Five Star Subaru of Grapevine

Top Notch Service from Start to Finish I had just had a terrible experience with a different Subaru dealership where I felt like they didn't even want my business. Due to that, I was really I had just had a terrible experience with a different Subaru dealership where I felt like they didn't even want my business. Due to that, I was really scared about going to Subaru of Grapevine. However, some online reviews led me to pick out an agent other people liked and hope for the best in the morning. I called the dealership to see how they took their down payments, explained the situation with the other dealership, and which vehicle on Grapevine's lot that I was interested in. Dustin called my husband and I back promptly and told us to let him know when we'd be close so he could have the vehicle ready. When we arrived, we were greeted by someone in the parking lot, brought to Dustin, and immediately embarked on a test drive. From the moment I called, I felt like the red carpet was being rolled out for us. They were helpful answering questions, fair with pricing, and got the deal done in a reasonable amount of time. I was introduced to the Service Manager, as well as other staff involved in the checkout process, walked through a whole checklist of things about my Forester, showed little tips and tricks, and even asked if there was anything I would suggest needed improved. This is my first Subaru, but it won't be my last, and when I'm ready for another, I will definitely go to Subaru of Grapevine. More

Great car buying experience I submitted an internet request to Five Star Subaru and my phone was ringing within a few seconds. Joey Edwards called to talk to me about what I was I submitted an internet request to Five Star Subaru and my phone was ringing within a few seconds. Joey Edwards called to talk to me about what I was looking for in a new car. We met an hour later and drove a new car home. The entire experience went smoothly and Joey was very helpful from explaining the operation of the electronics and controls of the new car to getting the best deal for the new car and my trade. He never pressured me and was always listening to what I had to say. I will be going straight to Five Star Subaru when I replace my other vehicle someday. More

Subaru For Life! I will ALWAYS buy Subaru. Joey Edwards acted with, during my transaction, the type of precision that one might see in a surgical doctor working on I will ALWAYS buy Subaru. Joey Edwards acted with, during my transaction, the type of precision that one might see in a surgical doctor working on the human heart. There was not a single detail that was overlooked. He was right by my side, every step of the way, ready to answer any questions I had. I knew exactly what I wanted and he knew exactly how to provide that to me. The level of his dedication is something I've never seen at any other car dealership from any salesperson. I felt as if he understood that I was not only there to buy a car, something to get me from point A to point B, but also something that might one day save my life. With his knowledgeability, dedication, and patience, he made me feel absolutely certain I was making the best car buying decision I could ever have made. And thanks to Joey I can say, honestly, I am now a customer for life. More

Great job! Five star dealership is a class act. Everyone is helpful, even if they are not your primary salesperson. We came there knowing what we were looking t Five star dealership is a class act. Everyone is helpful, even if they are not your primary salesperson. We came there knowing what we were looking to buy. Keith made a list delivered all requested items. Keith graciously took us through the whole process until driving off the lot in our new WRX. So happy we found a great subaru dealership and service center close to our home. More

Really great experience for a first time buyer! I was really nervous to buy an SUV for the first time, but Joey Edwards and the rest of the 5 Star Subaru team made it so painless! They gave me space I was really nervous to buy an SUV for the first time, but Joey Edwards and the rest of the 5 Star Subaru team made it so painless! They gave me space to test out the vehicles at my own pace, answered my many questions about the specs and warranty and were able to help me get an SUV that matched my needs and budget. I visited quite a few dealerships and this one definitely stood out above the rest. I would highly recommend Joey to anyone looking to buy or even lease a new car! Thanks so much!! More

I don't know what happened I'll start with that I've been bringing my car here since I've had it and never had all of these issues at once. I thought everyone was nice and new t I'll start with that I've been bringing my car here since I've had it and never had all of these issues at once. I thought everyone was nice and new there stuff. Going on a month ago I brought my car in for new tires to be mounted and installed and a simple oil change. I had class that day an I was insured that I would be done well before that. Well I was late. They put the wrong tires on the car, damaged my brand new rim that I just bought that same day and tossed my old tires that I specifically said I wanted to keep for another set of rims. I was patient and I was given one of the service writers word to make it right. I was promised another set of tires since they tossed my old ones and still waiting for compensation for my new rim that was carelessly damaged by the tire tech. Then when I constantly check on the status of what's going on the staff made it seem like I was a hassle and blew me off. I ask questions about the status and no answer but when I said I was going to go higher and complain then I get a response. It's unfortunate that I have to write a negative review but I've been more than patient. I've spent thousands of dollars at this service center but I don't think I will be returning for any kind of service once we are all squared up. I've even spoken highly to other subaru ambassadors and car enthusiast but I can no longer do that again. I will repost another review if and when compensated for my wheels and rim. More

