Fletcher Jones Imports

The service advisor, Dennis, was extremely unprofessional and challenging to deal with. Refused to adhere to warranty policy on tires and insisted on arguing with me and the Henderson dealership for over 20 and challenging to deal with. Refused to adhere to warranty policy on tires and insisted on arguing with me and the Henderson dealership for over 20 minutes. Insisted he needed to see the actual invoice before warranty my tire after 13 months . I have never come across someone so disrespectful at a dealership. More

Our recent experience with Sandra Wolfe and Mike, our car sales personel who truly exceeded our expectations during the car-buying process. From the moment we walked into the dealership, Mike was welcoming sales personel who truly exceeded our expectations during the car-buying process. From the moment we walked into the dealership, Mike was welcoming and attentive. when when we mentioned we were waiting for Sandy, he quickly reached out to her via text and asurred us he was happy to help. Sandy also followed up with a text to us stating we would be in good hands with Mike. He took the time to understand our needs and preferences, guiding us through the options without any pressure. His extensive knowledge about the vehicle made us feel at ease. What impressed us the most was their commitment to ensuring we were satisfied. Mike and Sandy went above and beyond to find the perfect car that matched our requirements and budget. while demonstrating a level of customer service that is hard to find. Thanks to their exceptional support, we feel confident in our purchase and appreciate the positive experience. I highly recommend Mike and Sandy to anyone looking for a dedicated and professional car salesman. sincerely, Tyra and Curtis Lewis More

I have been satisfied with all the customer service and honesty! Josh is professional and always helpful and kind! Thank you so much!👍 honesty! Josh is professional and always helpful and kind! Thank you so much!👍 More

GLK350 Service Date- July 31, 2024: Mr. John Clough of Service Department was very helpful and very professional in handling my service request. Kyra Green of Car Loaner Department was very John Clough of Service Department was very helpful and very professional in handling my service request. Kyra Green of Car Loaner Department was very accommodating and helpful. They have a perfect customer service, and I cannot complain of anything else. My car was done in a reasonable time, and I am enjoying driving it around. See you until my next car service. Thank you very much! More

Sasha and the entire team were a pleasure to work with. Fletcher Jones is the place to go for your Mercedes Benz needs. Fletcher Jones is the place to go for your Mercedes Benz needs. More

Rex was a great salesman. He made the experience very welcoming. When I walked in nobody spoke to me or greeted me. Rex seen that and immediately took action. Almost felt like He made the experience very welcoming. When I walked in nobody spoke to me or greeted me. Rex seen that and immediately took action. Almost felt like I was buying the car from my father is how comfortable he made me feel. He was honest as well and allowed me to make my on decision and that's what sold me. I paid 10k more for the car then another one i seen in California because i wanted rex to get the sale. Great job Rex. 🌟 🌟 🌟 🌟 🌟 you get 5 stars from me. Thanks for great experience More

Best experience buying a car! Our sales person Winston was just the best and we are so grateful he was the one who came out to greet us. The entire process was better than we e Our sales person Winston was just the best and we are so grateful he was the one who came out to greet us. The entire process was better than we expected and we are grateful to be part of the Mercedes family! More

Great experience in Fletcher Jones Imports dealer. The place very clean, everyone so helpfully . Our Sales Consultant, Bryce Nass make our dream car happened at the first time we went this dealer The place very clean, everyone so helpfully . Our Sales Consultant, Bryce Nass make our dream car happened at the first time we went this dealer . More

The shortest, easiest, least stressful, car purchase ever! I would definitely recommend this dealership, Ori and Shai. ever! I would definitely recommend this dealership, Ori and Shai. More

Great customer service. Dave Miller went above and beyond to accommodate any and all of my needs. Even utilized their friendly and convenient shuttle service. Highly recomme Dave Miller went above and beyond to accommodate any and all of my needs. Even utilized their friendly and convenient shuttle service. Highly recommend! A+++ More