Five Star Subaru of Grapevine

Very good We were looking for a new SUV for our family, and with the excellent help of Jennifer, we found the Ascent!! ...and we absolutely love it!! We were looking for a new SUV for our family, and with the excellent help of Jennifer, we found the Ascent!! ...and we absolutely love it!! More

Great employees Jennifer Schauer was knowledgeable and easy going. No pressure tactics at all. Great amenities for customers while waiting. I would recommend Jennifer Jennifer Schauer was knowledgeable and easy going. No pressure tactics at all. Great amenities for customers while waiting. I would recommend Jennifer to anyone who is looking for a Subaru. More

A First Class Dealership I spoke with Nick Eyster over the phone a few hours before our arrival at Five Star Subaru in Grapevine TX. There was a particular vehicle which we w I spoke with Nick Eyster over the phone a few hours before our arrival at Five Star Subaru in Grapevine TX. There was a particular vehicle which we were interested in seeing. He explained it was still available and would have it out front when we arrived. He made the entire experience painless. My husband and I were both impressed by his professionalism. This is a first class dealership and we will not forget how we were treated when it comes time for another new vehicle. Check them out. You will not be disappointed. More

My First Car Buying experience John Michael was incredibly patient and knowledgeable. He sold me my first car and gave me excellent advice. I would definitely go back when I’m ready John Michael was incredibly patient and knowledgeable. He sold me my first car and gave me excellent advice. I would definitely go back when I’m ready to buy another vehicle. They also gave me some great credit advice to help me in general. I bought the car 3 days ago and I’m still beaming😊😊😊 More

Frankie will take care of you. Frankie is knowledgeable, helpful, and timely. He always went the extra step in keeping me informed and answering my questions. He made the process Frankie is knowledgeable, helpful, and timely. He always went the extra step in keeping me informed and answering my questions. He made the process as easy as it could be. More

The best car buying experience ever! We flew into town and Darrell picked us up at the hotel. He was friendly and knowledgeable and very flexible about what we were looking for. No pressu We flew into town and Darrell picked us up at the hotel. He was friendly and knowledgeable and very flexible about what we were looking for. No pressure was just what we needed and within a couple hours we had the perfect car for my wife at a great price. The whole dealership was super friendly and very helpful. Rock stars! Thanks guys More

Frankie !!! Outstanding!!! Frankie did an outstanding job educating us on the product line and options. Extremely responsive to our questions and quickly returned calls and text Frankie did an outstanding job educating us on the product line and options. Extremely responsive to our questions and quickly returned calls and text messages. Frankie made us very comfortable and at ease throughout the entire process.. We have dealt with all types of salesman thru the years and definitely rank Frankie as one of our favorites. We will be coming back and requesting him in a few months when our son is ready to move into a new vehicle. I have no doubt that Frankie has a long and prosperous career ahead of him. More

Tony Resio is AMAZING Tony Resio is amazing!!! I was at a dealership near Subaru/Grapevine and was having a horrible experience and I mean a horrible one! I was feeling ext Tony Resio is amazing!!! I was at a dealership near Subaru/Grapevine and was having a horrible experience and I mean a horrible one! I was feeling extremely uncomfortable and pressured to buy a vehicle that I did not want. I look out of the window and saw a Subaru a great fine and did an Internet inquiry and Tony called me back. He noticed the frustration and how irritated I was and was very enthusiastic to help me get out of that horrible situation. Due to the sense of urgency and I explain to Tony that the dealership I am at or trying to force me to buy a car that I have expressed I do not want Tony made sure that his experience with me would be the complete opposite not only was he crying and apologizing for a Nother dealership he even came and picked me up and took me to his. While there he was very attentive and he had started the process and explaining the card letting me know that it’s being detail the car that I wanted to purchase was actually available for him and there was still no pressure to buy he gave me time to think about the car he even let me calm down and get a beverage in order to read myself of the bad vibes from the other dealership. Tony made buying a car so simple and it was the easiest experience I have ever had with the dealership it was no pressure to buy it wasn’t a feeling that since you looked at this car you have to get it he did not make me feel like I owed it to him in order to buy the car he just Wanted to see me happy and in a good car whether it was with him or not. Tony is absolutely amazing and I have given his card and his information to all of my friends that I know are in the business of a car buying process. I will definitely be a repeat customer and Tony will actually have a customer in me for life he is just that amazing and there are not enough kind words to express the great service that he provides! More

Easy Shopping Told Joey the car we wanted and he found it, pulled it out of inventory and had it ready when we arrived. Excellent tech training on how to use the t Told Joey the car we wanted and he found it, pulled it out of inventory and had it ready when we arrived. Excellent tech training on how to use the technology in the car and all about Subaru - this is our first. From the drive home to the first trip yesterday it is everything Joey told us it is - and more! More

Exceptional Customer Service Five Star Subaru of Grapevine is not my closest Subaru dealership, but it is by far my favorite. I originally went to another dealership, and was disa Five Star Subaru of Grapevine is not my closest Subaru dealership, but it is by far my favorite. I originally went to another dealership, and was disappointed that they didn’t have the model I was looking for. I called Five Star as I left, and was told they not only had the specific model I wanted, but that they would pull it up front and have it waiting for me upon my arrival. The moment I stepped in the door I felt welcome and comfortable, and it made the entire process stress-free. Everyone I spoke to was extremely friendly and helpful, but Jennifer Schauer went above and beyond to make sure I was happy with my purchase and my experience. I cannot recommend this dealership and their staff enough! More