Porsche Audi Volkswagen of Flemington

Ryan Bender is great. He listens to your concerns about your car, and is understanding. A few weeks ago, however, I did not get to speak with Ryan and I had the worst experience with another employee who your car, and is understanding. A few weeks ago, however, I did not get to speak with Ryan and I had the worst experience with another employee who basically told me that I was wrong in my assessment of what was wrong with my car, and I did not want to drive it (I have the 2002 Passat that has the ignition coil problems, and I KNEW WHAT WAS WRONG and was afraid of breaking down on Rt 287), and the employee told me, "Its okay, you can drive you car, come in next Wednesday". I lost a day of work fighting with not only the employee I spoke with, but I received the same treatment from the General Manager (who insisted that the 4 coils HAD to have been replaced already, when in fact, only 3 have, and I told that to him!) and the Director of the Service Department. (The Service Director, Lee, told me to bring my car in the following Wednesday as well). I felt that if I had been a MAN, I would have not received that type of treatment, and because I am a woman was treated very differently. I finally convinced the Service Director of the problem, and I brought my car in that day at 4 PM. The next morning, by 11 AM, I did get a call...FROM RYAN....who indicated that the ignition coil was replaced (Gee...who was right?!!!), and there were two other problems with the car, which were fixed as well. My husband was LIVID at the fact that an employee would tell a customer to drive their car who expressed their concern of breaking down and did not want to drive it. He went in with me the next day when I picked up my car so he could speak to that employee personally, but he was already gone for the day...LUCKY FOR THAT EMPLOYEE. If it wasnt for a staff member like Ryan, I would probably never go back there....Ryan...dont ever leave! More