Fletcher Chrysler Dodge Jeep RAM

The entire process of buying my new Jeep Wrangler was completely hassle free. Everyone took great care during this pandemic to make sure we maintained our social distancing and that I walked away with th completely hassle free. Everyone took great care during this pandemic to make sure we maintained our social distancing and that I walked away with the automobile that I wanted. While doing my test drive, Megan had my trade in appraisal completed. She handed me off to James in the finance department and everything was completed in a couple of hours...from driving on to the lot to driving home in a new Jeep. Megan even had me walked through pairing my phone before I even thought about leaving. Thank you all so much! More

Fair, Direct, Reasonable Overall experience was as it should be; fair pricing, direct and no hidden fee's that I noticed. Overall, the trade-in price was fair. Overall experience was as it should be; fair pricing, direct and no hidden fee's that I noticed. Overall, the trade-in price was fair. More

Service My wife and I had our Chrysler Sebring Convertible worked on. When we took the vehicle in we knew of the top down issue. The part was ordered and pa My wife and I had our Chrysler Sebring Convertible worked on. When we took the vehicle in we knew of the top down issue. The part was ordered and paid for last October and we were told we would be contacted in January or February. We were never contacted. I contacted them at the end of the February and they parts manager said there was one part that we needed to fix the top issue but there was no name on it. He then scheduled our replacement and we were told we would have to pay labor but part was paid for. I received a call the second day it was in the shop and said now there was another issue, the top was not latching. It was latching before I took it to them and now it is not. That part would have to be replaced. The part was over $200 and 2 hours of labor. I am very dissatisfied. This is exactly why I try at all costs to avoid dealership repairs. You take a vehicle in and there ends up being something broken that wasn't that now needs fixed. I will not be a returning costumer. Be careful if you decide to take your vehicle to Fletcher Chrysler for repair. You will end up paying for repairs that were not repairs to begin with. More

Vehicle Search Successful because of Brad Kale My older vehicle needed to be replaced. I went to Fletcher Chrysler Dodge Jeep Ram and Brad greeted me. I had done several vehicle lot searches - I My older vehicle needed to be replaced. I went to Fletcher Chrysler Dodge Jeep Ram and Brad greeted me. I had done several vehicle lot searches - I went back to Fletcher. Because of the time he took to show me what I wished to see ~the listening ~and the patience, I also looked at a vehicle that my husband might be interested in. Called him. We negotiated - the sales and finance staff were involved with all of this and we went home with 2 vehicles. Brad was exceptional. Professional, courteous and very well versed on the vehicles we were looking for. He should get credit for 2 vehicles for end of Feb and the beginning of March. SS /LS More

Dick Giles is a awesome salesman took the extra mile to take care of my purchase and trade ins I would recommend him in your next vehicle purchase take care of my purchase and trade ins I would recommend him in your next vehicle purchase More

We found the entire team at Fletcher’s to be personable and great to work with! Will was very knowledgeable and was able to answer all of our questions. We will be back! and great to work with! Will was very knowledgeable and was able to answer all of our questions. We will be back! More

Sean Kale and the rest of the team did great! I never felt pressured. Everyone was VERY friendly and personable! It was an overall pleasant experience with a great team! felt pressured. Everyone was VERY friendly and personable! It was an overall pleasant experience with a great team! More

Great Experience Great selections and Great prices, Jason and Will worked fast to complete the deal and make me happy with my new Jeep Wrangler, Service team presented Great selections and Great prices, Jason and Will worked fast to complete the deal and make me happy with my new Jeep Wrangler, Service team presented me with a nicely cleaned Jeep More

Fletcher is always amazing to deal with and Dick Giles is wonderful to work with not pushy and easy going. I highly recommend this dealership and definitely Dick Giles if you’re in the market. wonderful to work with not pushy and easy going. I highly recommend this dealership and definitely Dick Giles if you’re in the market. More

Worst experience on service ever! This dealership along with FCA has made this service problem with my Jeep the worst I have ever experienced. After their actions on the problem produc This dealership along with FCA has made this service problem with my Jeep the worst I have ever experienced. After their actions on the problem produced no quick results I knew this was going to be unpleasant. I requested detailed copies of the service performed to send to FCA at their request and was told I would not be allowed to have them. As a customer I should have been able to those. I left with anger and will never step foot in that dealership again. The customer there is just a way to a profit. It's to bad that every customer doesn't see what's really behind this business. I believe I will sell my Jeep and move away from this memory. Do yourself a favor and go somewhere else. G. Long More