Five Star Subaru of Grapevine

1st subaru Frankie was awesome. Made my purchase so easy. He took his time to show us everything about the suv. He answered all the question we had. Frankie was awesome. Made my purchase so easy. He took his time to show us everything about the suv. He answered all the question we had. More

Outstanding Buyer Experience I was able to test and not pressured to buy that day. When I returned a few weeks later ready to buy, still no pressure to make sale and the finance m I was able to test and not pressured to buy that day. When I returned a few weeks later ready to buy, still no pressure to make sale and the finance manager went thru additional add on and modeled different payment options. I was free to pick and choose the add ons that made sense for me and make an educated decision on finance options. Met the service staff and had a short walk thru of their service area - I think you could eat back there as it is spotless and well organized- my former quality manager life springs out. Great overall experience thus far. More

My First Subaru Purchase My lease of a Crosstrek was a good experience. Fahim “Frankie” Saif made all the difference. He was personable, professional and helpful, without bein My lease of a Crosstrek was a good experience. Fahim “Frankie” Saif made all the difference. He was personable, professional and helpful, without being pushy! And since it was his first week on the job, I was even more impressed! He was the main reason I bought my car from Five Star Subaru of Grapevine. Since my purchase last July I’ve told several others about the dealership, but emphasized Frankie’s friendly salesmanship! I look forward to getting my next Subaru from Frankie as well! More

Great new car buying experience! Fantastic salespeople We just purchased a new WRX from Five Star Subaru of Grapevine. The car performs better than the Porsche Cayman I traded in. The quick acceleration is We just purchased a new WRX from Five Star Subaru of Grapevine. The car performs better than the Porsche Cayman I traded in. The quick acceleration is something I had never felt in the Porsche. Our salesman, Rutger, was fantastic. His knowledge of cars and performance issues of various models helped us decide on the right car to buy. Other salesman, Martin, helped out also with advice on how to get the right aftermarket items. Financing was simple and easy. Wife filled out the form online at home and simply went in and signed the papers. I will definitely be back to this dealership when it's time for another new or used vehicle. More

Pleasant experience start to finish! Wing Yip our sales Professional was knowledgeable and very pleasant to work with, no pressure and he made sure all of our needs and wants were thoroug Wing Yip our sales Professional was knowledgeable and very pleasant to work with, no pressure and he made sure all of our needs and wants were thoroughly addressed. As a matter of fact, Jeff, one of the Subaru Sales Mangers and Nick one of the Subaru Finance Mangers were all extremely nice to work with, answering all of our many questions on the Subaru Outback as well as our Fiancing questions. (NICK HAPPY B-Day hope you had a Good One). My wife and I have been married for 32 years and we have purchased 23 new vehicles during those 32 years. Our recent purchase from Grapevine Subaru (FIVE STAR SUBARU) will be remembered as one of the most pleasant expierences of purchasing a new car. If you are thinking about purchasing a Subaru go see Wing,Jeff and Nick at Grapevine Subaru tell them J & B sent you and enjoy a relaxed pleasant buying expierence for a change. See you guys at our 1st Maintance Free Oil change, (lunch is on one of you guys!). Sincerely, J & B. More

Pleasant and informative The sales people were helpful Pleasant and very informative. I hope if I ever need their service department that they will be as easy to work with as The sales people were helpful Pleasant and very informative. I hope if I ever need their service department that they will be as easy to work with as the salespeople More

CUSTOMER SERVICE EXCELLENCE I came in frustrated w car salesman from previous experiences and bad experiences last week. As soon as I spoke to Frankie and told him what I was lo I came in frustrated w car salesman from previous experiences and bad experiences last week. As soon as I spoke to Frankie and told him what I was looking for, he responded exactly the way I needed to be communicated to. Unsure of y’alls training, but I coach sales people and Frankie understands personality types and how to match his approach. He also knows how to connect quickly with the customer in an authentic way. This is a gap for most sales people because they try to connect just for the sale and don’t make people feel like they care. Frankie was responsive, had a sense of urgency, and wasted none of my time while going through his process and proper channels to give me the best price for my vehicle. I am extremely impressed with this young man and feel as though he could share best practices to other people in your organization through training, during meetings, or after action review’s with sales managers. Figure out a way to retain Frankie pay him more and keep him happy because it’s rare from my experience in car sales that you have a professional with the skills that Frankie possesses. These things might come naturally to him but the others are struggling so his unconscious competence should be replicated. Please call if you have any further questions as I had a different experience with other people in your organization. Great experience with Frankie And the sales manager I believe his name was James. 267-438-9358 More

A relaxed, friendly atmosphere Clay was friendly, upbeat, and positive. He was transparent with me and I felt he was very honest. I enjoyed chatting with him as we worked through th Clay was friendly, upbeat, and positive. He was transparent with me and I felt he was very honest. I enjoyed chatting with him as we worked through the purchase procedure and then gave me tour of the dealership. It was an enjoyable experience....not a dreadful one. I will recommend Clay Garrett and 5 Star Subaru to others. Also Freddie in Finance was friend and upfront with my options. More

Just outstanding experience I hate writing reviews, I never do them but I absolutely feel compelled to write one for Subaru in grapevine. Firstly our salesperson Bill Klozik. A I hate writing reviews, I never do them but I absolutely feel compelled to write one for Subaru in grapevine. Firstly our salesperson Bill Klozik. Ask for him, use him and you will not be disappointed. He is so friendly, fun and is NO PRESSURE. I can't stand getting swarmed by drooling sales people before you even get out of your car. Bill was the complete opposite of this. Before we bought our Outback we visited, drove and talked to Bill no less then 4 times and each time he never made us feel rushed or ever appeared annoyed. When you walk in the door there are people with dogs walking around, a smiling friendly receptionist and a general feeling of relaxed fun. 100% opposite of most dealerships. Next was the sales manager Steven Johnston (sp?). I drive a hard bargain when I buy cars and he was very patient and willing to work with us to get to the price point we needed to be at. Big thumbs up for him. Lastly was Freddie in finance. Do you ever get to finance and get hammered to buy stuff you don't want or need by a stressed out guy that smells like cigarettes and $2 cologne? Freddie is the opposite of that. He was smart, quick, no pressure and even worked with me to buy the extended warranty for a good price that I wanted. As he said, we could of sat in his office and talked all night. Such a cool guy. Lastly, they have a beautiful dealership with a nice snack area, super nice service area, free car washes etc etc etc. To the owner of Subaru Grapevine. Sir, you are doing something right. Please keep this fun relaxed low pressure vibe and you will become the premier Subaru dealer in Texas. Thank you for giving us one of the best buying experiences we have had in 25 years. More