Five Star Subaru of Grapevine

The best ! This is my 2 Nd Crosstrek !!, and I will never drive anything else ! First time at this dealership but they were great all the way around !! John Mo This is my 2 Nd Crosstrek !!, and I will never drive anything else ! First time at this dealership but they were great all the way around !! John Mosqueda was friendly, talkative and professional. Nick Power in financing was awesome as well ! I will buy my next subaru here !!!! More

For the Subaru lovers this dealership is the place to go to I owned many cars in the past and buying cars can get stressful as you can guess car business is all about the money. However, this is the first time I owned many cars in the past and buying cars can get stressful as you can guess car business is all about the money. However, this is the first time I decided to sit down and put few of my cents down on why buying from this dealership is a must do if in market for a new car especially Subaru. I put a month aside just for buying car and visited many places and was determined to buy truly what I wanted and had in my mind without anyone changing my mind. Simple online application for lease took me to totally new level of experience with Subaru of Grapevine. This place has some amazing and truly knowledgeable people of the brand and financial side analysis that other dealerships should learn from. With a few clicks, emails and phone calls I had my new Forester XT 2018 waiting for me and financial documents ready to sign in less than 30 minutes. The biggest credit of all goes to Keith Sarao who is very companionate, knowledgeable and not pushy. He was able to get every single detail I needed on car I wanted plus help me identify credit issue I did not even existed to make my car buying happen. Make no mistake and don't think twice if you are a Subaru person don't forget to check this place out and see if yourself More

Great purchase experience I am a 35 year car guy who expects a great experience when I purchase a car. I have to say this is one of the best that I have had from the how Five I am a 35 year car guy who expects a great experience when I purchase a car. I have to say this is one of the best that I have had from the how Five Star handled my internet inquiry all the way through the finance process. I was treated with kindness and compassion and not as a typical "car transaction" that I know a lot of buyers find themselves in. I highly recommend Dustin and his team for your next new or preowned vehicle purchase. This dealership exemplifies the "Love" experience that Subaru is known for. More

Convienient and Easy. Five Star Subaru, and especially the incredible Ms. Jennifer Schauer, fully deserve the title of “Five Stars”. I knew that finding a pre-owned BRZ at Five Star Subaru, and especially the incredible Ms. Jennifer Schauer, fully deserve the title of “Five Stars”. I knew that finding a pre-owned BRZ at a low price would be difficult and far off from where I live in south Arlington. But I found an amazing deal here in grapevine and I was lucky enough to have Jennifer assist me the whole way through the process. Jennifer was there to help answer every single question I had with my credit applications and details on the car, and knew just the right guys to talk to when needing the deeper specs of the BRZ and how it compares to others. I noticed she had a very friendly vibe as she would greet and wish her coworkers a safe ride home as they came and went at the end of their shifts. She even followed up several days after the sale through text message if I was still loving my new BRZ and I had any issues or questions on it. Mr. Freddie Valdovinos in the Finance department knew exactly what I needed and showed me tons of different options and a very detailed breakdown of the costs and comparisons. He is a very knowledgeable employee and really drove home the full experience in making the whole experience convienent by finding payments that I was comfortable with and being at ease with insurance should anything happen to my car. I couldn’t have asked for a better experience or sales rep in purchasing a car. Thank you very much Jennifer and Freddie. More

Great experience! This by far was the best car buying experience that I have had to date.Staff is knowledgeable and friendly.. They were just as happy about my new Sub This by far was the best car buying experience that I have had to date.Staff is knowledgeable and friendly.. They were just as happy about my new Subaru as I am! More

No time wasted just good information. I came to Five Star Subaru of Grapevine because I knew the Subaru Outback was about $2600 less than other dealers around. So I just walk into the lot I came to Five Star Subaru of Grapevine because I knew the Subaru Outback was about $2600 less than other dealers around. So I just walk into the lot on crutches I broke my ankle back in January to have a look. Then as I knew would happen out came a sales person. Clay Garrett I just waited and then surprise Clay ask about my leg and if I had any questions not a hard sale or any bull. He really just wanted to make me and my family feel welcome. I knew what I wanted and Clay did answer all my questions so I was 100% sure the Outback was right for us. We test drove for 15 minutes perfect,only color really was needed to finalize a deal.I like white my wife wanted blue. So now we did paper work on a new Subaru Blue Outback from Five Star Subaru of Grapevine. Clay really is a great salesman he helped me get a updated copy of the our insurance from the Internet like in a minute, just a very helpful guy. Very happy with everything and everyone at this dealership mostly Clay Garrett Thanks love our Outback. More

The name says it all: Five Star Subaru of Grapevine The name says it all: Five Star Subaru of Grapevine... Having some 20+ years of buying performance cars, I was impressed by how unique this dealer The name says it all: Five Star Subaru of Grapevine... Having some 20+ years of buying performance cars, I was impressed by how unique this dealership is; where all (as in All... since I interacted with sales, finance, service, & parts; I even, mistakenly, barged into the GM's office; he was kind enough to receive me and call one of his sales team to assist me. In fact, I have never been to a car dealership where everybody really strived to provide good customer-service, consistent with the guidelines of Five Star Subaru; it is obvious that this top-down, customer-oriented approach, makes Five Star Subaru 'The Number One' choice, transcending all car dealerships! Being a long-standing fan of WRXs & STIs, I went there for the cars... But ended up liking the people as well. Luckily, and very truly, that is the reality of shopping cars at Five Star Subaru of Grapevine. No wonder, they are at the top: if the Sam Pack Auto Group keeps earning awards, it is because of the impeccable people who work there (Toni, Stephen, Frankie, Marcus, Mike & James...) Besides, what impressed me most was the efficiency of their staff: all employees are working, with no idle/down-time; there are NO secretaries/gate-keepers doing nothing, while walking around and smiling... Therefore, words are never enough to express my praise; by now, it is very clear that Five Star Subaru of Grapevine is my Automotive Paradise (and my best) car-buying experience ever: Competence, topped by courtesy. Money negotiations is very smooth and drama-free (no games, or hustling; all prices are on-line... and voilà). Very simply: Try it to believe it! More

Easy to work with. No games/gimmicks Jennifer made the car buying experience easy. As I had arrived near their closing time, she graciously stayed late while I did a test drive. Over th Jennifer made the car buying experience easy. As I had arrived near their closing time, she graciously stayed late while I did a test drive. Over the next several days she stayed in touch, mainly via the text messages, to help narrow down color and options desired. At the actual time of purchase, there were none of the games or hassles seen in other dealerships of "let me check with my manager". More

Excellent Experience Joey Edwards was truly a 5 Star helper during our recent purchase. Absolutely no pressure and willing to help out wherever he could. I will definite Joey Edwards was truly a 5 Star helper during our recent purchase. Absolutely no pressure and willing to help out wherever he could. I will definitely recommend 5 Star and Joey Edwards to others More

Awesome Experience I went to Subaru of Grapevine to check out the Subaru Outback. My salesman, Keith Sarao, was extremely knowledgeable and helpful. He was very respec I went to Subaru of Grapevine to check out the Subaru Outback. My salesman, Keith Sarao, was extremely knowledgeable and helpful. He was very respective and courteous, and I never felt pressured to buy. I left and check out some other vehicles, but I went back. I am so happy that I chose Subaru. It is more than I expected and much more! Thank you! Janie Arnold More