Fletcher Jones Imports

Fletcher Jones Mercedes Benz is a terrific dealership! Artem, our sales rep, was absolutely outstanding. He was very professional and extremely knowledgeable about all of the cars sold there. We ordered o Artem, our sales rep, was absolutely outstanding. He was very professional and extremely knowledgeable about all of the cars sold there. We ordered our car and even though we had to wait a few months, it was well worth the wait. We got what we wanted and are delighted with it. The whole process - sales, order, purchase, technology briefing - was extremely well done! More

The Car buying experience is excellent, the service dept with Jolene is amazing and I have referred friends and family to this location, they are great. with Jolene is amazing and I have referred friends and family to this location, they are great. More

GLK350 Service Date (B7) dated 2. 18.2025. I really like John Cough of Service Department was very friendly and helpful and while waiting for my car I went to the store and my ride the 18.2025. I really like John Cough of Service Department was very friendly and helpful and while waiting for my car I went to the store and my ride the driver was very friendly back and forth. I did not wait too long and the services was done and I’m very happy and satisfied. Fletcher Jones Import team are the best !!! Thank you. More

The car buying experience at Fletcher Jone Imports was outstanding. I want to thank Winston Morgan is a very professional sales consultant. He went above and beyond delivering on my expectations. I hav outstanding. I want to thank Winston Morgan is a very professional sales consultant. He went above and beyond delivering on my expectations. I have been a Land Rover customer for over 15 years. Land Rover has a terrible service department. Because of Fletcher Jones great service department I am now buying a Mercedes. My wife has been a Mercedes owner for over 20 years. Her service advisor, Dennis Eich is the reason why I am now a proud Mercedes owner. More

Fletcher Jones is an exceptional dealership. This is the third MB I have bought from FJ. The sales personnel, reception, service and management staff are very personable and professional. They d This is the third MB I have bought from FJ. The sales personnel, reception, service and management staff are very personable and professional. They do all they can to make the entire process a pleasure. And I highly recommend sales person Sasha Johari. He inspires confidence in the process & makes sure you are satisfied with your choice of vehicle and all the steps and details of the purchase. Thank you FJ on Sahara! Dr Deborah More

Tyler Cloud was a wonderful salesmen. He is professional, personable, knowledgeable and accommodating. The whole experience was stress free. He is professional, personable, knowledgeable and accommodating. The whole experience was stress free. More

The service advisor, Dennis, was extremely unprofessional and challenging to deal with. Refused to adhere to warranty policy on tires and insisted on arguing with me and the Henderson dealership for over 20 and challenging to deal with. Refused to adhere to warranty policy on tires and insisted on arguing with me and the Henderson dealership for over 20 minutes. Insisted he needed to see the actual invoice before warranty my tire after 13 months . I have never come across someone so disrespectful at a dealership. More

Our recent experience with Sandra Wolfe and Mike, our car sales personel who truly exceeded our expectations during the car-buying process. From the moment we walked into the dealership, Mike was welcoming sales personel who truly exceeded our expectations during the car-buying process. From the moment we walked into the dealership, Mike was welcoming and attentive. when when we mentioned we were waiting for Sandy, he quickly reached out to her via text and asurred us he was happy to help. Sandy also followed up with a text to us stating we would be in good hands with Mike. He took the time to understand our needs and preferences, guiding us through the options without any pressure. His extensive knowledge about the vehicle made us feel at ease. What impressed us the most was their commitment to ensuring we were satisfied. Mike and Sandy went above and beyond to find the perfect car that matched our requirements and budget. while demonstrating a level of customer service that is hard to find. Thanks to their exceptional support, we feel confident in our purchase and appreciate the positive experience. I highly recommend Mike and Sandy to anyone looking for a dedicated and professional car salesman. sincerely, Tyra and Curtis Lewis More

I have been satisfied with all the customer service and honesty! Josh is professional and always helpful and kind! Thank you so much!👍 honesty! Josh is professional and always helpful and kind! Thank you so much!👍 More

GLK350 Service Date- July 31, 2024: Mr. John Clough of Service Department was very helpful and very professional in handling my service request. Kyra Green of Car Loaner Department was very John Clough of Service Department was very helpful and very professional in handling my service request. Kyra Green of Car Loaner Department was very accommodating and helpful. They have a perfect customer service, and I cannot complain of anything else. My car was done in a reasonable time, and I am enjoying driving it around. See you until my next car service. Thank you very much! More