Five Star Subaru Dustin got in touch with us after our email to the dealership showing our interest - it was all good and courteous from there on - treating customers Dustin got in touch with us after our email to the dealership showing our interest - it was all good and courteous from there on - treating customers to help them instead of preaching to sell. His assistant made us familiar with all the features and showed us the car - we did not buy it on the first visit! When we went again Dustin really helped in finalizing the deal. Will recommend Dustin to any of our friends and relatives who expresses a desire to buy a Subaru. More

Not 1....but 2 We had the most positive experience at Five Star Subaru that I have ever had buying a car. I contacted internet sales and was connected with Dustin C We had the most positive experience at Five Star Subaru that I have ever had buying a car. I contacted internet sales and was connected with Dustin Cox who quickly responded to all of my emails and even located the exact color and trim level we wanted. He communicated the price to us (which stayed the same throughout the entire transaction). We set an appointment to come and drive the Outback that he located. During this drive they looked over our trade (which we had sent pictures of and got a value on already) after the drive, Dustin told us they would honor the value of our trade that we had agreed upon. EVERY single number stayed exactly the same as he said they would be during the whole time...there was absolutely no back and forth and Dustin was honest in every communication we had with him. Bill in financing was amazing with NO high pressure, just information and he let us choose exactly what we wanted and didn't stick us with anything we didn't want. We left very happy on that Saturday. As soon as we got home we began talking about how my wife also needed a new vehicle and how much she loved my Outback. I quickly got on the website and found the one she wanted and went through the process with Dustin again. I found the process even smoother the second time and by Tuesday evening we had another Subaru Outback from Five Star!! Freddy helped us in financing this time and we had the same experience with him...the transaction was fast and easy. We left the dealership smiling once again. We now have TWO beautiful new Subaru Outbacks and the experience we had at Five Star was amazing in every aspect. If you are looking for a new Subaru - I HIGHLY recommend you shopping at Five Star Subaru in Grapevine. You won't be disappointed in their honesty and service, something I value in a dealership almost more than the price. More

Incredible experience (from someone who hates buying cars!) Buying from Five Star Subaru was a fantastic experience thanks to Dustin and the team. That's the short version of this write-up - go to Five Star and Buying from Five Star Subaru was a fantastic experience thanks to Dustin and the team. That's the short version of this write-up - go to Five Star and ask for Dustin. Read further if you're curious why a guy who absolutely hates major purchases drove away delighted and how it contrasted with a Mazda purchase two months ago. Getting Started: Dustin Cox greeted my wife and I at the door and spent time getting to know us. We knew we would need a car soon but were in no rush. We wanted to make the right choice, try many options out, and go from there. Most importantly, we both have professional sales backgrounds, so we're overly-aware of common tactics and tricks. Dustin heard us out from the start and continued to make clear, all the way through the process from this point, that he respected our preference. Test Drives & Selecting a Model: We drove every car in the line-up to get a feel for Subarus. I'd never driven one. We were also test driving elsewhere. A key difference at Five Star Subaru from Dustin, and another rep who stepped in to help us one day, was the focus on customer education in place of pressure to purchase. There's confidence in the product to the point that the experience was a focus on the benefits and quality of the product. Our test drives elsewhere were more a focus on the sales person trying to convince us we'd be happy. Sales people take note - when you spend time up front getting to know your customer, you can make powerful benefit statements without going over the top. It's a delightful difference and gives the customer a sense of self-discovery. Pricing: Coming to an agreement on price was easy. This discussion took place entirely via email. Dustin was clear about all costs and fees. It's the first time I was set up to walk into the dealer and knew, with certainty, exactly how much I'd pay out the door. I got a great price for a great car. Day of Purchase: Effortless. My wife and I were thoroughly impressed with how easy and pleasant it was to finalize the offer and take our car home. Dustin, as usual, was as thorough in educating us as we requested. He set clear expectations, too. We had a car for trade in and came to a fair agreement on price, once again, without any hassle. Bill, in Finance, showed us several available options for warranties and other services. There was no pressure - simply education. All the numbers matched up to the agreement beforehand with no surprises, too. Maybe that shouldn't be surprising. However, our recent Mazda purchase was radically different. The finance guy at this other dealer was high-pressure, slick sales, and the financing process felt like running the gauntlet. Finally, Dustin gave us the final walk through and sent us on our way with smiles on our faces. Driving Away: My drive off the lot used to be full of anxiety and uncertainty. Did I make the right choice? I can't help but wonder if some of that stems from how most finance guys use so many fear tactics and stories as one of the last things you hear before driving off the lot. This time was different. I just felt fantastic. I'd do business with Five Star Subaru again. I encourage you to do the same - and ask for Dustin! More

Sales experience At sixty I have purchased many vehicles. My experience with Lee at Five Star was the best I have ever had. I got a good deal with no high pressure ta At sixty I have purchased many vehicles. My experience with Lee at Five Star was the best I have ever had. I got a good deal with no high pressure tactics. I got the car I wanted at a fair price. My options as far as financing and warranties were explained, but not forced. I would recommend the dealership and Lee to anyone. More