Porsche Audi Volkswagen of Flemington

Porsche Audi Volkswagen of Flemington responded

Thank you, Geoff! We're so pleased to hear that your experience at Ciocca Flemington was smooth and transparent. Connor will be especially glad to know his commitment to great customer service and respect for your time stood out. We truly appreciate your excellent rating and are glad we could make the process—including your trade-in—quick and easy. Enjoy your new vehicle, and don’t hesitate to reach out if we can assist with anything down the road!

Porsche Audi Volkswagen of Flemington responded

Thank you for choosing Flemington Porsche for your first Porsche purchase—what an exciting milestone! We're so glad to hear that Nancy and the team provided a knowledgeable and accommodating experience. Exceeding your expectations is exactly what we strive for, and we’re thrilled we could deliver. Enjoy every moment with your new Porsche, and we’re here for you anytime you need us!

Porsche Audi Volkswagen of Flemington responded

Thank you for the fantastic review! We're so glad to hear that your experience with Ciocca Porsche Flemington was hassle-free and enjoyable. It's wonderful to know that Troy and the team provided such great service and made the entire process smooth and stress-free. We truly appreciate your recommendation and are thrilled that you're happy with your 2025 Porsche Taycan. Enjoy the ride, and we look forward to assisting you again in the future!

Porsche Audi Volkswagen of Flemington responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

Porsche Audi Volkswagen of Flemington responded

Thank you so much for your continued trust and loyalty! We’re thrilled to hear that your experience with us, including working with John Rachmiel, has been consistently excellent. It’s fantastic to know that our service department and team have made such a positive impact. We truly appreciate your high recommendation and look forward to assisting you with your future Audi purchases. Enjoy your new A5 convertible!

Porsche Audi Volkswagen of Flemington responded

Good Morning Mr. Skelton, As you mentioned, we did find outlines of small kids stickers on the passenger rear glass along with scratch marks all around it which was your concern when you came in. I apologize that I failed to communicate properly, but I in no way said that you or your child caused the damage. I was simply trying to explain what we found, and that Audi declined to cover the repairs as it was damage and not a defect of the manufacturing. As we explained, the cost of the repairs were roughly $1,200 plus tax to replace the damaged glass, but I was happy to assist by using my full $1,000 goodwill limit to help minimize the cost for you. Above and beyond that, we were able to discount the bill to below $1,000, and get the damage covered 100%. Additionally, I adjusted and fixed the other damaged items free of charge that were also not covered under warranty. I assumed that this all would have been good news, but clearly, we failed you in some way to cause the interaction at the time of pickup last night, and this unsettling review I think we went above and beyond to help you with an issue in question, so I struggle to grasp the strong negative reaction you had at the time of pick-up last night as we thought we were giving you excellent news. I apologize that I let you down, and I clearly failed to de-escalate the situation to satisfy your expectations and match the service I have provided you for the last 15 years. Perhaps you will need us in the future, and we’ll always be happy to assist if possible. My apologies again that I let you down. I should have handled your concerns in a more understanding way. Chris Short Service Manager Flemington Audi, VW, Porsche 908-782-6578

Porsche Audi Volkswagen of Flemington responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

Porsche Audi Volkswagen of Flemington responded

Hi Outback, thanks for the recommendation. Our team at Ciocca Volkswagen of Flemington values your feedback and looks forward to seeing you again soon.

Porsche Audi Volkswagen of Flemington responded

We are so glad to hear this, Mike! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

Porsche Audi Volkswagen of Flemington responded

Good Morning Julia, I understand how frustrating and disappointing it is to deal with the damage to the trim of your vehicle. Unfortunately, the corrosive fluids that caused the damage are not covered under warranty by Audi North America. The cost to repair the damage caused by external factors came to $7200+ tax. Despite my efforts to advocate on your behalf, Audi declined warranty coverage, and instead offered $2,400 in goodwill assistance (50% of the parts). Since Audi North America declined to cover the repairs, I recommend reaching out to your insurance company and using your comprehensive coverage to repair the car and pay your deductible. If you choose to have the repairs done at our location, The Ciocca Promise may be able to cover $500 of your deductible to help alleviate some of the costs. I apologize if it seemed like we didn't make an effort or empathize with your situation. Unfortunately, we are unable to warranty concerns of this nature, and dealership policies do not allow for payment of damages caused by external incidents unrelated to our workmanship. I truly wish I had another path to assist you further, but at this point in time Audi North America has refused to take responsibility to fix the damage on your vehicle at no cost. Apologetically, Chris Short Service Manager