Five Star Subaru of Grapevine

Pleasant Vehicle Purchase Experience We were looking for a vehicle and happy that we purchased it from your dealership and especially thankful that Dustin Cox performed the transaction. I We were looking for a vehicle and happy that we purchased it from your dealership and especially thankful that Dustin Cox performed the transaction. I felt that we were working with an honest and professional individual, a rare surprise and something we would never expect from a car sales person. Before we drove to the dealership, Dustin ensured over email that the car was not being considered by another customer and even texted us a quick video of the car. The final paperwork was not complicated and we look forward to recommending others to Subaru of Grapevine. More

Best car purchasing experience - EVER! We were in the market for a new car and were strongly leaning in the Honda direction again ( we currently have two). My husband and I have never owne We were in the market for a new car and were strongly leaning in the Honda direction again ( we currently have two). My husband and I have never owned a Subaru, so we decided to go look at them after getting quite a run around on pricing at the Honda dealership. When we got out of the car to look around there was another man shopping on the lot. My husband asked him if he had any experience with a Subaru and he told us this would be his fourth Subaru purchase. After talking with him about why a Subaru was so great, we were greeted by Landon Adams. Landon is so friendly and knowledgeable! He easily spent three hours with us. Test driving, a walk through of the beautiful facility, answering all of our questions, and an easy, upfront, no hassle price presented. We didn't purchase a car that day but Landon let us know that he would be there for any further questions or another test drive any time we wanted. He was happy to help! When we left my husband said, "If we buy a car, we are buying it from Landon!" Wow - my husband hates buying cars so this is a true testimonial to what a pleasure it was that day! After a few days of thinking it over and researching a bit more, we decided to go with the Subaru Crosstrek we had test driven. I called the dealership to speak with Landon and was told that he would be in around 11:00. I had a question and was transferred to Joey Edwards who - also very friendly and knowledgeable - was able to help me. So we arrived around 1:00 and when we were greeted we asked for Landon. The gentleman said he wasn't there that day and I was confused and mentioned my earlier phone call. The receptionist was very apologetic and explained that she had misspoke about Landon being in that day, that it was unusual for him to not be there on a Friday. While we were talking Joey came over and asked if I was Carla. He had made a note about our phone call and remembered our conversation. I told him we were there to make a purchase and explained that Landon had helped us and I didn't want to mess anything up with the way that works. Joey was very understanding and let us know that he would be happy to help us and that Landon would not be forgotten. Joey helped us in navigating their inventory to select the options that we wanted with what was available. Joey told us he would have everything set up for us to come in the next day after they detailed the Crosstrek and have all the paperwork ready to go. The next morning we showed up @ 10:00 and were pleasantly surprised that Landon had come in to help us finish out the process before he left to go out of town on his trip. He wanted to make sure that we were completely happy with our new Subaru. The respect and teamwork that we witnessed between Landon and Joey was wonderful! I am very much looking forward to driving our Subaru for a long time! I feel confident that any service we receive will be met with the highest integrity and standards as we have already encountered with both Landon and Joey. Truly thankful for such an excellent car buying experience! C. Perry More

Excellent Customer Service Very competitive prices. I am happy with the services provided. I would definitely recommend them to my friends who are looking for a vehicle. Would b Very competitive prices. I am happy with the services provided. I would definitely recommend them to my friends who are looking for a vehicle. Would buy from this dealer again. More

No hassle appoach to sales with Wing Yip I found that Wing Yip was very knowledgeable about the car that I purchased. This knowledge, along with Wing's understanding of how to make the experi I found that Wing Yip was very knowledgeable about the car that I purchased. This knowledge, along with Wing's understanding of how to make the experience of buying a car less stressful, showed that the Wing valued my time. I appreciated the effort that he and the support staff at this dealership made to get me in the car I wanted with a minimum of hassle or inconvenience. More

Awesome service from Wing Yip. After a long day looking for a used car Five Star Subaru was our last stop. I found a car online and spoke with Wing Yip. He invited us to come look After a long day looking for a used car Five Star Subaru was our last stop. I found a car online and spoke with Wing Yip. He invited us to come look at a 2010 Kia Soul. Knowing we were coming he met us at the door with cold bottled water. He made our visit very comfortable and the most important part was we didn't have to wait for forever. I would suggest if you ever need great treatment in buying a used car ask for Wing he will definitely treat you like your his best friend. Thanks Wing for a great service. More

Extremely Pleased Frankie went far and beyond to make sure all my questions were answered quickly. A lot of effort was made in trying to get me what I requested and mo Frankie went far and beyond to make sure all my questions were answered quickly. A lot of effort was made in trying to get me what I requested and more importantly all done with a happy attitude. The experience could not have been easier! More

Great experience I was treated great by Bill Klozik and the entire staff. Bill is extremely personable, and even after I purchased the vehicle, he has reached out to m I was treated great by Bill Klozik and the entire staff. Bill is extremely personable, and even after I purchased the vehicle, he has reached out to make sure I have been 100% satisfied with my purchase. Highly recommend. More

Very professional Drove from Amarillo, TX to grapevine and Wing was with me every step of the way! I appreciate him doing everything he could to help. He is very profes Drove from Amarillo, TX to grapevine and Wing was with me every step of the way! I appreciate him doing everything he could to help. He is very professional. More

Treat you very well from start to finish These guys do a great job of customer service. They are very much on the ball and very service oriented. I would recommend the highly! These guys do a great job of customer service. They are very much on the ball and very service oriented. I would recommend the highly! More

Pressure Free My wife and I were very pleased with the excellent service we received from Keith Sarao (Sales Consultant), John Mosqueda (Sales Consultant) and Fredd My wife and I were very pleased with the excellent service we received from Keith Sarao (Sales Consultant), John Mosqueda (Sales Consultant) and Freddie Valdovinos (Finance Manager). These men were all kind, patient and knowledgeable. They helped us look at both new and used vehicles to allow us to make the best decision for our vehicle purchase. There was never a push to buy any specific vehicle or any pressure to make a decision quickly. We were explained all of the finance information thoroughly and walked through the process sharing stories of life experiences and lots of laughter. I am glad we chose to stop in yesterday, and I recommend them for your next new or used car purchase. More