Five Star Subaru of Grapevine

Best experience ever buying a car This was the best experience I have ever had buying a car. From the first contact with Dustin to getting the keys and driving away it couldn't have b This was the best experience I have ever had buying a car. From the first contact with Dustin to getting the keys and driving away it couldn't have been better. Dustin was very helpful and made sure we stayed informed and getting exactly want we wanted. Thank you for a dealership that treats its customers like family. Management should be very happy with having employees like Dustin and Bill taking care of their customers. More

This dealership is a joke... Dealership sales departments can be amazing or absolutely atrocious. This Subaru dealership is the worst I have ever dealt with. They clearly need sal Dealership sales departments can be amazing or absolutely atrocious. This Subaru dealership is the worst I have ever dealt with. They clearly need sales people who care about their customers and managers that can train their staff appropriately. My transaction and interaction should have been a ride at six flags. They say there is transparency in the sale, but "clearly" they are in it just for the sale, to the point where they call you to come into the dealership to secure a vehicle and once you arrive they change the deal terms that could have been easily said over the phone. My wife and I wasted our 4th of July gathering documents to purchase a Subaru Outback and were asked to come into the dealership. At the dealership we were told that there were problems with the deal. I get problems can happen but why waste our holiday to try and sell us into a different vehicle. If you can please, please, please drive to another dealership that has moral compass, business sense, and is customer centric. Run away from this place. You will be treated much, much better somewhere else. More

Best car buying experience in my life. I am 61 years old and have bought many new cars in my life. This dealership was by far the best experience ever. We live about five minutes from anoth I am 61 years old and have bought many new cars in my life. This dealership was by far the best experience ever. We live about five minutes from another Subaru dealership in the Metroplex, but chose to do business here, even though it is >25 miles from home. We purchased a new 2017 Subaru Forester The dealership as a whole is awesome: spotless facility, even the repair bay. I love what they do in terms of supporting animals (like having a pet adoption day). They have a nice kitchen area with drinks and snacks for customers. But what really sets the dealership apart is the people. We dealt with Dustin Cox of the internet sales department. He was low key, professional and - most important - listened well and tried to focus on my needs, not just "pushing" a specific vehicle. I had a very narrow range of cars in mind (color, trim, etc.) and Dustin tried to be as helpful as possible. He responded very quickly by text and email when I reached out to him. Once we finally honed in on a specific car, he arranged for a test drive - having the car ready. After the sale, Subaru doesn't just send you away. Dustin spent nearly an hour going over the features of the car, and they scheduled a follow up in a couple of weeks. He continues to check in and make sure we are satisfied. All in all, this dealership is a major step above the others that I considered. More

Best Car Leasing Experience! We just had the best experience with our first ever car lease. Dustin, our salesman, was awesome from the first communication - no pressure and very p We just had the best experience with our first ever car lease. Dustin, our salesman, was awesome from the first communication - no pressure and very patient in explaining differences in the models and options. We decided on a new Outback. Freddie in finance was great, too - no stress or pressure there, either! Stephen was the one who approved the great deal we got for the lease and was there to make sure everything went well. Again, great experience! Will return here when it's time for another vehicle! More

Excellent Experience in Buying Our First Subaru I found the best price with no haggling here. Moreover, the customer experience was excellence. Dustin Cox handled my sale. He was a pleasure to wo I found the best price with no haggling here. Moreover, the customer experience was excellence. Dustin Cox handled my sale. He was a pleasure to work with. No high pressure sales tactics. Very down to earth and friendly. He spent a great deal of time walking my wife through the apps. We purchase a Subaru Crosstrek which came strongly recommended by Vehicle Safety Lawyer Todd Tracy in Dallas. Tracy sues car manufacturers for safety defects that cause serious injury or death in car accidents. He praises the Crosstrek as one of the most crashworthy vehicles on the road today. Thank you to Dustin Cox and the GM Tony Hooman for a great experience!!! More

New Car Purchase Dustin was truly a pleasure to work with on the purchase of my second Subaru Outback. I was in and out of the dealership in less than 3 hours driving Dustin was truly a pleasure to work with on the purchase of my second Subaru Outback. I was in and out of the dealership in less than 3 hours driving my new car home. Now that was easy! More

Car purchase Dustin Cox was our salesperson. He was. Very helpful and knowledgeable about the cars. Great experience! Larry, is Sam Pack's brother-in-law. Bein Dustin Cox was our salesperson. He was. Very helpful and knowledgeable about the cars. Great experience! Larry, is Sam Pack's brother-in-law. Being a family member does not have anything to do with purchase of the vehicle with Dustin are Tony. GREAT EXPERIENCE!!! More

Outstanding service and experience My husband and I were pleasantly surprised by how nice and welcoming the team at Five Star Subaru was when we decided to visit the dealership. Every My husband and I were pleasantly surprised by how nice and welcoming the team at Five Star Subaru was when we decided to visit the dealership. Everyone was genuine, caring and we did not feel any pressure from anyone. Dustin Cox was amazing, starting from my first communication through email prior to our visit, until even 1 week after we bought the car. The buying experience was made easy and transparent. More

wonderful experience We bought today our new Subaru legacy. Dustin and Peter were so helpful in finding the car we liked. .In the heat Peter brought out several cars We bought today our new Subaru legacy. Dustin and Peter were so helpful in finding the car we liked. .In the heat Peter brought out several cars to look over and test drive .Dustin helped us with the paperwork and instructing us in all the details of the car he was so patients. Thanks Dustin and Peter. Willem and Grace Broekhuizen. More

Honest and willing to work hard to earn your business. Dustin Cox was a pleasure to work with. His sincere and honest personality made the experience one of the easiest from a car buying situation. He un Dustin Cox was a pleasure to work with. His sincere and honest personality made the experience one of the easiest from a car buying situation. He understood our requirements and budget and worked hard to meet/exceed our expectations. Thank you! More