I routinely have my GLE serviced here, and the service is always phenomenal! Great communication regarding what has been done/what needs to be done. E I routinely have my GLE serviced here, and the service is always phenomenal! Great communication regarding what has been done/what needs to be done. Every staff member is professional and more than accommodating when questions arise! More

Best salesperson ever So I have never dealt with a salesperson who goes to the extent and effort that Cookie does. I had an issue with my car and wasn’t able to make it t So I have never dealt with a salesperson who goes to the extent and effort that Cookie does. I had an issue with my car and wasn’t able to make it to her side of town. She had a porter come pick my car up and make sure it was fixed. She’s not only thorough and knowledgeable on ALL aspects of the cars she sells (huge pet peeve for me is a salesperson who knows less about the car or product than I do ) but her customer service far and exceeds the high standards I have for a dealer where I’m spending 200k for a car. She is truly and asset to Mercedes Benz!!!! More

Great experience Top notch service, John is the Best! This dealership continues to meet and exceed expectations. I would not hesitate to recommend them to anyone, anyt Top notch service, John is the Best! This dealership continues to meet and exceed expectations. I would not hesitate to recommend them to anyone, anytime. More

Easy and timely I have been having my car serviced at FJ for twelve years now and have always been been pleased with the level of service I have received. Josh Sutton I have been having my car serviced at FJ for twelve years now and have always been been pleased with the level of service I have received. Josh Sutton has been my service writer for most of those years and always keeps my car running and in good and safe condition More