Five Star Subaru of Grapevine

Best Car Buying Experience We have ever had! From the minute we walked onto the lot at Five Star Subaru Grapevine we were impressed with the knowledge of Wing Yip. If you have any negative precon From the minute we walked onto the lot at Five Star Subaru Grapevine we were impressed with the knowledge of Wing Yip. If you have any negative preconceived notions of what a dealership is like, throw them away if you shop at Five Star Subaru Grapevine. Our salesmen Wing Yip was amazing and made the whole car buying experience a breeze. There were no intimidation tactics, no patronizing attitudes, and no pressure on us to buy a car immediately. Please, if you are in the market for a car this dealership is the place to go. They will help you in any way they can and make the process as stress-free as possible. Thank you to Wing for getting my wife into a fantastic car! Wing took care of us and stayed way past closing time to make sure he had gone over everything he felt my wife Dawn needed to know about her 2018 Subaru Crosstrek. More

Best & Fastest car buying experience ever This was the best and fastest car buying experience every. It took a few email exchanges with Joey Edwards, Internet Sales on a Friday afternoon even This was the best and fastest car buying experience every. It took a few email exchanges with Joey Edwards, Internet Sales on a Friday afternoon evening to agree on a price and pick up time the next day. The car i selected was still on the truck when Joey went to find it. He was able to get the windows tinted and door guards in place by noon on Saturday when I showed up to pickup the car. The best part was from the time I entered the Subaru of Grapevine dealership till I drove off was less than an hour. My wife and I met with Joey who had all the paperwork ready for us to sign. Then he sent us off to test drive the car while the Finance person got freeded up. So my wife and i spent a little over 20 minutes driving around Grapevine. When we got back, we spent about five minutes talking with Tony H. till Finance was free. In Finance in Freddy V., we ended up spending more time waiting for our check to get approved then we did in signing paper work. Once they approved us, Joey again thanks us for our time and presented us with our new owners manual and walked us out to our new car. Since then we've had followup emails from Tony, Joey and the Service Dept. Like I said in the beginning of this review, fastest and easiest car buying experience ever. My wife and I talked about returning here for our next Subaru, even though we're relocating to North Carolina. More

Not the Best - Not the Worst - Overall "ok" For starters - for one reason or another - I'm flipping vehicles approx. every 18months - so - I've run the gambit of dealers in the greater Grapevine For starters - for one reason or another - I'm flipping vehicles approx. every 18months - so - I've run the gambit of dealers in the greater Grapevine area - Five Star Subaru - on average are good - not great - but good. The sales person I worked with was fairly diligent in his overall customer service - as was the rest of the staff. There wasn't any outstanding or noteworthy exception to my vehicle transaction - I traded a mint & I mean mint 2015 Ford F-150 towards a Crosstrek Premium & received a fair trade - after a wee bit of discussion & comparison + sticking to my budget - we agreed on the overall transaction. The vehicle delivery process wasn't difficult & pretty normal compared to other dealerships I've worked with - so - yes - Five Star is a decent dealership - nothing underhanded - or slimy - or etc - but to absolutely rant & rave this was the best "outstanding" dealership experience in my life - sorry - can't say that - oh - I've also purchased new vehicles in Australia & Canada - thus - I have international dealership experience & again - wrapping it all up & in closing - Five Star are "decent" - but - nothing a professional experience shouldn't be when your laying down $30k+ - there should always be a level of professionalism - thus my 4 star rating - good solid dealership - yes - outstanding - or a "wow" transaction - uhm ... no ... More

Awesome Experience! I was a first time new car buyer and John really took the time to help and answer any and all of my questions. He gave me a lot of insight to purchasi I was a first time new car buyer and John really took the time to help and answer any and all of my questions. He gave me a lot of insight to purchasing a new car and helped with the loan application process. He worked with the finance manager to get me the best deal possible. Overall a great first experience and I absolutely love my Subaru! More

A must stop . A do what they say kind of place. After buying my 5th car in 3 years, I have had good experiences with each purchase, but this last one with Joey Edwards was by far the best hands down After buying my 5th car in 3 years, I have had good experiences with each purchase, but this last one with Joey Edwards was by far the best hands down. Information was given accurately, timely and everything that was said and/or promised was met as expected....No Surprises. Due to my schedule, I wasn't able to get in a timely manner from my first inquiry, but Joey was very understanding and patient and in the end won my business with all of the pre-mentioned aspects of this transaction. Never have I felt as at home at a car dealership of all places as at Subaru Grapevine. Thanks to everyone who made this experience a great one. More

Best Car Buying Experience....Ever! Just had to go on record to note that we had THE best car buying experience EVER at Subaru of Grapevine..So much so, we purchased two vehicles there w Just had to go on record to note that we had THE best car buying experience EVER at Subaru of Grapevine..So much so, we purchased two vehicles there within two weeks this past December..a 2018 Outback and a 2018 Crosstrek. Seriously, the experience was the best experience we have ever had buying a car. Beginning with our initial sales associate Nick Davis, a smooth transition to Finance and another Nick, Nick Power!,and finally, to our follow-up on both vehicles with Dee Boyett. Absolute professionals at every step of the way..courteous,knowledgeable, personable, and most important to us, providing the customer with EXCELLENT CUSTOMER SERVICE. Five Star Subaru is very much a "FIVE STAR" experience!! More

I LOVE this place!!!!! I came back to the dealership for my first follow up after purchase and I am just, again, blown away in the best of ways. This place is amazing, the s I came back to the dealership for my first follow up after purchase and I am just, again, blown away in the best of ways. This place is amazing, the staff is wonderful, everyone goes above and beyond. It’s a beautiful thing. Dee is an all-star, she went way out of her way to help me after I nicked the tinting on my brand new, amazing (car of my dreams) Impreza, even though she mostly does redelivery and PR, simply because I told her about and she cared. I can’t wait to come back in two weeks for my oil change (who says that?!.....Subaru owners do). More

Purchase of 2018 Legacy Subaru of Grapevine treated us with superb hospitality through every employee we met. Bill Klozik, our salesman, went above and beyond to acclimate us Subaru of Grapevine treated us with superb hospitality through every employee we met. Bill Klozik, our salesman, went above and beyond to acclimate us to the facilities, ensure our personal comfort, and understand our needs and interests. He matched us up so well that we only needed to test drive one vehicle to find the one that more than met our vision. He walked us through our purchase and did everything within his power to secure a fair outcome. Bill's consistent follow up after the sale reiterates his desire to be of assistance in any way he is needed. We are confident that Subaru of Grapevine was the best choice for us. More