Fletcher Jones Imports

Best Experience - Hands Down.. This was by far the best experience I have encountered with purchasing a vehicle. Shai was wonderful to work with and I would certainly purchase from This was by far the best experience I have encountered with purchasing a vehicle. Shai was wonderful to work with and I would certainly purchase from him, again. Doris and Maxine were a great team and always inviting post-purchase visits. The entire dealership was full of warm and inviting staff. This was truly a wonderful experience. More

Excellent Service Ryan Cross is my service advisor and I always use Jose.. My car is fixed the right way every time I bring it into this dealership. I would recommend t Ryan Cross is my service advisor and I always use Jose.. My car is fixed the right way every time I bring it into this dealership. I would recommend them to anyone. More

World Class Experience My buying experience was amazing. Shane was extremely patient with all of our questions. I would highly recommend that if you are in the market for a My buying experience was amazing. Shane was extremely patient with all of our questions. I would highly recommend that if you are in the market for a Mercedes Benz product that you ask for Shane. More

ML 350 Danielle was fantastic! Always the best! Would recommend you bring your Mercedes Benz here! She is the best! Curtis was always there to help! This is Danielle was fantastic! Always the best! Would recommend you bring your Mercedes Benz here! She is the best! Curtis was always there to help! This is the place to go! More

Outstanding This is my second visit to this dealership and so far both are exceptional. My service advicer Jolene is always on top of my visit. Very friendly, kno This is my second visit to this dealership and so far both are exceptional. My service advicer Jolene is always on top of my visit. Very friendly, knowledgeable and always on time and made sure that I'm given the best and fast attention for my visit. More

Awesome Service!! Kudos!!!!!to your service agent...Jason Cote and to the car loan department. Service was fast and friendly. Mr Jason Cote was very concerned about t Kudos!!!!!to your service agent...Jason Cote and to the car loan department. Service was fast and friendly. Mr Jason Cote was very concerned about the problem that I was telling him concerning my Mercedes and asked specific questions to better service my vehicle More

Calming Experience While on vacation in Colorado...our 04 C320 had an issue with the alarm system. When the doors were unlocked with the fob the alarm would sound and ev While on vacation in Colorado...our 04 C320 had an issue with the alarm system. When the doors were unlocked with the fob the alarm would sound and eventually turn off. Had to use the valet key to enter the car. Very nerve wracking. Upon return in to FJI service dept where I met Mr. Laroyne Brown. Immediately took charge and ensured me that it woruld be repaired in a day or two. Which it was. He arranged for transportation to another destination and when the car was repaired (rapidly, the next morning) he ,again, sent a driver to pick me up for the return trip. Our C320 was serviced and the siren was repaired. All is well and no more fear of pressing the 'unlock' button on the fob. =) Laroyne was great...kept us informed as the repair progress etc. Very nice man and a pleasure to talk to. More

Quickly diagnosed and warranty protected The source of the raw fuel i was smelling was quickly diagnosed and one-hundred percent covered by my warranty. As always the staff were wonderful. The source of the raw fuel i was smelling was quickly diagnosed and one-hundred percent covered by my warranty. As always the staff were wonderful. More

Danielle was so awesome. She is super patient, gave plenty of updates, explained everything and made me feel like she cared. She has great customer service skills and is an a She is super patient, gave plenty of updates, explained everything and made me feel like she cared. She has great customer service skills and is an asset to the dealership. Coming in after an auto burglary isn’t fun, but she made the experience pleasant. Thank you Danielle More

Great Customer Service I received a system notice that my key fob battery & tire pressure needed to be checked on my E300. I pulled into the service bay (sans appointment) I received a system notice that my key fob battery & tire pressure needed to be checked on my E300. I pulled into the service bay (sans appointment) and was met by Nick. I explained the issue and Nick said he'd take care of it. I was in & out of the dealership in 15 minutes. Well done Nick! More