Flemington BMW - Service Center

Professional employee I brought my car to you guys I was assisted by debra lam. She was very customer oriented and professional. She made me feel like she valued my money a I brought my car to you guys I was assisted by debra lam. She was very customer oriented and professional. She made me feel like she valued my money and appreciated my business. More

Best customer service ever Debra was very patient with all my questions and helped me understand what needed to get done. I definitely recommend asking for Debra for all your se Debra was very patient with all my questions and helped me understand what needed to get done. I definitely recommend asking for Debra for all your service needs. Not only is knowledgeable but extremely friendly and fun to deal with. More

Excellent Service Center I drive many different brand of cars and visit many service centers but Debra always makes me feel comfortable when I have come in and service my car. I drive many different brand of cars and visit many service centers but Debra always makes me feel comfortable when I have come in and service my car. Prices are comparative, but I enjoy the drive of my car More

Fast and efficient Jim always makes you feel comfortable. He is a true professional and I enjoy our conversations about cars and other topics in general. It is always Jim always makes you feel comfortable. He is a true professional and I enjoy our conversations about cars and other topics in general. It is always a good feeling when you can talk to a service representative that is trustworthy. More

Always the best since the Flemington family of dealerships is the only dealership I’ll buy/lease from going back to 1991 (I have a policy that if they don’t carry th since the Flemington family of dealerships is the only dealership I’ll buy/lease from going back to 1991 (I have a policy that if they don’t carry that brand, forget that car) , I’d say we have a long history together. I’ve been dealing with Jim at BMW since 2004 so we’ve had MANY service appointments together. It’s always a pleasure dealing with Jim. Besides being knowledgeable about all things BMW, his easy going get it fixed correctly the first time demeanor really makes service visits pleasant and easy! Although all of their advisors are great, it always feels like a win when Jim pulls my paperwork when I’m waiting for the next available advisor More

Best BMW & Service Advisor I’ve been to a few other BMW service centers throughout the years (due to last minute maintenance issues and/or convenience, due to location) but Flem I’ve been to a few other BMW service centers throughout the years (due to last minute maintenance issues and/or convenience, due to location) but Flemington BMW is my first choice for any car service. The front desk employees are friendly, everyone always smiles and says hello, and it’s a comfortable environment, overall. I recently had some work done on my car at another shop (not a BMW service center) and although they checked my wheel alignment, I knew something was still off, when I picked my car up. I took it to Flemington BMW, knowing they would easily identify the problem, and they did—right away. It was something entirely different, that the other shop missed entirely. When I call for service appointments, I always request Jim Hierl as my service advisor. Even though he is consistently busy (I’m sure many others request him as their advisor, as well), he always stops what he’s doing to make sure that all of his clients’ needs are taken care of. He has been my advisor for 6+ years now, and I would highly recommend him. More

Diagnosis Jim is a great representative of your dealership. He is knowledgeable and polite. I have dealt with him before and always found him to be helpful. He Jim is a great representative of your dealership. He is knowledgeable and polite. I have dealt with him before and always found him to be helpful. He never has tried to sell me things that are not necessarily. More

Loved the service staff. This was the first time having my vehicle serviced at this location. Debra was very patient with me. I was pleasantly surprised how nice the staff at This was the first time having my vehicle serviced at this location. Debra was very patient with me. I was pleasantly surprised how nice the staff at this location are. I will definitely recommend. Thanks for the great service. More

The Gold Standard for Service Had some “learning curve” issues with my 2019 X3 - which I absolutely love - but the dealership is a good hour from where I live. So they actually sen Had some “learning curve” issues with my 2019 X3 - which I absolutely love - but the dealership is a good hour from where I live. So they actually sent one of their tech geniuses to my home! He (Hezekiah Benjamin-Ottley) was so personable, professional and pleasant and he answered all of my questions/concerns. A special shout out to my sales associate, Bill Hinton, for making this happen. Flemington BMW is the gold standard for service. More

Comprehensive process to deliver satisfaction Every time I require service on my car, the team at Flemington BMW are proactive, attentive and kind. They confirm the appointment prior, make me at h Every time I require service on my car, the team at Flemington BMW are proactive, attentive and kind. They confirm the appointment prior, make me at home and provide courteous prompt service the day of my appointment and lastly they follow up to make sure everything went well. I am very satisfied with Dana and the rest of the BMW crew. More