Five Star Subaru of Grapevine

Best experience in buying car ever. Your sales rep.,Dustin Cox,has been really helpful since beginning. He treated us as his friends. He has totally changed our attitude toward “car sale Your sales rep.,Dustin Cox,has been really helpful since beginning. He treated us as his friends. He has totally changed our attitude toward “car saleman”. Four months ago,we stopped by at Sam Pack’s Subaru to see cars for fun. We straightforwardly told him that we were not ready to purchase any car. We expected that he would give us a smile and leave us like others. No, in contrast, he spent his time sharing information about cars and gave us a tour throughout the dealership. With his sincerity, we felt more comfortable to talk to him, and, finally, to purchase our new “Forrester” with him. More

Best Car Buying Experience Ever! John Mosqueda, our salesman at Subaru of Grapevine, far exceeded any car salesman we have ever dealt with. John first responded to our internet inquir John Mosqueda, our salesman at Subaru of Grapevine, far exceeded any car salesman we have ever dealt with. John first responded to our internet inquiry, then carried us through the process. He was friendly, patient, informative, knowledgeable, and overall, a really great guy. Not pushy in any way at all, he responded quickly to any calls or emails we had for him. He actually stayed well beyond normal business hours with us one evening when we knew he had been there since early in the morning. The assistant manager, Steve, who handled our checklist after our purchase, was most gracious, appreciative and attentive. Nick, with financing, was most helpful in getting us in and out quickly as he knew we were under a time crunch. Overall - it seems this dealership has it right when training their people to be kind, genuine, patient, helpful and, most important, not pushy! Thank you Subaru of Grapevine and John, for making the process as pleasant as it could possibly be. We absolutely love our Forester! More

Incredible experience This was my first experience buying a car and it was incredible. Wing was very knowledgeable and gave my fiance and I great guidance. I would recommen This was my first experience buying a car and it was incredible. Wing was very knowledgeable and gave my fiance and I great guidance. I would recommend anyone to him. He was patient when I didn't quite catch on to all of the features and went into detail explaining them. Definitely go see Wing! More

Wing was awesome. From the beginning when I first clicked on the car online it took only a few minutes for Wing to get back to me. Was buying a car to surprise my fianc From the beginning when I first clicked on the car online it took only a few minutes for Wing to get back to me. Was buying a car to surprise my fiancé and he was great. Excellent service from start to finish. Brought my fiancé to the dealership so he could teach her all about the car and he took his time and explained every detail to her. Couldn’t recommend Wing more. More

Another great Five Star dealership experience Sam Pack's 5-Star dealerships (this is my second experience with one) are really a cut above the rest and this Subaru dealership isn't any different. Sam Pack's 5-Star dealerships (this is my second experience with one) are really a cut above the rest and this Subaru dealership isn't any different. I had a great buying experience and would recommend them to anyone. Sean Roberts was my sales consultant. Sean is really passionate about Subaru, knowledgeable about what he sells and very easy to work with. He methodically discussed/demonstrated all of my new Outback's features during the pre-sale and helped me get the major things configured on my car before leaving post-sale. He did a great job communicating and guiding me through the entire process. Freddy Valdovinos handled my financing. Freddy made the whole process easy and was very informative about my options in a no-pressure way. I also had opportunity to work with Stephen Johnston as part of the deal making process and I found him to be very realistic and transparent about the numbers. Thanks to everyone so far and I look forward to working with the service department in the future. More

good experience We had a very good experience when buying our new Crosstrek. Everyone we dealt with was helpful and friendly. We did not feel pressured to make the de We had a very good experience when buying our new Crosstrek. Everyone we dealt with was helpful and friendly. We did not feel pressured to make the deal. The "after sale" experience has also been very positive including the service department. The dealership is top notch. We highly recommend. More

First New Car Buying Experience We have been thinking about buying a new Subaru (and our first) for quite a while. We were connected with Sean Roberts, one of their internet sales s We have been thinking about buying a new Subaru (and our first) for quite a while. We were connected with Sean Roberts, one of their internet sales specialists through a discount site offered by our employer. His initial email to us was very polite and not at all pushy. We had done our research and decided that a Crosstrek would be a good fit for us. Sean greeted us warmly upon our arrival and had a car picked out for us to look at. I expected the typical car salesman routine to begin at this point. Sean was very knowledgeable about all the technologies in the car and took his time to explain them all to us. At no point did we feel pressured or like he was being pushy at all. The new car manager, Stephen stopped by at one point to introduce himself. We ended up going with a base model Crosstrek and they worked to get us a good deal on our financing. The whole process was very smooth from start to finish, and it was what a car buying experience should be. They even took time to put a bow on the car for us since it’s Christmas and my wife and I were both so incredibly impressed with the staff of the dealership, as well as with Subaru. Their “Share The Love” event donated $250 split between three of our favorite charities on our behalf. This has likely made lifelong Subaru buyers out of us as we love the car and we will DEFINITELY be going back to Five Star Subaru! More

What a New Car Buying experience should be Wing Yip provided an informative, unrushed, and non-pressured presentation of the Subaru Outback. After going through all of its features, he drove t Wing Yip provided an informative, unrushed, and non-pressured presentation of the Subaru Outback. After going through all of its features, he drove the car first to demonstrate each item so that I was given an opportunity to understand them prior to getting behind the wheel myself. He listened for my concerns and answered them accordingly including several email responses at night. I would highly recommend Wing. David Palmer More

Excellent experience! We had an excellent experience from start to finish. We found the car online - called and made an appt to see it. Our sales rep, Bill Klozik, was extr We had an excellent experience from start to finish. We found the car online - called and made an appt to see it. Our sales rep, Bill Klozik, was extremely friendly and helpful. He went above and beyond to make sure we were satisfied. More

Excellent to deal with They are friendly, the place is amazingly clean, it is well-equipped for service and have an excellent inventory. Have a very knowledgable staff and t They are friendly, the place is amazingly clean, it is well-equipped for service and have an excellent inventory. Have a very knowledgable staff and take as long as you need explaining things. More