Five Star Subaru of Grapevine

If you need to buy a Subaru, go to Five Star Subaru! I have been comparing a Subaru Outback with a Kia Sorento. Visited a couple of Kia dealers and also other Subaru dealers. When I visited Five Star w I have been comparing a Subaru Outback with a Kia Sorento. Visited a couple of Kia dealers and also other Subaru dealers. When I visited Five Star without an appointment, Dustin Cox was assigned to me. Although he was new to Subaru then, he explained everything about the Outback. He had previous experience in selling Kia cars. So he objectively explained the details of both vehicles. I finally decided to purchase Subaru Outback and I am happy that I did. When I was ready to purchase, I contacted Dustin by phone text and he worked with me diligently and provided me with the car I wanted and the price agreed to was good too. When I went to the dealership to take the delivery, Dustin had all the paper work was ready. He was very through in explaining the process of purchase. There were no surprises. Business process was done by Bill Alton and it was also a very pleasant experience. Dustin introduced me to the service people and explained how to get the service scheduled. After I got the keys to the car, Dustin spent a lot of time explaining the controls and adjustment features of the Outback. Purchasing my Outback at Five Star Subaru was a very pleasant experience. Special thanks to Dustin for making it. More

Dustin Cox was great; Dealership experience pretty good. I picked out a Forester from Five Star Subaru's website, and Dustin had it pulled up and waiting for me to test drive before I arrived. He had ready a I picked out a Forester from Five Star Subaru's website, and Dustin had it pulled up and waiting for me to test drive before I arrived. He had ready answers for all of my questions, and was informative without being over-informative or pushy. I would recommend him to friends or family looking to buy a new car. The showroom and offices are bright, clean, and well-appointed. Dustin rates 5 stars, but I can't quite bring myself to grant that fifth star to the dealership. The sales manager was a little pushy with the service contracts, and I was disappointed with the lack of seating for fat guys like me. Poor Dustin was stuck with dragging around a flimsy little chair from the employee break room, because all other customer seating had arms too narrow for my hips. Considering the reputation for roominess that Foresters have been garnering, it might be worthwhile for the dealership to invest in a sturdy, armless chair or two. Having seat-belt extenders available would be appreciated, but at least they gave me an "adjustment" on the price to compensate, so no points lost there. I am LOVING my new Forester, and I'll be coming back to Five Star Subaru for maintenance and service. In summary, an excellent experience with a personable, easy-going salesperson, and JUST shy of five stars for the overall experience. More

Over the top! Great overall experience Dustin Cox, Freddy and the manager did a great job. Dustin did an outstanding job went over everything in the car and showed Great overall experience Dustin Cox, Freddy and the manager did a great job. Dustin did an outstanding job went over everything in the car and showed me everything . More

Excellent experience purchasing new Forester My experience with Five Star Subaru was outstanding. At the first visit, I was met by a salesperson (Dustin) who inquired about my interests and lined My experience with Five Star Subaru was outstanding. At the first visit, I was met by a salesperson (Dustin) who inquired about my interests and lined up some vehicles for test driving. He was very knowledgeable about the cars and provided valuable insight. What I loved most about this experience was that he was not pushy in the slightest like your typical car salesman. He gave me ample space to get a feel for the car and made sure to share all the features, but he did not push or pressure me in any way. In addition to just liking the Forester better than other cars I test drove, it was for this reason that I returned to Five Star Subaru. They are a respectful dealership who value giving their customers a positive purchase experience over just selling cars. I highly recommend them! More

These people are awesome! Our experience was unlike any other car buying experience we have ever encountered. From the moment we entered the dealership everything, everyone wa Our experience was unlike any other car buying experience we have ever encountered. From the moment we entered the dealership everything, everyone was exceptional! By far the best experience we have ever had and will for sure be back to purchase another vehicle. More