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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
939 Reviews

939 Reviews of Five Star Subaru of Grapevine - Service Center

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September 20, 2023

Johnnie Taylor always going the extra mile to have your vehicle repaired. Would definitely recommend seeing him for any repairs! More

by Juan G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Five Star Subaru of Grapevine responded

Juan, We appreciate your support of Johnnie and the Five Star Subaru service department. Whenever you have vehicle questions, give us a call at 817-438-1700. We look forward to helping you enjoy your car. Thank you, Jake Ritter, Service Director

September 14, 2023

From valet to manager, they are nice people who respond , explain, and fixe quickly our need. Treated us like a family member, they really want to have us back, always. More

by Tuongvien669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Roberts
Sep 15, 2023 -

Five Star Subaru of Grapevine responded

Hello Tuongvien669, Efficient services are to be expected at Five Star Subaru. It is our goal to help our customers get back on the road in a timely manner, so we hope to hear from you again at 817-438-1700. Safe travels and please call us when you have future vehicle needs. Thank you, Jake Ritter, Service Director

September 12, 2023

5 Star Subaru Grapevine has given me not only the best customer service of any dealership that I’ve been to, but one of the best customer service experiences I have ever had. More

by melodyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pipkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren McCord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Five Star Subaru of Grapevine responded

Hello Melodyk, The dedicated Five Star Subaru service team works tirelessly to ensure that you receive the highest quality service and that your vehicle is in the best possible condition. Your satisfaction is our top priority, and we welcome your questions any time at 817-438-1700. Thank you for being one of our valued customers. Sincerely, Jake Ritter, Service Director

September 07, 2023

We always have good and quick service, very friendly to! The only thing is it’s a drive for us and we would like a dealership in Keller area 😉 More

by Pappy53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young man that took our information, valet attendant. Very nice & friendly
Sep 08, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Pappy53, for choosing Five Star Subaru for your car's care. Jose and our service team welcome the chance to answer your technical or care questions at 817-438-1700. Count on us again. Take care, Jake Ritter, Service Director

September 03, 2023

Wonderful service, courtesy and constant updates. Fast service and convenient location. I feel confident and safe driving my vehicle now. ⭐️⭐️⭐️⭐️⭐️ More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Five Star Subaru of Grapevine responded

Angie, We appreciate the chance to help with your vehicle's care at Five Star Subaru. Reach Rex and our techs at 817-438-1700 with questions. We want to help you fully enjoy your car. Thank you, Jake Ritter, Service Director

September 02, 2023

This is the best place to entrust my car. They always take the time and effort to explain what my car needs to keep me on the road. More

by kamurk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Five Star Subaru of Grapevine responded

Thank you, kamurk, for choosing Five Star Subaru. We appreciate helping you care for your Subaru and we always are available for questions at 817-438-1700. Enjoy your car and call us when you need our knowledge. Best regards, Jake Ritter, Service Director

August 30, 2023

They were friendly. My service was very quick and handled professionally. I was very pleased. More

by bert.blackmon
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
Aug 31, 2023 -

Five Star Subaru of Grapevine responded

Bert, Your complete satisfaction is what we strive for at Five Star Subaru. Thank you for rating our efforts and please call on Jose and our team again at 817-438-1700. Best regards, Jake Ritter, Service Director

August 29, 2023

I'm thankful for Matt, Deon, Jason, and team, working together to identify the issue with my tires and coming up with a plan to resolve it the same day. I appreciate Jason going above and beyond with thi More

by Lisa_mlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew (Matt), Deon, and Jason
Aug 30, 2023 -

Five Star Subaru of Grapevine responded

Hello Lisa, Keeping you safe during your travels is a priority with the Five Star Subaru service team. We hope you call on us again at 817-438-1700. We welcome the chance to address all of your vehicle concerns. Take care, Jake Ritter, Service Director

August 28, 2023

Five Star Subaru is always friendly, knowledgeable an professional. The service personnel go all out to make sure you are happy with your service. More

by John P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Aug 29, 2023 -

Five Star Subaru of Grapevine responded

Thank you, John, for choosing Five Star Subaru for your vehicle needs. Sean and our techs can be reached at 817-438-1700. Between appointments, give us a call with your questions. We are here for you. Take care, Jake Ritter, Service Director

August 28, 2023

Fast, courteous and informative. I was kept updated as my car was serviced. I highly recommend this dealership. More

by stvgg84
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dion
Aug 29, 2023 -

Five Star Subaru of Grapevine responded

Hello stvgg84, It is our pleasure to help with your vehicle's care at Five Star Subaru. Thank you for endorsing our service team and please call on us any time at 817-438-1700. We look forward to addressing future needs. Safe travels, Jake Ritter, Service Director

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