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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
815 Reviews
Call Service Center (817) 438-1700

815 Reviews of Five Star Subaru of Grapevine - Service Center

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December 08, 2022

Five star Subaru has extraordinary service. They went out of their way for me in every way. More

by melissasolorzano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
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December 04, 2022

Mike is an excellent service department member. We appreciated his attentiveness to us and thorough explanation of the service completed on our car. More

by Jasmin C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2022 -

Five Star Subaru of Grapevine responded

Jasmin, Thank you for taking the time to acknowledge Mike's efforts to help you care for your Subaru. We welcome all of your vehicle questions at 817-438-1700. Safe travels and stop by Five Star Subaru any time! Take Care, Dylan Hulme, Service Director

November 28, 2022

Work always perfectly done to the point and exceeding expectations at Five Star Subaru of Grapevine TX. Awesome service, service personnels and customer care. More

by mohan_neo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Nov 29, 2022 -

Five Star Subaru of Grapevine responded

Mohan_neo, We appreciate knowing you find working with Five Star Subaru a good experience. Look for VIP services every time you stop by. Between visits, reach our advisors and techs at 817-438-1700. We want to be your first call when you have automotive needs. Thank you, Dylan Hulme, Service Director

November 09, 2022

Five Star Subaru is my preferred location for all my service needs, they are very helpful and knowledgeable. More

by r76barrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Roberts
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Nov 09, 2022 -

Five Star Subaru of Grapevine responded

R76barrow, We appreciate your loyalty to Five Star Subaru and we welcome every chance to address your vehicle needs. Mike, Sean, and I look forward to seeing you soon in our service center. Thank you, Dylan Hulme, Service Director

November 09, 2022

Awesome service advisor! Great waiting area! Service was done to my satisfaction and beyond! 100% rating More

by Sallyabbott123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
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Nov 10, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Sallyabbott123! We appreciate hearing your Five Star Subaru visit went well. Sean is a great resource. Be sure to reach him between visits at 817-438-1700. Safe travels and call us any time you need our knowledge. Best Regards, Dylan Hulme, Service Director

November 05, 2022

Had to return twice for a bad battery problem. First time they just recharge the battery. Second time replaced under warranty. Why were two trips needed? More

by Edwardagura@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Five Star Subaru of Grapevine responded

Edward, We appreciate hearing your candid comments. When you have questions about your service visit, I welcome your questions at dhulme@sampack.com or 817-438-1700. I want to assure you that we value the opportunity to help you. Sincerely, Dylan Hulme, Service Director

November 02, 2022

Five Star Subaru of Grapevine always exceeds my expectations! They make the experience as painless as possible. During my scheduled service today, they thoroughly went through the process with me, More

by jakaybe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
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Nov 03, 2022 -

Five Star Subaru of Grapevine responded

Thank you for continuing to choose Five Star Subaru, jakaybe! We are grateful to receive your endorsement and we look forward to hearing from you again at 817-438-1700. It is always great to see you! Best Regards, Doug Laymon, Sales Manager

October 30, 2022

Shanti is very competent,pleasant and a real asset for your dealership. We have been quite pleased with our entire experience with Five Star Subaru. Love the car More

by randi.stewart41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Randi! Shantai is very customer focused and can be reached with future questions at 817-438-1700. Keeping you knowledgeable about your Subaru is a priority. Let us know when we can help again. Safe travels, Dylan Hulme, Service Director

October 29, 2022

Everyone is friendly, and courteous. I felt very welcome this morning for my service and the young man that checked in my vehicle listened to my concerns and was able to convey those to More

by Corina1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2022 -

Five Star Subaru of Grapevine responded

Corina1987, We want to keep you knowledgeable about your Subaru. Reach our service any time you have vehicle questions at 817-438-1700. Helping you fully enjoy your Subaru is the goal. Thank you for your business and feedback, Dylan Hulme, Service Director

October 28, 2022

Excellent service done quickly. I was a walk in and still taken quickly! Thank you More

by Kksplash49
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Oct 29, 2022 -

Five Star Subaru of Grapevine responded

Kksplash49, Sean and the Five Star Subaru service team remain available for your care questions at 817-438-1700. We look forward to seeing you and your Subaru again! Thank you for your review and business, Dylan Hulme, Service Director

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